Has anyone gone through the warranty process of getting a whole new unit? My vacuum was having all sorts of issues so I made a claim through Dyson and the woman instructed me to send my current vacuum back through UPS and once received they would mail out a new in stock vacuum. How long did this take for you? I am in the US. I mailed my vacuum back last week, and am going slightly crazy not having a vacuum for the time being. I never received an email of any kind reiterating the instructions I was initially given over the phone when filing the claim, no info to track the exchange or claim or anything.

Hello,

The filter is not working on my Dyson so the vacuum won't turn on. The support has been terrible with them telling us there is no stock and no date as to when there will be new stock. I bought a Dyson because I thought the support and warranty would be good. So far no good....

The Vacuum is still under warranty and I've tried contacting Dyson and they keep telling me the vacuum is out of stock but it is in stock on their website.

Has anyone else dealt with this issue? I have no vacuum at the moment I'm in a bit of a bind...

I bought the dyson ball animal pro about 3 years ago and the brush motor just gave up. I checked for costco's reciept history, but it only goes back 2 years. Dyson is refusing to proceed without the reciept. I was able to find a credit card statement, but they rejected that.

What can I do?

UPDATE Jan ‘25: I’ve been asked quite a few times where this landed, so I thought I’d give an update. After two or three more lengthy fights with customer service via chat, I was assured for a final time I’d receive my machine and assumed yet again that would not actually be the case. Probably a week after that, I purchased a new Airwrap (in part because they told me I’d only have 2 months warranty total on the new one—they set it up so a replacement tool just carries out the remainder of the broken one). And shortly thereafter I was flagged by one of my neighbors that they saw FedEx throw a package into the planters by our front door and leave it, and they picked it up for me. Insane behavior, by the way—I lived in an urban setting and honestly can’t believe it wasn’t stolen. I ended up returning the one they sent and keeping the one I purchased so I’d have the full warranty once again (I know that’s a little shady and we’ll see if that one ever bites me haha). So in summation, my advice is to not let up and make clear to Dyson you won’t accept them not holding up their end of the deal.

Hoping someone has some advice here (but also hope very few people have been through the same). My airwrap gave out under warranty mid-October. I called Dyson support, they walked me through troubleshooting steps, video called with me, and determined it was totally broken and put in an exchange order for a new machine. They reassured me repeatedly I'd receive a brand new, not refurbished Airwrap and even let me choose which color. I sent in my Airwrap right away, and was assured if they received mine within the next day or so, I would have the replacement in hand within two weeks.

My broken tool was received at Dyson November 1st. Since then, I've spent hours on the phone with Dyson support, chatting with live chat, and exchanging emails after that two week window came and went, and it's become clear they're trying not to follow through on their promise. I was promised repeatedly by several associates that I'd have a shipping notification no later than 10-14 business days after it was received.

I called support again this weekend asking to escalate to a supervisor since it's still not been shipped 18 business days later and I've been without a tool over a month. The associate kept me on hold about 30 minutes before returning to say they delay is because of a stock out of "parts". I told him that made no sense because I have the exchange email promising a new blue/blush machine which is in stock everywhere, and again asked for the supervisor. He put me on hold again for 30 minutes, came back to say his supervisor was ready to talk to me and he'd transfer me to her, after which I waited on hold *again* for over an HOUR before I finally bailed.

TL;DR - Dyson is the shadiest company ever, after all. They have my old machine, refuse to send a new one despite the promised item being in stock. Has anyone experienced similar, and how was it resolved? Or is there some way to do a chargeback on my card for their refusal to honor the warranty?

I sent my Dyson V11 in for replacement on October 25 and it's now November 23 and I still don't have a vacuum. In your experience, how long does it take Dyson to replace a warrantied vacuum these days? Customer support has been unable to give me an estimate for over a week now. Drives me nuts because when I warrantied the vacuum they said the replacement was in stock and I would receive in ~2 weeks.

Last time I made a claim it only took 1.5 weeks to get the replacement, 4+ weeks seems a long time without a vacuum. We bought a $200 Shark stick vacuum to get us by.

Back in June I reported a warranty issue with my Dyson vacuum. Support confirmed the fault and promised a replacement. Even getting the return label took multiple chats and follow-ups.

I finally shipped the unit back, and postal tracking shows it was delivered to their warehouse weeks ago. Since then, nothing.

• I’ve been promised updates “in 3–4 business days” at least 10 times.

• I was told I’d get the new unit “within 10 business days,” then “12 business days,” then “24–48 hours.” None of it happened.

• Multiple case numbers, multiple agents, contradictory answers — sometimes “exchange created,” other times “out of stock.”

• It’s been nearly three months and I have neither my old vacuum, nor a replacement, nor a refund.

Under EU law, warranty repairs/replacements must be handled within 15–30 days. Dyson keeps stalling with scripted replies, blaming stock issues, and asking for the same details over and over.

Honestly feels like they’re just hoping I’ll give up. Has anyone else had to escalate a Dyson warranty case like this in the EU? How did you resolve it?

TL;DR: Reported a warranty issue in June, had to chase just to get the return label, sent the vacuum back in July, but after three months Dyson still hasn’t sent a replacement or refund — only endless copy-paste delays.

Hi all,

I’m debating buying a new Dyson from FB marketplace. Will I be able to register the product and get the two year warranty? Or do I need the receipt from store.

I'm at the point that I'm ready to cut ties with Dyson. I initially contact Dyson on 11/19 regarding my airwrap that stopped turning on that is under warranty still. I continued to email Dyson a total of 10 separate times over the course of two weeks with no response. I was finally able to get support on the chat line and a warranty exchange was initiated. Yay! I thought it should be smooth sailing from here but it someone becomes worse. I went to send in my Dyson at UPS using the UPS number they provided me. UPS then informs me that the number is not valid and no shipping labels are associated with it. I contacted Dyson again, got a new number, went in again, SAME PROBLEM. I went through this a total of FOUR times before a Dyson provided UPS number worked.

Great. I finally got it shipped and immediately provided Dyson with the tracking number as they requested. My story should be over, right? WRONG. Dyson received my machine on the 18th. I received an email on the 20th stating my replacement order was delayed for an "unknown reason". I contact Dyson, they tell me "don't worry it will be shipping this week" and I provided the tracking number for them again as for some reason they didn't have it?

It is now the 3rd of January. I have contacted Dyson 3 more times and have had to give them the tracking number every time because "they don't have record of it". Last week they stated they escalated my issue and someone would reach out to me in 24 to 48 hours. It's been a full week and it's been crickets. No one ever reached out. By the time my warranty replacement ships (if it ever does) my warranty will be expired. (1/27/24). I requested a 3 month extension on my warranty today since my airwrap still hasn't shipped and it basically is limbo at this point. I was offered 1 month and requested they ask if 3 would be possible as I have been back and forth with Dyson since mid November. The CS rep disconnected immediately.

At this point, I feel disrespected by Dyson. I've spent thousands on their products because they used to have great customer service and a warranty they stood by. Now I feel like I'm a telemarketer trying to reach Dyson about their car's extended warranty.

I purchased a V15 absolute last October, and unfortunately, it started having issues recently with intermittent power (turning off after three seconds of use). I received a replacement battery from Dyson but that didn't work, and so now I have an order placed for a replacement vacuum.

I was told I would be sent a box and shipping label, but that never happened. When I got onto chat today with customer service, they said I have to go to UPS with the order number to get the box and shipping label. I have never experienced this as a customer, nor was I told this two weeks ago.

Is this standard with Dyson? I have never experienced this with other companies, so it just seems weird to me.

I've seen several posts regarding this that have been deleted in this group group some reason. I bought my cordless in 2018 only because it had a 5yr warranty and now they are denying me service stating that it expired in 2020 but they did replace the battery last year which was year 3. They also just sent me my newly created warranty that expired in 2020 that I guess overwrote my correct warranty. This is shady and being this caliber of a company have no right to do this! Has anyone succeeded with getting their full 5yr warranty? And even if it was a mistake they should have still honored it as Inpaid fill price for this only because I was to get tye full 5yr warrant which for me was worth it. Anyone else succeed or have this type of issue? I am really irrate a out this and intend to file a complaint if this isn't resolved by this Friday.

I'm just frustrated, again, dealing with their "customer service". What a misnomer.

My V15 broke, the little roller wheel on the side of the motorbar. Can't really role it on carpet anymore. In addition to this, the particle counter hasn't worked since like the first couple months I owned it.

The first inquiry took hours, including sending pictures and video of the problems. They agreed to an exchange despite being very close to the end of my 2 year warranty. They didn't have my exact model available, so offered a refurbished version of something similar. Great. They said they would send a shipping label and it would be sent within 15 business days.

Well that return shipping label never came, and it required another hour or two with their slow as hell chat to get the return label. They were unable to explain why it was never actually generated. The chat agent was annoyed that I refused to leave the convo until the return label was confirmed in my inbox.

So I send my vacuum away.

It's been over 6 weeks. There's no where to log in to see the status of the exchange nor have i received any updates from Dyson themself.

So again I chat with an agent. They ask for a piece of info, I respond immediately, then it takes them 3-5 minutes for their next question. Eventually the agent says the machine they promised me is no longer available (after talking to his supervisor) so now then can offer me a brand new one of something very close to what i sent in. When I vent my frustration that I had not been told this, or communicated with, I received the most canned, pre-prepared responses trying to evoke some level of empathy that quite frankly just fell flat. It seems that if I had not re-contacted them, nothing would have happened. How criminal.

Now apparently they've put in the request to release my new machine and I should receive confirmation via e-mail in 24-72 hours. I suppose I just have to assume that I won't, and will have to waste another hour or two of my life next week, again, inquiring about the lack of communication for the 3rd time.

I like Dyson products when they work. But this has been such a frustrating process. If they did hold my machine hostage, I don't know what recourse I would have had, as I bought it from a local authorized retailer (think target etc) and it's most certainly not the retailer's fault and I would never attempt to charge them back.

I think their customer service (or lack thereof) is really ruining their reputation and brand. I'll have to think long and hard about buying any other products from them in the future.

After seeing so many comments about bad experiences with Dyson support, I just wanted to make a post so others have hope... lol. The bin that holds the collected dirt/debris had the red rubber seal and gasket break off and I could not put it back together. I contacted Dyson using the online chat box and they are sending me a new Bin under warranty. Of course it's a cheap part ($29 on their website) so they probably didn't have to hassle me, but they simply asked what happened and asked for a picture of the part to confirm what I was talking about.

They didn't ask to see the receipt and a replacement Bin is on the way. The chat took 29 minutes as the worker had to submit an order but I was very satisfied with my experience and the time it took.

I purchased this Dyson V15 Detect on Amazon in August 2024, expecting that buying a new Dyson product through Amazon would give me the same warranty and support as buying directly from Dyson. Unfortunately, that has not been the case.

After about a year of normal use, the vacuum stopped working and I contacted Dyson support. They initially approved a warranty replacement and even created the order. The replacement part was shipped out… and then Dyson mysteriously cancelled the shipment while it was already in transit. UPS returned it straight back to Dyson, and I received no notification that my replacement had been cancelled.

This was the beginning of a very frustrating support experience:

• I contacted Dyson multiple times.

• Every time, I was told they had “escalated” my case.

• They promised I would receive a response within 1–3 business days.

• I waited. Nothing. Contacted them again. Same promise. Still no response.

• Weeks have gone by and Dyson still has not honored the warranty or even explained why the original shipment was cancelled.

My vacuum has now been unusable for over a month, and Dyson has offered no solution despite multiple attempts on my part. I also emailed their support team with the full timeline and documentation — still no reply.

Buyers should be aware:

If you purchase a Dyson product on Amazon, Dyson may refuse to honor the warranty depending on who the third-party seller is — even though the listing looks like it’s connected to the Dyson Store and has Dyson branding all over it. In my case, Dyson support has been unhelpful and unresponsive, and I’m left with an expensive vacuum that doesn’t work.

My advice:

Do not buy Dyson products on Amazon. If you want warranty protection, buy directly from Dyson’s website or from a truly authorized retailer. I regret this purchase and the amount of time wasted trying to get Dyson to honor their own warranty.

I've been in this sub for a while and keep seeing the negative comments on customer support. Well the dreaded time came when my gen 5 Motorhead wheel broke off here in Australia with like 20days of warranty left. Contact Dyson via their app which had a Facebook messenger link and got a replacement via DHL express the next day!

On a side note they either made silent revisions to the motor head by using different color parts or I got a good refurb. Also the new wheels have more play/side to side movement from the screw.

So, a bit before my warranty expires, I called Dyson Canada and they accepted that the head part with soft brush was defective, and as part of the warranty, they said I'll receive one in 3 weeks, as the part was on backorder. (October 2023)

2 weeks later, I received an email that the part is available now.

A month later, I contacted them and I said I haven't received anything.

They said it's on backorder!

I told them about the first communication and the availability email, but they COULDN'T CARE LESS.

I went to a small claims court to sue Dyson. (Principal) The court asked for the address of the recipient of the court invitation.

I contacted Dyson, and they simply won't give me the address in Canada.

Do I need a lawyer?

Please let me know what should I do next.

Thank you

I saved some money buying a refurbished Dyson but am concerned about the warranty being only 6 months rather than the two year warranty when buying new, especially after reading about common issues these vacuums have. In your experience, is it worth paying a little more to get the two year warranty?

UPDATED

Dyson Airwrap: From Frustration to Fantastic Customer Service

I recently had a frustrating experience with my Dyson Airwrap, where the replacement unit failed after only a year. Initially, I was disappointed with Dyson's warranty policy and customer service. However, after sharing my experience in a Google review, I was contacted by Brad from the Dyson Service Center.

Brad went above and beyond to make things right. He listened to my concerns, acknowledged the inconvenience I experienced, and took the initiative to locate a special edition Airwrap (the same as my original purchase) and have it shipped to me from another facility.

This experience completely changed my perspective on Dyson's customer service. Thanks to Brad's dedication and commitment to customer satisfaction, I am now a happy Dyson customer once again. It's reassuring to know that Dyson has employees like Brad who truly care about resolving customer issues and ensuring a positive experience.

ORIGINAL

Beware of Dyson's misleading warranty and frustrating customer service! My special edition Airwrap failed within 9 months (wouldn't turn on, blinking white light, strange noise). They sent a replacement, BUT here's the catch: Dyson only honors the original purchase date for warranty purposes.

Guess what? The replacement had the EXACT SAME issue within a year! They refused to cover it, claiming the warranty doesn't restart with replacements. To make matters worse, they sent the replacement to an old address, forcing me to drive out of my way to retrieve it.

Their customer service was a nightmare – dismissive, unhelpful, and incredibly difficult to communicate with. Their final "solution"? Offer a refurbished unit to replace their faulty replacement. Completely unacceptable, but I reluctantly accepted it after exhausting myself arguing with them.

Dyson's premium prices clearly don't guarantee quality products or decent customer support. Do yourself a favor and consider alternatives like Shark. I've had excellent experiences with their products and customer service. Don't fall for Dyson's deceptive warranty practices – you'll regret it.

Dyson hair dryer started to malfunction at the end of 2023. Chatted with support on Dec 31st 2023, received the exchange# and was told to wait for the box and label to ship my old unit back and dyson would send a replacement. Fast forward to March 12, 2024, I still have no box, and no return label. I've contacted Dyson several times by chat and was given the same standard false "I'll make sure to solve your issue this time" promises. I've tried reaching out via twitter and the same thing, zero results. My "warranty" will expire this month and these crooks will use it as an excuse to tell me to fuck off which they essentially have done already during the 3 months of dragging this on. Now I feel that they did me a favor with their bullshit when reading threads where dyson receives the goods and still gives their clients the finger while high jacking their units instead of warranty support. dyson buyers beware.

UPDATE:

After 4 months I did get a replacement unit. It took about a month after I contacted Dyson CS via Twitter, which I must praise for their help in this matter. Take away from this experience is to not contact Dyson CS via chat as they have proven to be useless liars, located far far away and apparently with zero control or repercussions for their inaction. Whoever is heading chat CS is in the wrong place and should be let go of immediately. Having that department outsourced definitely saves money however they inflict reputational damage. Why waste money on them altogether? Disband this department of liars altogether since they bring zero value while hurting the brand.