Where can I ship with DHL eCommerce?
When can I start shipping with DHL eCommerce?
Where can I log in to DHL Vantage?
I've never felt at such a loss of what to do...
Can’t get through to DHL e-commerce UK
Does anyone know how I can speak to someone from DHL in the UK which isn't a bot please?
How to get ahold of a real person at DHL customer service
I ordered a special custom coffee mug for my girfriend and I's anniversary last month and the company used DHL to ship the item. The item was supposed to arrive at my apartment in Ottawa, Canada on May 19th, but it hadn't even crossed the border into Canada until May 24th. When the tracking page indicated that the parcel had arrived in Canada, the tracking page status said "Arrival at destination country - end of tracking, delivery shortly", however it was never ever delivered. I reached out to Snapfish (the company that I bought the coffee mug from) and they looked into it and they told me that they suspected that DHL lost the package and they sent me another mug. This package was supposed to arrive yesterday (June 15th), but once again, the tracking page just says that it is in Transit (with no location given) and it says "Arrival at destination country - end of tracking, delivery shortly." I have yet to see the package and I can't monitor its progress for some reason. It already sounds like the same thing is going to happen again.
It does say that once it arrives in Canada, it will be delivery by the local postal service (CanadaPost), but the local tracking number provided is a USPS code and the USPS website stopped tracking the moment the parcel left the US.
I reached out to DHL through their support email form for the first package and I never got a reply. No point reaching out to Snapfish again because they will probably see the same thing and just resend the order. I called the local Canadian DHL support line and they couldn't help because it's an e-commerce package and the lady transferred me to another line (1-800-805-9306) and when I go through the options for tracking, it's just an automated voice that says - YOUR PACKAGE WILL ARRIVE. I tried pressing '0' a bunch of times but it would just disconnect me. How the heck can I find out the wearabouts of my package???
I'd really appreciate some help!