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WalletHub
wallethub.com › popular credit card questions
How to Contact the Best Buy Credit Card Customer Service
July 16, 2025 - To talk to Best Buy® Credit Card customer service, call (888) 574-1301 and then enter the last four digits of your card number or your Social Security number (SSN) and you will then hear a brief summary of your account.
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Citi
citiretailservices.citibankonline.com › RSnextgen › svc › common › template.action
One-time payment
My Best Buy MasterCard Overnight Delivery/Express Payments Attn: Consumer Payment Dept. 400 White Clay Center Drive Newark, DE 19711 ... Mon-Fri 9:00 am - 9:00 pm, Local Time Sat 8:00 am - 8:00 pm, Local Time Sun 8:00 am - 6:00 pm, Local Time ... Pacific Sales Credit Card P.O.
Discussions

Best Buy Citi Credit Card Issues
888-574-1301 dont hit no buttons. More on reddit.com
🌐 r/CreditCards
4
2
3 weeks ago
Best Buy Credit Card Issue - Card Not Linked to Account & Missing Rewards
Call citi bank More on reddit.com
🌐 r/Bestbuy
8
2
September 27, 2024
Is it worth getting the best buy card?
For 0% financing I think there are better cards. If an extra 4% back on Best Buy purchases as store credit is more valuable to you than travel rewards, sure. Edit: But the US Bank Altitude Reserve gives 4.5% effective back since Best Buy accepts Apple Pay, so that card would be better for many. Please note, the Best Buy card offers 0% financing OR an extra 4% back. Not both. If you decide to get the Best Buy card, get the Visa, not the store card. More on reddit.com
🌐 r/CreditCards
73
32
October 21, 2022
[deleted by user]
Try calling (800) 695-5171. That’s the Citibank application status and reconsideration line. More on reddit.com
🌐 r/Bestbuy
52
33
June 17, 2023
People also ask

What is the My Best Buy Credit Card?
The My Best Buy Credit Card offered by Best Buy and Citibank allows you to access reward and financing options for your Best Buy Purchases.
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citi.com
citi.com › credit-cards › citi-best-buy-credit-cards
My Best Buy® Credit Cards | Citi.com
Read more My Best Buy Credit Card FAQs
Visit the Best Buy FAQ page for additional details related to the My Best Buy Credit Card.
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citi.com
citi.com › credit-cards › citi-best-buy-credit-cards
My Best Buy® Credit Cards | Citi.com
What is the difference between the My Best Buy Credit Card and My Best Buy Visa Card?
The main difference between the My Best Buy Credit Card and the My Best Buy Visa Card is the My Best Buy Visa Card can be used outside of Best Buy where Visa is accepted. The My Best Buy Credit Card can only be used for purchases at Best Buy.
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citi.com
citi.com › credit-cards › citi-best-buy-credit-cards
My Best Buy® Credit Cards | Citi.com
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Citi
citi.com › credit-cards › citi-best-buy-credit-cards
My Best Buy® Credit Cards | Citi.com
1-888-574-1301 For TTY: Use 711 or other Relay Service ... The My Best Buy® Credit Card offered by Best Buy® and Citibank allows you to access reward and financing options for your Best Buy® Purchases.
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Best Buy
bestbuy.com › best buy › best buy support
Contact Best Buy - Phone Numbers, Customer Service ...
Last-Minute SavingsLimited quantities.Shop now · Skip to content · Gift Ideas · Main Content · Contact Best Buy · What can we help you with · Orders & Purchases · My Account · My Best Buy® Membership · Product Repair & Support
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Best Buy
bestbuy.com › best buy › electronics › best buy credit card: financing or rewards
Best Buy Credit Card: Rewards & Financing
Pay now* See Disclosure · Send your payment, including account number, to the address printed on your statement. Call 1-888-574-1301. Have your account number and valid check from a U.S. bank ready when you call. There is no fee when you pay through our automated system.
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GetHuman
gethuman.com › all companies › best buy card customer service
Best Buy Card Customer Service Phone Number 888-574-1301: Call Support
February 23, 2009 - Best Buy Card's best customer service contact information, when to call, what to say, and free AI tools that can call and talk to customer support for you.
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Best Buy
bestbuy.com › support
Best Buy Support & Customer Service
Repair & Tech ServicesSchedule a repair or install · Manage AccountSettings, preferences · Manage AppointmentsChange, cancel and manage · Get Product SupportSupport, manuals, guides · Manage MembershipUpdate credit cards, cancel · Returns & ExchangesStart a return or exchange · Best Buy Credit CardPay and manage ·
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Best Buy
bestbuy.com › best buy › best buy support › best buy credit cards support
Learn About the My Best Buy® Credit Card
If you have questions regarding your My Best Buy® Credit Card account, please call Citibank at 1-888-574-1301. TTY: Use 711 or other Relay Service. If you have questions regarding your My Best Buy rewards earned when shopping with your Card, please call Best Buy’s Customer Care team at ...
Find elsewhere
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Citi
citiretailservices.citibankonline.com › RSnextgen › svc › launch › index.action
Best Buy Credit Card: Log In or Apply
If you want to request a paper ... call My Best Buy® Credit Card at 1-888-574-1301 and we will mail them to you at no charge. ... That site may have a privacy policy and security that is different from this Citibank, N.A. Website. Citibank, N.A. and its affiliates are not responsible for the ...
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CitiBank
citiretailservices.citibankonline.com › RSnextgen › svc › registration › index.action
Best Buy Credit Card: Registration
You may also be charged a late ... of your Card Agreement. Subsequent scheduled payments may also be canceled. By authorizing Online Bill Pay, I authorize Citibank, N.A. to initiate an electronic payment from my bank account and I authorize my bank to honor the withdrawal. This authority is for my My Best Buy® Credit Card account ...
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Reddit
reddit.com › r/creditcards › best buy citi credit card issues
r/CreditCards on Reddit: Best Buy Citi Credit Card Issues
3 weeks ago -

Hi, does anyone know how to get into contact with Citibank for the best buy credit card? Every avenue is automated and none of them can resolve my issue.

I've tried ....

  • Calling 1-888-574-1301

  • texting help to 81964

  • Live chat (AI agent only, there's no way to talk to anyone)

  • Sending a personal message via the website (once again, an AI agent replies and is in no way helpful

I cannot make any purchases on the card and have no way of getting any assistance. They're legitimately losing a sale from me because of this.

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Best Buy
bestbuy.com › best buy › help center
Contact Us
☰ Schedule Service · ☰ Check Repair Status · ☰ Protection Plans · ☰ Best Buy Totaltech™ · ☰ Free Home Consultation · ☰ In-Store Consultation · ☰ Getting Receipt Copies · ☰ Gift Cards · ☰ Magnolia Support · ☰ Warranties & Manufacturer Contact Information · ☰ Trade-In · ☰ View all help topics · Usually the quickest · Chat live with one of our experts. Our Blue Shirts and Agents are ready to help. Our customer care experts are standing by.
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Citi
citiretailservices.citibankonline.com › RSnextgen › svc › launch › index.action
My Best Buy® Credit Card - Sign On or Apply Online
If you need immediate assistance, please call 1-888-738-4624 · TTY for the Hearing Impaired please contact: For TTY: Use 711 or other Relay Service
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WalletHub
wallethub.com › d › best-buy-credit-card-1449c
Best Buy Credit Card Reviews for 2025
Best Buy® Credit Card
To talk to Best Buy® Credit Card customer service, call (888) 574-1301 and then enter the last four digits of your card number or your Social Security number (SSN) and you will then hear a brief summary of your account. You can say "skip" at any time to bypass the account summary. Reviews, rates, fees, and rewards details for The Best Buy® Credit Card. Compare to other cards and apply online in seconds
Rating: 3.3 ​
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Citi
cardbenefits.citi.com
Citi® Card Benefits - Credit Card Benefits for Citi Customers
With Citi® Mobile app you can pay bills, view transactions and set up account notifications—like a credit card purchase over a certain dollar amount, exceeding your credit limit, or payments posting to your account. Learn More · If you believe your account may have been used fraudulently, please contact Citi Customer Service: 1-800-950-5114 Outside of the United States, call Citi collect at 1-605-335-2222 For TTY: Use 711 or other Relay Service 24 hours a day, 7 days a week
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Reddit
reddit.com › r/bestbuy › best buy credit card issue - card not linked to account & missing rewards
r/Bestbuy on Reddit: Best Buy Credit Card Issue - Card Not Linked to Account & Missing Rewards
September 27, 2024 -

Hey everyone, I could use some advice on how to resolve this ongoing issue with Best Buy and my credit card.

Here's the situation:

  • I made a purchase at Best Buy and applied for a Best Buy credit card during checkout. The application was approved, and I completed the purchase.

  • I was supposed to receive 10% back in rewards, but I only got 5%.

  • When my card arrived, I noticed the membership ID on the back of the card was different from my Best Buy account.

  • I contacted Best Buy support to resolve the issue of the card not being linked to my account and to get the missing rewards. They created a support case and promised a resolution within 2-3 days.

  • It's been over a week with no progress. When I called back, they created a new support case, but still, nothing has been fixed.

  • Another issue now is that because my card isn’t linked to my membership ID, my account shows I’m not eligible for any ongoing credit card promotions.

Has anyone else faced this issue? My main concerns are:

  1. Getting the card linked to my membership ID so that I'm eligible for current promotions.

  2. Getting the missing 10% rewards applied to my account.

Would visiting a Best Buy store help, or should I keep pushing through customer support? Any advice on how to escalate this would be greatly appreciated!

Thanks!

Top answer
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Call citi bank
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If you haven't done so already, you might try calling Best Buy at 888-237-8289, available 9:00 AM to 9:00 PM Central Daylight Time (CDT) about merging the two memberships into your old membership number and linking your Citibank card to that number. Once that's done, hopefully Citibank will reissue your credit card with the correct membership number on it but we're still in the middle of this process so not sure of the steps. The situation with my husband and me was different, but after multiple instances of wrong info and finger pointing between the store, the online Best Buy phone reps and Citibank, calling the number above gave us the best results. For us, the rewards certificates from my husband opening a Best Buy card were showing up on the Citibank site but not on my Best Buy membership which we used to make the TV purchase. We realized right away that the mismatch in names between the membership and credit card would cause problems (and I was fine with replacing my name with my husband's on the membership as I rarely shop there) but got lots of bad advice about how to fix. It was frustrating as we could see the reward certificates, but couldn't apply them to an online purchase when logged into my online account. The prompts on the phone line above were confusing but we eventually spoke to someone knowledgeable who said we needed to merge two memberships. We didn't even realize there was a second membership number (never thought to look at the back of the card until you mentioned it in your post); now it seems clear that applying for the credit card generated a new membership number in my husband's name. Anyway, the rep on the phone line above had me login and update my membership to my husband's name (didn't realize I could do that myself), as the names on both memberships need to match, then she submitted the request to have the two memberships merged so that we'll end up with just the old member number. This apparently takes 3-4 days so we're still waiting for the email; we're assuming the credit card will then be hooked to that membership but we'll see whether we have to request that separately.