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Dell XPS 13 9343 error codes
Videos
Dell XPS 9310, 5 months old. Within the "premium warranty" period.
Today I have started to get various different error codes, none of which are on the recognised LED diagnostic code list.
The first was 4 amber 1 white (but in quick succession i.e. no pause). It did this for a while and everything seemed normal including several reboots without issue.
Then, a couple of hours later, it changed to just flashing amber. Now it would say "no battery detected" whether plugged in or not. Can still reboot with no issue and performance seems fine.
Now, an hour or so later, it has changed again to alternating between amber and white. It detects the battery again (at 65%), although when plugged in it just says "plugged in" rather than "plugged in, charging".
What gives? I tried the online diagnostics tool and it finds nothing wrong. I opened a ticket on the WhatsApp chat function (I am in UK) and they said "connecting to an Expert" but now it has been silent for 5 hours even if I send it further messages.
I've had the laptop about 3 years now. I had the motherboard replaced about a year ago. It's been working fine, but today the light started flashing yellow 4 times then white 6 times. Does this mean the battery is shot, or something is wrong with the BIOS?
All the code guides I've seen online only talk about 3 amber flashes, not 4. Have I discovered a new Dell laptop error code? Lol
Hello!
I have a XPS 13 9343 that refuses to boot, only beeping and flashing the light at the front before it spins it's fan and powers off. This laptop has been fine since I purchase back in 2015, right up until two weeks ago when it started doing this. This makes me sad.
Does anyone know how I can diagnose the issue at hand?
Things I have already tried:
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Disconnected and reconnected both the main battery and CMOS battery
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Replaced the CMOS battery with a known good one
Here is a video of the laptop starting up with the light show and beeps:
https://www.youtube.com/watch?v=8YBXppTehuU
Any help is appreciated.