Is it possible to replace the old school trolley handle that releases mid-bag to a trolley handle that releases in the top of the trolley handle? I can’t even find trolley handles on their self help parts site. My bag is from around 1998. I really hate the mid-height release on it. I did a search and didn’t find anyone talking about this specific issue.
Videos
Can I get my bag monogrammed if I did not purchase it through Briggs & Riley Online?
Complimentary monogramming is offered for applicable products purchased from Briggs & Riley Online. If you purchased your bag from another retailer and wish to have it monogrammed, you may purchase a monogram patch here.
How do I get my bag repaired?
Depending on the nature of the repair there are various options available to you.
Click here for DIY wheel and handle repair kits.
Click here to see other repair options and more information.
How do I set the built-in combination lock on my luggage?
The lock will come preset with combination 0-0-0 on the Control Panel. The zippers need to be unlocked to set the combination dial. To set your combination:
Step 1: To unlock the zippers, make sure the combination reads “0-0-0,” then push the TSA access slider in the direction of the arrow. Both zipper pulls will pop open.
Step 2: Using a pen, slide the switch (located to right of the combination dial) in the direction of the arrow and hold it in place.
Step 3: While holding the switch, turn the combination dials to the numbers of your choice, then release the switch. Your personal combination is now set.
My Briggs and Riley has been all over the world and taken a kicking, on a recent trip in Scotland it lost a wheel. I didn't notice for a while because it still stayed upright.
Contacted customer support for a replacement who checked the product number - turns out they don't make my exact case any more so rather than send me one replacement wheel that would fit they've sent me a full set of four new ones in the new style so everything will match.
I paid a premium for the case at the time because of their warranty and this is the first time I've tested it. Happy customer so far!