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DHL
dhl.com › home › dhl ecommerce › business help center › contact sales and business support directory
Contact DHL eCommerce Sales and Business Support - DHL eCommerce - Canada
Whether you are interested in getting started with us or are a current business customer with a service question, our DHL eCommerce Sales and Business Support Teams can help. Interested in getting a quote or pricing? Fill out our quick request form for the most timely response. ... Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you find the information you need.
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DHL
dhl.com › ca-en › home › ecommerce › business-help-center › dhl-ecommerce-faq-for-business-shipping.html
FAQs for Business Shippers - DHL eCommerce - Canada
If you’ve forgotten your login credentials to access DHL Vantage, kindly contact Customer Service at 1.800.805.9306 or [email protected] for assistance. Let’s get you over to our Tracking and Customer Service areas.
People also ask

Where can I ship with DHL eCommerce?
From Canada, you can directly send parcels throughout the U.S., including service to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and all other U.S. territories and P.O. boxes.
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dhl.com
dhl.com › ca-en › home › ecommerce › business-help-center › dhl-ecommerce-faq-for-business-shipping.html
FAQs for Business Shippers - DHL eCommerce - Canada
When can I start shipping with DHL eCommerce?
The onboarding timeline depends on the selected shipping product. While some products have a short implementation cycle and can begin shipping quickly, others can be more complex and require additional steps during the onboarding process (e.g. IT integration). Please see our Shipping Services page for more information or contact us directly.
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dhl.com
dhl.com › ca-en › home › ecommerce › business-help-center › dhl-ecommerce-faq-for-business-shipping.html
FAQs for Business Shippers - DHL eCommerce - Canada
Where can I log in to DHL Vantage?
DHL eCommerce offers two Customer Web Portals. Registered customers can log in to DHL Vantage and Asia Pacific Customer Web.
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dhl.com
dhl.com › ca-en › home › ecommerce › business-help-center › dhl-ecommerce-faq-for-business-shipping.html
FAQs for Business Shippers - DHL eCommerce - Canada
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DHL
dhl.com › ca-en › home › ecommerce › business-help-center.html
Help Center - DHL eCommerce - Canada
From policies and surcharges to e-commerce platform integration, our DHL eCommerce Help Center is your resource for the detailed answers to your questions. ... Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you find the information you need.
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DHL
dhl.com › ca-en › home › customer-service.html
Customer Service - DHL - Canada
Find your contact at DHL - we will be happy to answer any of your Customer Service enquiries
Discussions

I've never felt at such a loss of what to do...
Dhl is legit garbage More on reddit.com
🌐 r/dhl
7
2
March 4, 2021
Can’t get through to DHL e-commerce UK
Thank you for posting to r/DHL ! Please remember: For your privacy, refrain from posting tracking numbers publicly. If needed, provide them directly to verified DHL employees who request them at your own risk. Check our FAQ to see if your question has already been answered. Ensure your post adheres to the subreddit's rules . We appreciate your contribution to the community and are here to help with any DHL-related discussions and queries! I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
🌐 r/dhl
13
4
September 3, 2024
Does anyone know how I can speak to someone from DHL in the UK which isn't a bot please?
‭0345 072 0278‬ More on reddit.com
🌐 r/dhl
14
8
January 4, 2021
How to get ahold of a real person at DHL customer service
Once I've worked out what Arizona time is in GB terms, I'll try again. Never going to bother with bots, are companies actually deluded in believing bots work? More on reddit.com
🌐 r/dhl
18
32
November 23, 2022
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DHL
dhl.com › discover › en-ca › contact
Contact DHL Express | DHL Canada
Track a package, get a rate quote or answers to frequently asked DHL shipping questions by saving the DHL Express number in your phone: 1-480-418-5011.
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DHL
dhl.com › ie-en › home › customer-service › dhl-ecommerce-customer-service.html
DHL eCommerce Customer Service - DHL eCommerce - Ireland, Republic of
Whether you are receiving a shipment to your home or business, we want to help answer your questions about receiving or returning a shipment sent using DHL eCommerce. Your tracking number lets us find the right contact to answer your questions.
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DHL Canada
dhl-canada.pissedconsumer.com › customer-service.html
DHL Canada Customer Service Phone Number (800) 225-5345, Email, Help Center
The best email to contact DHL Canada is [email protected]. 86% of customers use this email address to address their issues and concerns. Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
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GetHuman
gethuman.com › all companies › dhl (canada) customer service
DHL (Canada) Customer Service Phone Number 855-345-7447: Call Support
February 23, 2009 - Common problems addressed by the customer care unit that answers calls to 855-345-7447 include Issue with order, Lost Package, Track order, Complaint, Make a shipment and other customer service issues.
Find elsewhere
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DHL eCommerce
dhlecommerce.nl › consumer › support
Customer Service | DHL eCommerce
Check your track & trace carefully to see which collection point your parcel is at. For a manned DHL ServicePoint, you don’t need a collection code. 4. Contact customer service Was your parcel delivered to a locker and the code wasn’t in your spam? Then please chat with our customer service. Make sure you have your tracking number ready.
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DHL
dhl.com › ca-en › home › ecommerce.html
DHL eCommerce - Canada
From frequently asked questions to data integration, visit our one-stop shop for business customers. ... If you’re interested in our shipping services, tell us a little bit about your business needs and we’ll have one of our E-Commerce Experts work out the details and get back to you.
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DHL
dhl.com › ca-en › home › customer-service › ecommerce-tracking-faq.html
Tracking and Shipment Status FAQ - DHL eCommerce - Canada
Customs clearance processing times ... by DHL eCommerce Customer Service. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you. We partner with postal providers in the U.S. and Canada, as well as ...
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Darwynnfulfillment
darwynnfulfillment.com › home › dhl customer service phone number: quick access guide 2025
DHL Customer Service Phone Number: Quick Access Guide 2025
June 19, 2025 - Whether you’re shipping a parcel or tracking an order, here are the most accurate DHL contact numbers for 2025: Canada: Press 1 → 1 or 1 → 0 after hearing the menu.
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GetHuman
gethuman.com › all companies › dhl customer service › ecommerce customer service phone number
DHL eCommerce Customer Service Phone Number 317-554-5191
September 23, 2025 - Have your tracking number ready. DHL operates the call center for this 317-554-5191 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday.
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DHL
dhl.pissedconsumer.com › customer-service.html
DHL Customer Service Phone Number (800) 225-5345, Email, Help Center
November 3, 2025 - New Zealand DHL eCOMMERCE · +6 480 080 0020 · New Zealand DHL Express · +49 228 1820 · +49 228 182 9944 · Press Inquiries · Customer Service · USA · Investors/ Franchising · Media · Press Inquiries · Report Fraud · [email protected] ...
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Dhlsameday
dhlsameday.com › pages › about › contact.aspx
Contact Customer Service
Contact Customer Service · Locate a DHL Same Day regional number below: CORPORATE · ASIA · AFRICA · EUROPE · MIDDLE EAST · NORTH AMERICA · SOUTH AMERICA · Click Here · Quotation Request · Quotation Request · Track A Shipment · Have Feedback ? Let Us Know !
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DHL
dhl.com › discover › en-global › ship-with-dhl › contact
Contact DHL Express | DHL Global
Contact us here at DHL and we will be happy to answer any of your Sales, Customer Service or general enquiries.
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DHL
dhl.com › us-en › home › ecommerce › business-help-center.html
Help Center - DHL eCommerce - United States of America
From policies and surcharges to e-commerce platform integration, our DHL eCommerce Help Center is your resource for the detailed answers to your questions.
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DHL
dhl.com › global-en › microsites › ec › ecommerce-insights › about-dhl-ecommerce.html
About DHL eCommerce - DHL eCommerce - Global
If you are looking to reach someone regarding a tracking or shipment delivery issue, please contact our customer service team. It’s never been easier to give your customers that ‘’Tracking Happy’’ feeling when you’re partnered with a globally trusted logistics provider like DHL eCommerce.
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Reddit
reddit.com › r/dhl › i've never felt at such a loss of what to do...
r/dhl on Reddit: I've never felt at such a loss of what to do...
March 4, 2021 -

I ordered a special custom coffee mug for my girfriend and I's anniversary last month and the company used DHL to ship the item. The item was supposed to arrive at my apartment in Ottawa, Canada on May 19th, but it hadn't even crossed the border into Canada until May 24th. When the tracking page indicated that the parcel had arrived in Canada, the tracking page status said "Arrival at destination country - end of tracking, delivery shortly", however it was never ever delivered. I reached out to Snapfish (the company that I bought the coffee mug from) and they looked into it and they told me that they suspected that DHL lost the package and they sent me another mug. This package was supposed to arrive yesterday (June 15th), but once again, the tracking page just says that it is in Transit (with no location given) and it says "Arrival at destination country - end of tracking, delivery shortly." I have yet to see the package and I can't monitor its progress for some reason. It already sounds like the same thing is going to happen again.

It does say that once it arrives in Canada, it will be delivery by the local postal service (CanadaPost), but the local tracking number provided is a USPS code and the USPS website stopped tracking the moment the parcel left the US.

I reached out to DHL through their support email form for the first package and I never got a reply. No point reaching out to Snapfish again because they will probably see the same thing and just resend the order. I called the local Canadian DHL support line and they couldn't help because it's an e-commerce package and the lady transferred me to another line (1-800-805-9306) and when I go through the options for tracking, it's just an automated voice that says - YOUR PACKAGE WILL ARRIVE. I tried pressing '0' a bunch of times but it would just disconnect me. How the heck can I find out the wearabouts of my package???

I'd really appreciate some help!

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Dhlecs
webtrack.dhlecs.com › support › customer-service
DHL eCommerce Tracking
Track a shipment, view shipment history, shipment details, or contact DHL eCommerce customer service