I had an issue with them in the past and it worked when I emailed [email protected] . Hope this helps Answer from Deleted User on reddit.com
Yelp
yelp.com › brands › fashion nova
Fashion Nova Reviews | Read Customer Service Reviews of fashionnova.com
Great energy, customer service and very very friendly! She was kind enough to go find something I couldn't find and really wanted ... Arbrianna S. ... terrible experience. I order my package 21OCT and it was supposed to be delivered yesterday and I still don't have it. I ordered (order number 169494352 ) halloween outfits for my birthday which is on halloween. now halloween is tomorrow and I have nothing to wear. on fashion nova
Trustpilot
trustpilot.com › home › shopping & fashion › clothing & underwear › clothing store › fashion nova reviews
Fashion Nova Reviews | Read Customer Service Reviews of www.fashionnova.com
4 days ago - Great experience..I do have a question i try to use Nova Cash w order over 100+it would not allow because of promo deal...if so I understand! But it's always a promo deal so when can I use my cash bef... See more ... It was very easy to order. I paid for 2-day express delivery so I hope I will get my items in time for my birthday. The only thing I do not like is that you only have email as customer service. You sh... See more ... Always a good experience ordering from fashion nova.
Address 90058, Vernon, US
Videos
Reddit
reddit.com › r/advice › how do i speak to fashion nova customer service without order number?
r/Advice on Reddit: How do I speak to fashion nova customer service without order number?
May 11, 2024 -
Hi,
Fashion nova charged my card but the website said that my card was declined and that I will not be receiving my order even though they took my money. I didn’t receive a confirmation email.
There is no customer service number to call and I can’t contact support on the website without an order number.
Please help! How do I get in touch with them? This was an express shipping order and I need the clothes by Tuesday!
Better Business Bureau
bbb.org › us › ca › beverly-hills › profile › online-retailer › fashion-nova-1216-268518 › complaints
Fashion Nova | BBB Complaints | Better Business Bureau
Also to note, you guys have no customer service available. I emailed multiple times, sent messages on help center multiple times, called the number, and on ******* too. No real helpful response at all. It kept repeating I understand youre thrilled to receive the package Which is so ridiculous. Didnt know Fashion Nova was a sketchy company that scams customers.
Reviews.io
reviews.io › company-reviews › store › www-fashionnova-com
Fashionnova Reviews - Read 2,883 Genuine Customer Reviews | www.fashionnova.com
Fashionnova
"I prefer clothes February 14 and still haven’t received my clothes and fashion nova customer service is no help at all horrible service. And they use a worse delivery service which is LSO who is LSO and why don’t they have a number to call why don’t they have a way for you to ... AVOID At all costs. Never got my stuff. No refund. Avoided all.contact
Better Business Bureau
bbb.org › us › ca › beverly-hills › profile › online-retailer › fashion-nova-1216-268518 › customer-reviews
Fashion Nova | BBB Reviews | Better Business Bureau
I am extremely dissatisfied with Fashion Novas handling of my recent order and overall customer service experience.I was notified by email that part of my order was refunded, which significantly changed my interest in proceeding with the purchase.
Sitejabber
sitejabber.com › clothing & fashion › clothing › women's clothing › fashion nova
Fashion Nova Reviews - Read 14,431 Customer Reviews of Fashion Nova | Sitejabber
3 weeks ago - I'll start by saying that I've made more than 75 purchases from Fashion Nova since 2018, and I have proof to back that up. Recently, I placed an order worth $440, which I never received. I contacted their customer service, and Fashion Nova told me that it wasn't their problem and that they aren't responsible for a missing package.
Fashion Nova
fashionnova.com › pages › reviews
Reviews - Fashion Nova
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Affordable fashion online!
PissedConsumer
fashion-nova.pissedconsumer.com › review.html
28.8K Fashion Nova Reviews | fashionnova.com @ PissedConsumer
Fashion Nova has 28836 reviews (average rating 1.9). Consumers say: Resolved: Shipping delays not respected and unable to reach out to customer service, Order never delivered paid extra for next day is been almost 2 weeks
Call (323) 888-1071
Address 2801 E. 46th St., 90058, Vernon,
Fashion Nova
fashionnova.com › pages › help-center
FashionNova Help Center
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Affordable fashion online!
Better Business Bureau
bbb.org › us › ca › beverly-hills › profile › online-retailer › fashion-nova-1216-268518
Fashion Nova | BBB Business Profile | Better Business Bureau
"I have contacted *** and they said they have not received the order. What is going on ?" ... Read full review · "Fashion nova sent my items to the wrong address and I can't change or cancel the order."
Fashion Nova
fashion-nova.pissedconsumer.com › customer-service.html
Fashion Nova Customer Service Phone Number (323) 888-1071, Email, Help Center
5% of the consumers who called the company’s customer support stated that their issues were resolved. Most customers feel very unsatisfied after talking to customer service representatives.
Thingtesting
thingtesting.com › home › categories › women’s clothing › brands in women’s clothing › fashion nova › fashion nova reviews and discussion
Fashion Nova Reviews 2025 - Read Before You Buy | Thingtesting
No customer service number and a automated email response. There's no live person to assist you with anything..... I placed a order with them and they sent me a tracking number that showed no movement for at least a week.
Yelp
yelp.com › shopping › fashion › women's clothing
FASHION NOVA - Updated October 2025 - 178 Photos & 694 Reviews - 201 E Magnolia Blvd, Burbank, California - Women's Clothing - Phone Number - Yelp
June 3, 2025 - FASHION NOVA, 201 E Magnolia Blvd, Burbank, CA 91502, 178 Photos, (818) 238-0022, Mon - 11:00 am - 8:00 pm, Tue - 11:00 am - 8:00 pm, Wed - 11:00 am - 8:00 pm, Thu - 11:00 am - 8:00 pm, Fri - 11:00 am - 8:00 pm, Sat - 11:00 am - 9:00 pm, Sun ...
Reddit
reddit.com › r/fashionnova › just had my first and last experience with fashion nova. anyone else never get their order??
r/Fashionnova on Reddit: Just had my first and last experience with Fashion Nova. Anyone else never get their order??
June 6, 2022 -
So I wanted this stunning yellow gown that I found on Fashion Nova and placed my first order with the company. The item was supposed to be delivered on July 6th. I was home all day and nothing ever came. Then I noticed the item was marked as delivered. Their website told me to wait up to three days to make sure it wasn’t an issue with the delivery carrier. After waiting more than three days I reached out. They asked me to make sure the carrier posted a photo of the item in the delivery location on the tracking website. There was no photo. I then only received automated messages telling me I needed to wait three days after delivery to reach out (by this time it was almost 5 days). A week later I finally got a response after emailing customer service twice. They told me I had ten days to make a complaint from the supposed delivery (which I had, twice) and then that because the carrier claims they delivered the package, they won’t refund me or anything. And now I’m trying to get in contact with the carrier and it’s been about four days of trying and I cannot get anyone to respond to me.
Does Fashion Nova always run its customer service like this? Or did I just happen upon a truly rare, but unfortunate experience? I’ve honestly never had a brand who requires their carrier to photograph proof of delivery then deny me a refund/replacement when the tracking can’t prove delivery…
Top answer 1 of 48
6
The last time I ordered I never received my package and never could get a hold of a live person. I eventually just disputed the charge with my bank and have never ordered again.
2 of 48
5
Their CS downright is abusive. I ended my relationship with them after filling my cart and punching in a code for BOGO half on jeans and hitting next... waiting to see my review of cart before hitting Submit. Surprise! Jokes on you... no Review Order screen. Literally. The first online company I ever purchased from with no Review Order safeguard. I began using their CS to fix the mistake. Nothing. No person. Just an endless runaround of Need More Help? Click Topic! Bullshit. Eventually I got my order and returned everything except a few decent items. They received my return but didn't process it. For 5 weeks it sat there at their site. Got the State of California involved and got a written response by FN to me and the State.. Miraculously they found my return but I found a huge discrepancy in the dates which they incorrectly reported to California officials. i wrote California authorities correcting their mistake and asked for an investigation but not sure if it went further. I kept making orders and returns until my gift card returns were finally used up because they do NOT refund you. Every return cost about 20 extra dollars of shipping but I was not leaving my money on the table. The USPS can have the money but I'm not about to let FN keep my refund. (I posted here about my experiences for what that's worth.) So OP they do suck. They will leave you hanging and force you to take action hoping that you'll give up and take your money. It's not that their items are terrible. I liked a lot of them as far as looks at Walmart quality materials and craftsmanship even though their designs and fabrics are way cuter than Walmart clothes but they run very very long on the arm length and inseam, painfully so. Ridiculously long. Had to get 2 pants and 1 jacket altered. I'm going to suggest you screenshot and label each your orders and your shipping info and their response. Put it in Google docs and make sure you have a shareable link.Go to California Attorney General's website and fill out the complaint form if you would like help but only if you have tried everything to work directly with FN first and still can't get it resolved. I thought either they'll go out of business because of their slimy tactics or learn and get better, even, but I'm not sure I can ever place another order, I learned my lesson.
Trustpilot
trustpilot.com › home › shopping & fashion › clothing & underwear › women's clothing store › fasionnova reviews
Fasionnova Reviews | Read Customer Service Reviews of fasionnova.com
June 15, 2025 - The customer service was absolutely dreadful and that was when they finally decided to respond to requests. They refused to accept I had returned my items- even though I had tracking confirmation it had been delivered for at least a few weeks.
Quora
quora.com › Is-Fashion-Nova-legit
Is Fashion Nova legit? - Quora
Answer (1 of 5): Is Design Nova genuine? Unfortunately Disheartened!!! I requested most likely around 500 things from Design Nova and presumably around 5 of them or either harmed or not got. Design Nova would not address my cases since they expressed that it was an excessive number of cases one...
JustAnswer
justanswer.com › computer › k7eqh-order-dress-fashion-nova-trying-return.html
Fashion Nova Return & Exchange FAQs | Expert Customer Support
I had no idea this service existed! I needed an appraisal for a mid-century vase. I had my answer within 5-10 minutes! Not only did I get the appraisal amount, but the appraiser included information about the artist and the piece. Thank you, LadyTanya, for responding so quickly! ... Multi-Step Expert Quality Process, including license verification and peer reviews.
Worthepenny
fashionnova.worthepenny.com
Check Fashion Nova Ratings & Customer Reviews
Customer feedback on Fashion Nova is mixed: Fashion Nova reviewers highlight positive aspects like trendy styles, affordable prices, frequent sales and promotions, wide size range, which strongly appeal to young women seeking fashionable and budget-friendly clothing. However, Fashion Nova is often criticized for its inconsistent sizing, quality issues, slow shipping times and customer service ...