Hi guys, I just wanna express my appreciation towards Bose Customer Service. I bought Bose QuietComfort Ultra headphones 3 months ago because i heard about how good its ANC is. Everything (ANC, Audio, feature, ease of control,...) about it was amazing (I wore it everyday for 7-8 hrs). However, after 2 months, the right earcup started making high-pitched noise, right-side ANC stopped working as well and I didnt know why. Then, I found out that Condensation might be the issue after doing some researches and it was. I wiped out all these Condensation located under the inner fabric of right earcup and everything returned to normal. Afterwards, I wore it less due to fear of condensation but it still took place. This time, the condensation somehow got inside of the right inner microphone, which disrupted the microphone and caused these constant grainy sounds similar to that u heard from old radios. I couldnt do anything to fix it so I contacted Bose Customer Service. To my surprise, they were absolutely NICE, CARING, ATTENTIVE and HELPFUL. After I told what happened, they just said due to mine still under warranty, they would just replace my Broken Bose into a new one (no extra fee, no shipping fee), which was incredible. Tbh, I expected it to be more challenging to get my Bose fixed after seeing many online posts expressing how bad CS of Sony, Apple... is and ppl couldnt get their headphone repaired without fees or replaced despite it still under warranty.

P.s: I am not a Headphone expert and Bose QC ultra is my first ever pair of headphones. I am super impressed by how amazing everything (control, headbands, ANC, Audio,...) about it is. Besides, I think Condensation is not the issue pertaining to Bose only but also other brands as well bcs I have seen similar Condensation Complaints about Apple/Sony Headphones. Things happen and Products U buy may/can not 100% function as intended. Thus, what matters is that Customer Service is willing to assist you to have your broken one repaired/ replaced without any extra fees as long as it is still under warranty to ensure you have best experience with their product. This is a one-person experience (yours may vary) but honestly, after this Bose CS interaction, my trust towards Bose is increasing by miles. I am looking forward to their future ANC headphones.

To prefix, I live in Ontario Canada

I just bought a pair of sealed Bose Sport Earbuds from kijiji. I was running late for some errands so I didn't test them right there. I'm now back at home I opened em up downloaded the bose music app and connected them.

My problem however is that the left earbud is showing up as not being connected/no charge. I placed them in the charging case-right earbud charges as the white light on it comes on the left one however seems to light up for a second before completely not running. I assume that because they connected to the app that they are legit but the left one is defective. I checked bose's website for warranty and repair. And it said it only takes products for repair if sold from bose or a authorized seller. Since I didn't buy it from a retailer nor boses website directly, am I SOL or is there some troubleshooting fix?

Don't know if anyone can help with this.

I'm trying to contact customer service for Bose to get a replacement boom mic for my qc35 gaming headset , But going round in endless loops on their website (Feels deliberately designed to take you nowhere you can actually contact anyone)

Anyone know if they have an email address i can contact?

I must say the live chat on Bose's website is absolutely cooked. You start a request and get zero indicators of being in a queue, it just sits there and you hope at some point in time you'll be connected, 20 minutes? 1 hour? 2 hours? 5 days?

The quality of the responses sounds like a low-tier customer support agent, and the responses take forever, at minimum 2 minutes between responses, on average about 7 minutes.

A few weeks ago I lodged an RA for Bose Ultra Headphones, the support agent said refund will be sent in 7 days, left a return order number then they closed the chat. Zero emails or anything.

I followed up after 7 days and they said "did you send the item?", well no, where am I sending it? "Check your emails", there's nothing there. I get mistakes happen, but its the effort to fix them, the thought of having to start another Bose chat is daunting.

Nevertheless after a 45 minute chat (from start to finish) I get a single PDF return label emailed from Australia Post, not from Bose, quite unprofessional that I still have no email confirmation from Bose.

Some companies do it really well, others just don't get it. Bose seems to be one of them.

I'm done with Bose, they dropped the ball since the QC45's and haven't really made it back. Off to Apple (APMs) I go.