Long story short I use enterprise support a lot and ended up asking one of the engineers how he liked his job. He said it’s fast paced but he likes how it’s always a different challenge/problem to solve. He said they are always hiring Cloud Support Engineers and that believe or not a lot of the folks on the team don’t even has AWS Certs. They just focus on or 1-2 key services.

I’m currently a Cloud Engineer and have some AWS Associate level certs. I’m starting to get a bit bored at my remote role, and I think every AWS user has had that dream of working for AWS. I have about 6 years of experience doing Data Science and Cloud.

I understand AWS is not remote friendly anymore but it looks like Austin TX is the closest office they have and I wouldn’t be opposed to moving there.

How is salary range and career progression?

Hey all,

I'm looking for ways to break into Cloud Support Engineer roles. I'm curious to hear from Cloud Support Engineers how you got your start in that role? What was your career path that led up to the role?

I have been working as a devops engineer for small-medium company for less than 2 years now. I have no CS degree.

I currently hold: aws cloud practitioner, aws solutions architect - associate, ccna and cka certifications.

I know i want to be become solutions architect or possibly AWS systems dev engineer.

I recently did an interview with AWS for cloud support engineer role and they offered me a job. The pay is more or less the same but i am not entirely sure if switching from devops to cloud support role is the right decision in my career. I am hoping that maybe working for AWS can leverage my experience and skill sets in the cloud and move up internally. (Heard its easier to do so internally)

Need some advices…

I might be able to get an interview with amazon for Cloud support engineer role. Can you guys please provide some information about how to prepare for it. I have 4+ years of experience in general IT field(not aws). Skillset includes linux/unix, shell, python, SQL etc. I have an AWS certification but I don't use AWS at all in my day to day job.

Thank you in advance!

Hello, just want your guys opinion and probably a question you guys get often about whether I should leave or not. This is my first job in tech apart from the one internship.

I love working with technologies like elasticsearch and kafka, other AWS stuff. I don't like working my current role though, which was supposed to be a technical job, it's becoming more and more like a call centre akin to customer support which a lot of the engineers in my company in the same role would agree. It is customer facing, which I don't quite like and the bad decisions made by senior leadership will not end and has already drove people away, such as time watching and micro-management. I've met some amazing people and I realise you can learn a lot of stuff here, the culture in the cloud supp org is what I would describe is toxic and much more incentive for managers who used to be good to be forced into the a list that you would find on the internet embodying bad leadership traits. I have only been working here for 9 months and I don't see it improving anytime soon, this year I will have to make a big decision whether I leave or not, in July there will be a cloud support -> software developer pipeline which I can apply to, and confirmation will be in August. This pipeline is not guaranteed, and much more senior cloud engineers will be prioritised, this honestly just seems like cope to me(which is a lot what senior leadership does here), but I have been genuinely miserable working this job, I don't know if it's worth the wait or should I quit now, I've always wanted to do SDE work, which is why I'm grinding leetcode a lot in work, and have money that can last me a year and accommodation with my parents pretty much forever. I fully well know the consequences of not finding a job for a long time, but the experience has just been not fun for me as cloud support though I have a great team and manager.

Editing for more context: Upward movement is slow, and internal switch can take years.

I get asked about AWS hiring process/experience frequently in DM's, so I figured I would create a post here with application > interview > offer timeline, Salary, Stock RSU, etc.

Application process:

• Applied March 16

• Passed Cloud Support Assessment March 28

• First interview April 7

• Received this on April 10:

Congratulations! You’ve successfully passed your Cloud Support Associate first-round interview, and we would like to invite you to do a final-round interview.

• 2nd and 3rd interviews, back to back on April 21

• Job offer on April 26

Salary

Cloud Support Associate

• Base salary $76,680

• First year sign on bonus $14,000 lump sum

• Second year Sign on bonus $12,200 paid out monthly during second year

• RSU (Stock) $45,000 paid out : • 5% on the 15th day of the month in which you reach your first anniversary of employment • 15% on the 15th day of the month in which you reach your second anniversary of employment • 20% every six months thereafter, until fully vested.

Total comp for year 1 was around $92k plus or minus some depending on stock price when vested

• ~$1,300 COL pay increase in April bringing base pay up to $78,000

If staying at CSA with no promotion, year 2 total comp is estimated to be around $98K (base, bonus, and RSU)

Promoted to Cloud Support Engineer I about 15 months in

• Base salary ~$98K (never got an official notice about pay increase, just base this on hourly rate for 52 weeks) In April, will likely get an official doc when review happens and any COL pay increase or RSU increase

• Still getting second year sign on bonus of about $1k per month, but that ends in July.

• July at second year anniversary will get 15% payout of RSU's

• December will get 20% payout of RSU

At current AMZN stock price my total comp for this year will be ~$128K if I sell the RSU's and the stock remains the same level until December. Note that when we get the RSU's they auto sell shares to cover the taxes which was 45%. So I only ended up with 55% of the RSU and that is still sitting as stocks In reality my total comp is really the $98k plus $6k in second year bonus = $104K as I am unlikely to divest the stock.

I will update in April after the review happens to see if they adjust in anyway. I am betting they will not since AMZN stock is pretty close to the all time high.

For interview questions, go to glassdoor https://www.glassdoor.com/Interview/Amazon-Cloud-Support-Associate-Interview-Questions-EI_IE6036.0,6_KO7,30.htm?filter.jobTitleFTS=Cloud+Support+Associate

They had the best amalgamation of basically all interview questions asked for CSA Cloud Support Associate. I doubt CSE I would vary much.

Feel free to ask any other questions.

I’m not here to ask the usual “How do I get hired?” question. Instead, I’d like advice from currently employed engineers on how someone in my situation can realistically get started in a support role.

I don’t have any professional experience yet, so I understand I won’t be jumping straight into a cloud engineer position. I have a bachelor’s degree in Computer Science and a master’s in Cloud Computing Systems. Right now, I work as a supervisor at a logistics company and earn a decent income, so I’m not in a rush or under pressure to switch immediately.

I graduated this past June and decided to take a break until the start of the new year. Now, I want to prepare and create a clear plan for entering the tech field.

My main question is:
Should I focus on earning certifications, building a portfolio with projects, or something else entirely? I don’t want to waste time or money chasing things that won’t make a real difference.

Any guidance or insights would be greatly appreciated.

I was wondering if anyone worked for Amazon as a cloud support engineer and if they were working from home during the pandemic? And if aws in general offers flexible remote work

I’m wondering if they only employ the best of the best of the best. I’m not the greatest in all things but I’m confident I can get the job done. Anyone got this job? How’s the experience

I am currently in the final year of my college and just starting my journey towards a career in cloud computing. I hold an AWS Cloud Practitioner certification and am currently pursuing the Solutions Architect Associate certification. Additionally, I am learning Linux, Networking, Operating Systems, Python, and Containers.

I am planning to pursue a career as an AWS Cloud Support Engineer to kick-start my journey in the cloud domain. I have noticed entry-level positions for this role and am very interested. I am open to all kinds of advice and suggestions. If anyone working in this field could offer their guidance, I would greatly appreciate it.

Hello friends. I’m new here, so if this is the wrong place for my questions, please advise where I should post. Thanks!

1. How did you (reader) get your first cloud role?

2. Do you know of a legitimate path to obtaining an entry-level cloud position? Especially as an engineer in cloud infrastructure or DevOps.

I mean the process of getting hired, more than what to learn. I’ve had a crazy difficult time getting actionable feedback from the industry, even before hiring freezes began last year.

My background:

I’ve been studying GCP, and more recently AWS, for 1.5 years, with a slight focus on DevOps over other areas of study. This is after 3 years as a project manager in the web development space.

The title pretty much sums up what I want to ask.

I got cooked on the interview I did last Friday. I don’t know if they changed the process, but my interviewer was grillin me and cookin me about a lot of cloud concepts and made me code - did you guys have the same experience?