Videos
I returned an item right before Christmas by dropping it off at the UPS store, and they scanned the QR code and gave me a receipt. When I check the return status it's still showing "return requested" and telling me I need to return it by February something. There's a reference number on the receipt from the UPS store, but how do I check it? I don't see a spot on amazon to do so, and on the receipt it says to "contact Amazon for status." I already got the replacement item, but I'm worried that they are going to double charge me because they didn't update the return to show that I returned it!
I dropped off a few Amazon returns at Kohls yesterday and was given tracking IDs. I've spoken with Kohls customer support and Amazon customer support. I've also entered the tracking ID in all of the carriers Kohls has listed on one of their help pages, but it all turns up invalid.
Tracking ID format: KOH##########
Does anyone where where I can use this tracking ID?
I think they changed it so you can only do it through the app now. The option to track it seems to be missing from the webpage, but it's still there on the app. The other issue, of course, is when you pick drop-off locations, they don't give you your refund till after they get the item back. I've never had that issue using a UPS store, as soon as they scan it, I get my refund. So my advice is to do that, plus it costs them money.
KHO1559215672
I dropped off the package last Saturday. Their printer wasn’t working so she told me to take a picture of the return label instead of giving me a receipt.
When I track the 1Z number it says label created but there’s no activity after that. The label also has the Amazon RMA and the code RED.
I haven’t received any emails from Amazon regarding the return. Typically I receive an email right away but these are higher value items.
How do I know it’s on its way back to Amazon and not just sitting at the UPS Store?
Monday I dropped off 2 returns, one of them in an Amazon Prime box and the other in some other one I had. The one in the Prime box (call this box A) was scanned and so was the other. Heres the issue, box A was scanned and he refund was processed, box B, has nothing, the tracking number says "Shipment Ready For UPS" and "When the shipment arrives at the facility it will be processed". Except I watched the guy scan it and put it down next to box A. Whats going on here? Did it get stolen, I just want my refund, if it was stolen the thief got a hardware bricked Ubiquiti Security Gateway.