Hello, we just got our Dyson Ball Animal 2 today. We have tried to vacuum our carpet with the bottom brush for 1 minute and the sound it was making changed, so we turned it off to see if something got stuck. We checked everything, nothing was clogged.
Right now, if we try to use the hose, the vacuum overheats and turns off after a minute or so, then it won't turn on again for some time. The bottom brush works fine, it turns on even if the hose won't and it doesn't overheat. However, while the brush rotates, it doesn't suction. Basically, the bristles sweep the dust in then spits it out.
If you have dealt with this item before, do you know how we can get the vacuum to function even when there is no clogging anywhere? We have tried every solution we've found on Youtube, but nothing is working :( Has anyone else encountered this issue with the Ball 2? Thank you!