So I know we recently found out steam doesn't facilitate passing deceased members accounts, but did you know 2 hours isn't for seeing if you like the game ?

I also raised a support ticket regarding this, I am not sure if I can post direct support ? but essentially I do spend a bit on games and I was asking how the metric is handled (since Jan this year I had purchased around 37 games and refunded 5 (mostly for issues like no servers in my region, not fun and one that was around the length of play)

Steam support said that based on that they said it doesn't look like I'm refunding to play but whenever you refund you must give a details response, and the only real reason they accept refunds is technical difficulties or hard to play (and things related to those things)

I sent this to my friends and most thought thats what the 2 hours were for so thought I'd share this so you know, also breaking this will basically put a lock on

I genuinely felt like this was the intended purpose, same with my friends but yea guess to many people abused the system or something

Whats your thoughts on this ?

Ive read a lot of times that some people could refund a game after more than 2 hours of playtime. I tried it with 2 games (they don’t run well) and it never worked 🤷

I have over 2 hours because I kept playing around with the settings to get the best result.

EDIT: Thanks guys for all the suggestions, i tried my luck. i explained my issue with the game but unfortunately no refund for me. I even mentioned that i would buy the Ninja Gaiden Master collection istead of the new remake which is having trouble to run smoothly.

I still bought the master collection and i am waiting for a patch or something for NG Black 2

Thanks for the help!!

This is for a few reasons.

1. They are guaranteed to see that money back at some point, since it can only be spent in the steam store

2. They don't have to deal with fees from the bank either, so they don't take a loss.

I've refunded 10 games in the last month. All with good reason, but it's allowed me to find some good games, and spend more of my money on steam than I usually would. I hope this stays, since it's been pretty good so far. I got warnings on my account a year back for refunding too many games back to the card I paid for them with.

Since this has gotten some traction, there needs to be a serious penalty for developers that abuse the refund window. Early H1Z1 had an in app download that conveniently took hours to load, and logged up 3 hours of playtime. No man's sky stuffs good content into the first two hours, and peters off into nothingness after. There are gameguru achievement spam games, that give you an achievement for playing for 2 hours and 1 minute.

So for some context, I bought a pretty demanding game about a month ago but realized that my pc simply couldn’t run it at the settings I wanted, so I returned it. Since then I have made some upgrades on my pc and I am thinking about buying it again. So my question is: Would I be able to return it once more if it still doesn’t run at the settings I want? What is the maximum amount of times you can return a game and buy it again?

So I recently bought and refunded two games and I refunded them because 1, I didn’t really want them, and 2 because the summer sale is very soon. Does Steam limit how many games you can refund in an amount of time. I admit I probably should’ve looked into these games a little more but I’m just worried Steam will like ban me or something for buying and refunding 2 games in 2 days.

I just had a refreshing experience with Steam that I wanted to share.

I bought two games yesterday, played one for ~ 2 hours and the other for 20 minutes, but neither was for me. I requested refunds for both, and to my surprise, they were approved quickly, with the funds set to return to my account within 24 hours.

In an age where so many companies prioritize profits over their customers, this felt fair and user-focused. It’s nice to see a platform that genuinely seems to care about its community and not just profits

I have like 300 games, but like 50 of them I played for like 20 minutes, 2 years ago. Can I request a refund for thesE?

I'm coming from PS4 and I basically stopped buying PS4 games because I would always feel like I wasted my money after getting bored of the game quickly. I'd play for a few hours and then the game would sit on my shelf untouched. So I barely ever buy game anymore, except ones I know for SURE that I will play for a good amount of time. Are you allowed to test games out on steam and return them if you dont like them, or will they say stop returning stuff after you do it 10 times or something? I want to start playing some new stuff but it's hard to know what you will actually enjoy, for me atleast. Because on their return policy it says "You can request a refund for nearly any purchase on Steam— maybe you played the title for an hour and just didn't like it." but then I see threads asking this where lots of people are saying thats abuse of the return system to return so many games and even that you could get banned. There are no clear answers of if you're allowed to do that or not. But they wrote if you dont like it you can return it. So how true is that? I really want to find some games that I like but I need to try them to know if I'll get bored of them quickly :/ watching videos doesnt really help much.

For example if I buy 10 games over the next 2 weeks and enjoy 2 of them and return 8, am I allowed to do that? Is there a definitive answer to this question that has been confirmed by steam or something? I'm assuming they'd rather me buy those 2 games rather than no games at all, so I'm hoping its fine to do this. I'm getting bored of the certain couple games that I play a lot and want more variety but I dont want to just waste my money like I always did on ps4 and be stuck with so many games that I'll never play again

TLDR: Is the steam return policy strict or can you return as many games as you want if you dont enjoy them? Even in a short period of time?

I really like how this game looks when people play it. And I don't have the most pc because I'm not that of a hardcore gamer :) but I just want to try 10-15 minutes of this game to see how well it runs, a site said that I met recommend req. But still I want to see it first If any one is tech savvy I have a Intel nuc with core i5 1340p and Intel iris xe gpu and 32g ram So if I buy it on steam can I get my money back within the 2 hours time if it doesn't run well? Thanks ahead

I need to try out a game myself to see if I can play it on the steam deck in terms of graphics and performance. I know the rule that you can return a game on steam within 14 days as long as you haven't played it for more than two hours. But is it okay to really do that with every game I don't like, or does Steam eventually say no if you request too many refunds?

Edit: For me refunding something like four games a year is already a lot. Though that may be to much already. I'm not planning to try and refund hundreds of games back to back. But seems like I'm save with that.

Hello,

I recently purchased five games, costing around 80$. However, I accidentally purchased them for myself instead of my friend, who they were meant for. I've refunded all of the games to my Steam Wallet with the intention of getting them for him (and I've stated as such in the refund reason), but would Steam bar me from refunding products because of this?

So I bought Stardew Valley this sales and refunded it because its not really my type of game.

I refunded it without uninstalling it. Now I check my Steamapps folder and the game folder is there and exe. works. I can launch the game normally like a paid game.

Is this supposed to happen?

I would assume no.

If you bought TCM because you could play it with your friends on console, but now with the upcoming patch you are going to lose that ability, you are well within your rights to request a refund, and it should be approved. Sometimes support will get it wrong but if you keep escalating and mentioning that a key feature of the game was removed not two weeks post-launch they should eventually give you a refund even if you have hundreds of hours in the game.

I recommend everyone who, like me, will lose their ability to play with their friends, request a refund. I already did mine, linked support their blog post, and said "Its unnacceptable that a game I just purchased has decided to remove a feature that was one of the major reasons I purchased it in the first place." Support refunded me for the purchase even though I had over 100 hours in the game.

Hope this helps!