RAM issue, visually inspect it to see if any chip looks damaged on the sticks If no visible damages, install one at the time and see if anything changes If nothing happens after the test you might need new ram, if even with new ram fails, it’s a Motherboard issue

If your product is in warranty, you can easily reach out to tech support right here. Just click the Get Help Now button at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below: Now, if you prefer to troubleshoot your system on your own, please note that a pattern of 2 amber lights and 4 white lights indicates a Memory/RAM failure. Follow these steps to resolve the issue: Shutdown Your Device: Ensure your device is powered off completely. Disconnect Power: Unplug the power adapter and remove the battery (if applicable). Re-seat the Memory Modules: Open the access panel to your device's memory modules. Carefully remove and then re-seat each memory module. Ensure they are properly secured in their slots. Check for Loose Connections: Examine other internal connections, ensuring all components are securely in place. Power On: Reconnect the power adapter and battery, then power on your device. Observe if the issue persists. If reseating the memory doesn't fix the issue, try performing a Hard Reset:  Turn off your computer. Disconnect the power adapter from your computer. Remove the base cover. Disconnect the battery cable. Press and hold the power button for 20-30 seconds to drain the flea power. Install the battery. Install the base cover. Connect the power adapter to your computer. Turn on your computer. Important:  If the pattern of 2 amber and 4 white lights started after a RAM upgrade, it is likely that the RAM is not compatible with the system. Important²: If none of the above steps resolve the issue, it is possible that the motherboard may be faulty and require replacement. We recommend contacting technical support by clicking Get Help Now in the bottom right corner of the page, or reaching out to a trusted technician for further assistance. Video Assistance: Troubleshooting Memory Errors on Dell Laptops

(Solution for models with removable RAM sticks) · The issue you're experiencing is due to the CPU overheating, which causes the solder connections on the "SLOT A" memory RAM to become soft and detach from the motherboard. · When you disassemble your laptop, you may notice melted rosin or flux residue. · Unfortunately, there isn't a permanent fix for this. · One temporary solution is to apply pressure to the top of the RAM holders to try and secure a good connection, which might prevent the laptop from displaying the "2 amber + 4 white" error code. · However, the best option is to use "SLOT B" and upgrade the memory stick in that slot. I hope this helps! · Gosh

Hello, we see you are looking for assistance. If you need our help, you could start a direct message with us and we will be happy to assist you.

Hi georgemery, Thanks for posting.  Apologies that your system is not performing as expected.   If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.   If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.