@Outlaw Wales wrote: 1. I have a brand new replacement XPS 8950, as the first one had TONS of software issues and glitches. 2. I have booted into Windows 11, 3. and I have removed McAfee. 4. I made an image of the C: drive before any of the dell updates or windows updates installed using Macrium Reflect 8. After booting back up from Macrium Rescue Environment, I started receiving errors from WIndows 11 stating my drive had errors and it repaired them. So then I chatted with Dell Support, and they remote assisted my pc, and apparently tried to restore to a previous restore point, which failed. Now my PC has some strange behavior going on. 1. OK 2. You did the First Time Setup ... still ok. 3. Sounds fine so far. After done with that step, I usually make sure Microsoft Security Center has taken over all duties. 4. So, sounds like you used F12 (on boot) to access the Dell One-Time-Boot-Menu and choose to create a backup from the Macrium Rescue Drive Environment ... instead of just installing Macrium Reflect 8 inside Windows-11. That is how I would have done it. Normally, I only use the Rescue Flash Drive for restores. However, I have heard of people doing what you did. I think it is sometimes done to create a forensic image of a system. I haven't had to use a Macrium Rescue Drive in some time (as that would mean there has been some catastrophe) but I do create them and test that they work. I've never seen one mess-up one of my systems. Finally, it should not have modified the disk in any way (that is sorta the point of things done outside Windows). Maybe you did something else (while it was running) other than just creating an Image File-Set? Also, any time the Rescue Disk is used, you always shut-down Windows normally first. Only insert/remove the Rescue disk while the power if off, or with a proper Insert/Eject procedure inside Windows. I can't really comment on recent Support Assist on Windows-11 as I don't use it (and haven't for many years). I also don't use Dell/Alienware Update or any of the other Dell programs. I also don't use any of their drivers website Wizards (I just download files from support.dell.com). But I see that @RoHe did post to address some of those issues. Answer from Tesla1856 on dell.com
Reddit
reddit.com › r/dell › support assist remediation piggyback installs off other apps? ?
r/Dell on Reddit: Support Assist Remediation piggyback installs off other apps? ?
June 20, 2019 -
I own a new Dell XPS8930 SE. Like other people I got rid of all the OEM "bloatware"
Then I thought in my case, it might be best to leave Support Assist installed until my system is out of warranty. So
I re-installed it. Fine, no big deal. After a month I thought even though I keep a bootable ISO on a flash, that might not save the day if it vanished and I couldn't install Windows. So maybe it wouldn't be a bad idea to keep the system's OS recovery environment up to date with the latest version of SupportAssist OS Recovery.
That required re-installing another app called Dell Update-Support Assist Update Plug-In. OK, so I re-installed it. Then I find out updates for this Plug In are delivered through Dell Update so once again another re-install and this time it's Dell Update.
After re-installingthese last two, this thing called Support Assist Remediation installs by itself a day later.
It looks like it piggybacked from one of these two. Now I don't know how to send SA Remediation away and keep Dell Support Assist OS recovery up to date. Anyone have an idea how to un-install this and keep it removed ?
3 Apps were re-installed: Support Assist, Dell Update-Support Assist Update Plug-in, and Dell Update
Top answer 1 of 2
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What version of Dell Support Assist have you installed on the system? The Support Assist remediation is a helpful tool that scans the system for any issues and automatically creates a support ticket to notify Dell for a resolution. This tool automatically scans the system each time you boot and this is normal. Do you still wish to uninstall this? KP
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The real problem here is that if you uninstall all dell apps, and you create a new local user account, it becomes evident that the apps never actually uninstalled in the first place. Dell, explain that one please.
Dell
dell.com › support › kbdoc › en-us › 000464214 › dell-supportassist-remediation-and-alienware-supportassist-remediation-version-5-5-16-0-causes-blue-screen-errors-and-restarts
Dell SupportAssist Remediation and Alienware SupportAssist Remediation Version 5.5.16.0 Causes Blue Screen Errors and Restarts | Dell US
2 weeks ago - The Dell SupportAssist Remediation service and Alienware SupportAssist Remediation service are components of SupportAssist OS Recovery Tools.
How to uninstall the Dell SupportAssist Remediation?
How to uninstall the Dell SupportAssist Remediation? Got an error, it means can't find the DellSupportAssistRemediationInstaller.exe. And it also affect me to reinstall the Dell Support Assist More on dell.com
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September 20, 2023Dell SupportAssist Remediation keeps reinstalling - General - ImmyBot Community
Hey guys, Just asking here if anyone’s had the same experience. I’ve got Dell SupportAssist Remediation uninstalling as a normal deployment, but then it just comes back the day later. Dell SupportAssist uninstalls fine, but Dell SupportAssist Remediation reappears. More on community.immy.bot
0
April 18, 2024which dell apps can i remove from my computer.
I would keep dell power manager for sure. Useful for setting performance modes when you want to game or so other stuff More on reddit.com
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July 19, 2020Dell Inspiron 5570 - Dell SupportAssist not updating
Hi,
Could you try connecting a different network and check if it gets installed?
If the same issue continues, please follow the steps below and let me know if Support Assist works:
Uninstall Support Assist and Support Assist remediation from control panel> programs and features. Restart the system.
Download and install Support Assist from the link below: https://dell.to/3gOyhiD
Restart the system and check if it works.
You can also share the Service tag of the system via a private message so that I can get back to you.
-Gautam.
More on reddit.com 1
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June 1, 2020Videos
How to Clean Files via SupportAssist | Dell US
03:49
Dell SupportAssist Clean Reinstall (Official Dell Tech Support) ...
How to create remediation rules for your PC fleet using SupportAssist ...
02:56
Dell Officially Confirms SupportAssist is Crashing Windows 11 PCs: ...
02:36
DELL Acknowledges BSOD crashes from Support Assist Remediation ...
Top answer 1 of 3
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@Outlaw Wales wrote: 1. I have a brand new replacement XPS 8950, as the first one had TONS of software issues and glitches. 2. I have booted into Windows 11, 3. and I have removed McAfee. 4. I made an image of the C: drive before any of the dell updates or windows updates installed using Macrium Reflect 8. After booting back up from Macrium Rescue Environment, I started receiving errors from WIndows 11 stating my drive had errors and it repaired them. So then I chatted with Dell Support, and they remote assisted my pc, and apparently tried to restore to a previous restore point, which failed. Now my PC has some strange behavior going on. 1. OK 2. You did the First Time Setup ... still ok. 3. Sounds fine so far. After done with that step, I usually make sure Microsoft Security Center has taken over all duties. 4. So, sounds like you used F12 (on boot) to access the Dell One-Time-Boot-Menu and choose to create a backup from the Macrium Rescue Drive Environment ... instead of just installing Macrium Reflect 8 inside Windows-11. That is how I would have done it. Normally, I only use the Rescue Flash Drive for restores. However, I have heard of people doing what you did. I think it is sometimes done to create a forensic image of a system. I haven't had to use a Macrium Rescue Drive in some time (as that would mean there has been some catastrophe) but I do create them and test that they work. I've never seen one mess-up one of my systems. Finally, it should not have modified the disk in any way (that is sorta the point of things done outside Windows). Maybe you did something else (while it was running) other than just creating an Image File-Set? Also, any time the Rescue Disk is used, you always shut-down Windows normally first. Only insert/remove the Rescue disk while the power if off, or with a proper Insert/Eject procedure inside Windows. I can't really comment on recent Support Assist on Windows-11 as I don't use it (and haven't for many years). I also don't use Dell/Alienware Update or any of the other Dell programs. I also don't use any of their drivers website Wizards (I just download files from support.dell.com). But I see that @RoHe did post to address some of those issues.
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Just uninstall Dell SupportAssist, Dell Update, SupportAssist Remediation Service etc on the Windows Add/Remove screen. Or, if you still want SupportAssist v3.13, download/install it from here. SupportAssist that came installed on this new laptop (not sure what version of SupportAssist) wouldn't run either and seems to have been an issue with Microsoft's .Net Framework. I downloaded v3.13 and it's working...so far...
Top answer 1 of 14
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Dell SupportAssist Remediation is a software tool provided by Dell to help diagnose and resolve issues with your Dell computer. If you wish to uninstall it, you can follow these steps: Option 1: Uninstall via Windows Settings Press Windows Key + I to open the Windows Settings. Click on 'Apps' or 'Apps & Features' depending on your Windows version. In the list of installed applications, locate 'Dell SupportAssist Remediation' or similar Dell SupportAssist components. Click on it to select it. Click the 'Uninstall' button. Follow the on-screen prompts to complete the uninstallation process. Option 2: Uninstall via Control Panel (for older Windows versions) If you're using an older version of Windows that doesn't have the Settings app, you can use the Control Panel: Press Windows Key + R to open the Run dialog. Type 'control' and press Enter to open the Control Panel. In the Control Panel, select 'Programs' or 'Programs and Features' (the wording may vary depending on your Windows version). Find 'Dell SupportAssist Remediation' or any related Dell SupportAssist programs in the list of installed programs. Click on it to select it. Click the 'Uninstall' button. Follow the on-screen instructions to complete the uninstallation. After completing either of these methods, Dell SupportAssist Remediation should be removed from your system. Make sure to restart your computer if prompted to do so after the uninstallation process is finished. Please note that if you're using Dell SupportAssist as part of Dell's comprehensive support suite and you're having issues with it, you might consider contacting Dell support for assistance with troubleshooting or resolving any problems you're experiencing. Uninstalling Dell SupportAssist Remediation should only be done if you're certain you no longer want it on your system.
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We would like to unistall this 'tool' via software deployment system. Is there a way to unistall it unattended for all different version? Maybe Dell or a User has a script for this?
Quora
quora.com › Can-I-delete-a-Dell-support-assist-remediation
Can I delete a Dell support assist remediation? - Quora
Answer (1 of 5): Yes. When I setup a new computer, I will do one of two things: 1) delete almost all the crapola “support” manufacturers put on the new pcs or 2) install a fresh copy of Windows on the computer and only install the chipset and drivers from the manufacturers’ website.
ImmyBot Community
community.immy.bot › general
Dell SupportAssist Remediation keeps reinstalling - General - ImmyBot Community
April 18, 2024 - Hey guys, Just asking here if anyone’s had the same experience. I’ve got Dell SupportAssist Remediation uninstalling as a normal deployment, but then it just comes back the day later. Dell SupportAssist uninstalls fin…
Dell
dell.com › support › manuals › en-us › supportassist-business-pcs › sab_winos_ag › remediation-rules-for-your-pc-fleet
SupportAssist for Business PCs Administrator Guide | Dell US
To proactively remediate issues on your fleet, you can configure a mechanism to automatically run remediation rules using Dell SupportAssist scripts or your own PowerShell scripts.
Tom's Hardware
tomshardware.com › software › operating systems › windows
Dell SupportAssist update is crashing PCs with constant blue screens and reboot loops — the boot service built for system recovery is the culprit of unending instability | Tom's Hardware
May 12, 2026 - The first and less disruptive option is to disable only the Dell SupportAssist Remediation service by running sc.exe config "Dell SupportAssist Remediation" start= disabled from an elevated command prompt, then restarting the PC, thereby preserving the rest of Dell's update and diagnostic tools.
BleepingComputer
bleepingcomputer.com › home › news › software › dell confirms its supportassist software causes windows bsod crashes
Dell confirms its SupportAssist software causes Windows BSOD crashes
May 14, 2026 - "Dell Engineering is aware of the BSOD issue and is working towards a resolution. As many have noted, version 5.5.16.0 of the Dell SupportAssist Remediation service or Alienware SupportAssist Remediation service can cause the BSODs," they said.
Dell
dell.com › dell community › laptops › inspiron
Reinstalling the remediation service | DELL Technologies
October 12, 2024 - I have been trying to re-install the dell support remediation service. because ei thas been stopping on my old machine periodically. The problem I have is that since the Dell update has now disappeared I cannot find it using the dell w/s. ... You should be able to use SupportAssist to check for updates, which should then download the SupportAssist Remediation software if needed.
Dell
dell.com › dell community › software › supportassist for pcs › supportassist for pcs
Support Assist System restore is eating all my disk space | DELL Technologies
April 6, 2025 - If running correctly, Dell SupportAssist Remediation creates a new system repair point (snapshot) in the hidden, protected C:\ProgramData\Dell\SARemediation\SystemRepair\Snapshots folder about 30 min after you start your computer and purges the oldest system repair point once the maximum allotted disk space of ~ 15 to 20 GB as been reached.
Updatestar
dell-supportassist-remediation.updatestar.com › home › system utilities › dell supportassist remediation
Dell SupportAssist Remediation - Download
Dell SupportAssist Remediation 5.5.16
Dell SupportAssist Remediation is a comprehensive system maintenance solution that helps optimize and troubleshoot your Dell devices.
Dell
dell.com › support › kbdoc › en-us › 000177401 › restore-your-system-using-dell-supportassist-os-recovery
Repair and Restore your Computer Using SupportAssist OS Recovery | Dell US
SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.
Dell
dell.com › support › kbdoc › en-us › 000353093 › dsa-2025-315
DSA-2025-315: Security Update for Dell SupportAssist OS Recovery for Multiple Vulnerabilities | Dell US
Select the SupportAssist OS Recovery option in boot menu. On load, in splash screen or from the About menu, verify the version information in the launched application. If version is 5.5.14.0 or later, then your device is running the remediated version.
Dell
dell.com › support › kbdoc › en-ca › 000131491 › supportassist-for-pcs-and-tablets-clean-uninstall-and-reinstall
Dell SupportAssist for PCs and Tablets Installation Issue | Dell Canada
Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide.
Windows Central
windowscentral.com › microsoft › windows 11
Dell SupportAssist is crashing some Windows 11 PCs, causing them to enter reboot loops. Here's how to stop it. | Windows Central
May 13, 2026 - SupportAssist is part of Dell's broader support platform that handles diagnostics, driver updates, recovery tools, and automated repair functions. The remediation service runs in the background with deep system access, which can explain why a failure can trigger a full bugcheck instead of a normal app crash, and it explains why many users initially blamed Microsoft.
Dell
dell.com › support › kbdoc › en-us › 000299524 › dsa-2025-150
DSA-2025-150: Security Update for Dell SupportAssist OS Recovery for a Third-Party Component Driver Vulnerability | Dell US
Dell SupportAssist OS remediation is available for a Paragon Driver Vulnerability that could be exploited by malicious users to compromise the affected system.
Windows Forum
windowsforum.com › forums › windows help and support forums › windows news
Dell SupportAssist Remediation 5.5.16.0 Causes Windows Blue Screens (CRITICAL_PROCESS_DIED) | Windows Forum
May 12, 2026 - Several Dell forum users reportedly examined minidumps with WinDbg and landed on the same faulting process: DellSupportAssistRemedationService.exe, located under Dell’s SARemediation agent directory. That path is not incidental. It places the failure inside the SupportAssist Remediation package, the very component intended to help Windows recover from serious trouble.
Dell
dell.com › support › contents › en-us › category › product-support › self-support-knowledgebase › software-and-downloads › support-assist
SupportAssist | Dell US
Learn more about SupportAssist software and how it can help optimize and maintain your Dell device.
Dell
dell.com › support › kbdoc › en-us › 000130387 › dell-supportassist-formerly-dell-system-detect-overview-and-common-questions
SupportAssist for Home PCs: Overview and Common Questions | Dell US
Learn more about Dell SupportAssist and installation requirements. Why is Dell SupportAssist required. Learn how to install or uninstall and troubleshoot common issues with Dell SupportAssist.