It’s automatic and covers your purchase price plus original shipping on eligible purchases* and there’s no extra fee for coverage. Follow these steps to get your refund.

1 month ago - eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

July 24, 2025 - The eBay Money Back Guarantee is eBay’s core buyer protection policy, covering most transactions on the site.

Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller.

April 5, 2023 - eBay has a Money Back Guarantee, which means you can get a refund on an item if something goes wrong.

September 25, 2025 - If a particular store does not ... via PayPal or a credit card. The eBay money-back guarantee covers the cost of the item you purchase and the original shipping....

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

Answer (1 of 5): While eBay sellers can have a No Returns policy, they cannot have a No Refunds policy. At worst (for the seller) eBay will allow the unhappy buyer to keep the unwanted item and force the seller to refund.

The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered.

The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. It covers purchases paid with PayPal and most other electronic payment methods.

Answer (1 of 8): This varies on a case by case basis. If you ever do get a dispute with a customer regarding any damages, failed deliveries, etc. Do your own due diligence and be sure to keep ALL conversations with the buyer within the Ebay messages platform (and keep it professional.

October 31, 2025 - Dear Ina, What's up with the interplay among an INAD, eBay's Money Back Guarantee, and eBay's Authenticity Guarantee as ...

We want you to shop with confidence. With eBay Money Back Guarantee, you're covered if your item doesn't arrive, is faulty or damaged, or doesn't match the listing.

If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for eBay Money Back Guarantee.

Contact the buyer within 3 business days of the case being opened and try your best to work it out. Visit the Resolution Center to view and respond to your cases. Learn more · The buyer could escalate the case and without your response, a decision could be made by eBay Customer Support in ...

Answer: When you shop on eBay or anywhere else, you must explain why you believe you are due a refund. If the product is not what you expected, your best option is to contact the seller and work with them.

Yes, the seller's action—listing a new Microsoft Surface Pro 6 but delivering only a power supply—breaches eBay's policy on providing complete and accurate listing information, as well as compromising marketplace integrity. eBay's Money Back Guarantee explicitly covers "not as described" items, so closing the dispute against you despite proof suggests inconsistent enforcement.

April 13, 2017 - Returns are an important part of selling, whether the seller mentions it in his listing or not, eBay’s, money back guarantee ensures that any buyer can return his item if it does not match the description.