I've been looking for trustable places, and sometimes blade HQ just gives me a shady vibe for some reason. What are your experiences with it? Is it the most trustable knife store online? Thanks for the feedback.

First time knife purchase as a mature collector just starting my journey. My purchase with blade went horrible from the beginning. Their system wasn’t taking my payment, when I finally could place my order it fell thru the cracks and I had to reach out yet again to get it shipped out. When I finally received my blade it came in rough condition. I was about to just take the hint and give up on my new hobby but decided to give them a chance to make it right. They patiently went thru my issues one by one and ended up sending me a duplicate blade, refunded my initial purchase and even let me keep this one. With all of that in mind I’m wondering how the rest of the community feels about this knife shop. What are your stories?

I wanted confirm that BladeHQ.com is a reputable company before making an online purchase. I've read where people have received reproductions and seconds from Amazon and would like to avoid a similar experience. Thanks in advance.