I was in the same boat. The overall call quality is better than the gen 1. The calls/sounds are more crisp and better base. People who i call cannot tell I am wearing Bluetooth headphones. And the added speaker on the case is nice. It emits a sound when placing on wireless charge pad and you can now locate the case when it falls deep in your sofa. You can also now charge the gen 2 with the same charging puck for your apple watch.

I purchased Apple Airpods 3 and because they are falling my ears I went to return them after 7 days. I was told that airpods cannot be returned if opened