I use FedEx very often for print orders for my job. Today, I placed a print order around 10am and never received a confirmation email. I thought it must have been a fluke, and re-placed the same order this afternoon and still didn't get a confirmation email.

I just spam, junk, etc - no where to be found. I called in to see if my orders went into production, and it turns out the store did receive both of my orders - but they have no idea why a confirmation email never went out.

Anyone have any idea of this is an issue on my end, or the FedEx side? Customer service basically told me they can't send out any receipts or confirmation emails because it is all automated...

I'm working on a project that I'm presenting through a 36 in x 48 in poster that I'll probably print as Matte. I'm presenting it the morning of 2/10. Because of some delays, I expect to finish it tomorrow evening, and I will probably place my order then. How long does FedEx usually take for printing this kind of poster? Sorry if this is the wrong flair, I'm new to this sub.

Simply email your document to [email protected] and then print at FedEx with confirmation code. How long do they save my files? Are my files safe on their server?

Edit :

The file is available to print immediately and will be accessible to print at any FedEx Office location for 10 days in case you need to print it again later. With the 7-digit retrieval code, you can print the file quickly and easily at any FedEx Office location.

Yesterday I had to print out and ship a 319-page legal document to Wisconsin from Southern California (along with a flash drive containing some images). The recipient, an insurance company, needed to receive it by today 5/10/17 or else the SOL on a claims case would run out. So yesterday I arrived at FedEx location 467 N Azusa Ave, in West Covina, at 12:30pm. I also had my 5 year old son with me. The document was saved on my dropbox account. I planned on using the self-service computer to print to the blank and white computer, but the computer was taking forever to generate the preview of the document. And when it finally did, after about 10 minutes, it printed out the document only to about 25% scale on the paper so it was useless. I went to the customer service desk and asked for help. They told me that I needed to use Internet Explorer browser because Firefox acted funny. So I switched browsers, waited another 10 minutes for the computer to generate a preview (it wouldnt let me just print) and then sent the job to the printer which began printing correctly...although very very slow. It was printing one page every 10-15 seconds...and, again, this was a 319-page document. I stood by that printer as it printed a page at a time for about twenty minutes. There were two other people behind me awkwardly standing by the printer to wait for their jobs to print out after mine. It was super embarrassing and I didnt want to make them wait any longer. So after about 20-25 minutes and only 105 pages of the 319 page document, I hit cancel on the job and went to try to print the rest of the job on one of the big 'print and go' self-service computer. It said it would print jobs from your dropbox account, so I entered my dropbox account, found the document, sent to print pages 106-319. Again, it took FOREVER to generate a preview and when it finally did and I okayed it, the machine wouldnt print. I tried again. Waited AGAIN. It didnt print. It was by now about 2pm. I had been at this location for an hour and a half with a very cranky 5-year old and I needed to get this document out. I went to the customer service desk again and let them know what was going on. "Oh, Dropbox files dont print on those printers." Well, fuck me. She told me send the document to [email protected], I would be sent a retrieval code, then I code enter that code on the printer and print my job. I did that. Got the code, typed it into the computer, waited another 10 minutes for it to generate a preview, okayed it, sent to print. Nothing. Did it again. Nothing. I AGAIN went to them. I was about ready to explode. I said "Can you PLEASE help me. I need to print this document out...its large 319 pages..none of these printers work. Please help me." She told me the printers are acting funny, she unplugged it, replugged it, turned it back on, told me to wait a couple of minutes and try again, and then walked away. I tried again. And then again. Nothing. My son came to me and said he had to pee. It was now about 3 (I remember looking at the clock as my son came up to me) and I needed to get this document printed and sent standard overnight to this insurance company or else I would likely be fired. I told him he had to wait and he went and sat down. They had no bathrooms. I went to the customer service desk AGAIN and told them, "Look, ive been here since 12:30 trying to print this document. Ive used ALL those printers...nothing is working. I need to get this printed and shipped standard overnight to arrive in Wisconsin tomorrow." A girl named Joyce told me that I could send to her email for full service and come back in two hours and they MIGHT be done with the print job. "Thats not gonna work...I need this done now. Again, ive been here since 12:30." She said, "Okay, lets go take care of this...ill have my co-worker take care of this for you." She also told me I would be credited back all the time I spent on the computers and all the print jobs. We went to the full service desk where she asked a customer service rep named Kyle to print and ship this document for me. This is how the next couple of minutes went while I stood and watched:

Joyce: "Please print and ship, standard overnight...she just emailed us the document."

Kyle: "I dont know how, Im dumb, I cant do that."

Joyce: "Hehehe, yes you do. Stop, help her out."

Kyle: "But I dont know how, im dumb."

Joyce: "Hehehe."

He finally decided to help me out and went to the computer where he located my file, had me sign a paper to review that was it, asked me what type of paper, etc. and then walked away. I watched him go to the shipping desk and start helping other customers. I figured he was just waiting for it to print out and I stood there for about ten minutes just watching him and Joyce and a manager named Michael help out other customers. Finally, after about ten minutes Joyce looked over to me and said, "Oh your done." Um, what? I havent paid...and he never took down the address I need it shipped to. She looked confused and said, "Oh, okay fill this paper out with shipment information, and go wait in the shipment line and Kyle will take care of you." I look over to the shipment line and see there is about 5-6 people already waiting ahead of me. This is about the time I should have lost my shit, but I am very very non-confrontational and just wanted to leave and get my kid home. So I filled out the paper and went to stand in line. 15 minutes go by and I am finally at the shipment desk with Kyle where he proceeds to take another 15 minutes to get my order printed and shipped out because he is walking around behind the service area at a glacial speed talking to his co-workers about what drink he should order from Starbucks. When he is finally done ringing me up for the shipment, he tells me that I need to talk to his other co-worker about the paper charge. I ask him about the credit and he throws his hands up and says "I dont know anything- you have to ask him." I say okay, go to the other co-worker and while he is ringing up my paper, I look at my BofA phone app and see a $285 charge from FedEx. I tell the coworker about that and he looks at me and says, "Can I see your card?" I give him my card, he swipes, prints out a receipt, looks it over and says, "Okay im gonna go ask my manager...you can go wait at the full service desk." I go to the full service desk and wait five minutes. It is now nearing 4pm. The manager comes out of the back room in a huff says, "Hiiiiiii..." in a very sarcastic tone and before I can even reply back goes, "Where's my paper?" pointing to the receipt. "Okay, let me tell you what happened-" I say and he cuts me off and goes, "No, I know what happened. But your trying to get a refund and I need to know where my paper is...because I cant just hand you money with no paper." His tone is very loud and aggressive and his demeanor startled me. I said, "Joyce told me I would have everything credited...I was at those printers and none of them worked." He said, "Let me call her...." and walked away and while he walked away he was muttering "because this is more than a ream of paper...." After five minutes he came back to the desk and said, "Okay she told me she cancelled all the jobs...so this will be credited...my assistant manager will help you out" and walked away. No smile, no apology, nothing. I got the $285 credited back and walked out of there at 4:10pm with a 5-year old that had peed his pants. I got home and thought about it....that was the worst experience ever and I wanted to forget about it...but I couldnt. I was so appalled at what I had been through. So I emailed FedEx Customer support a detailed account. Within 24 hours (this morning) I had a very nice email from Buzz, a customer service rep, that said he was very very sorry for what happened and would have the district manager give me a call as soon as possible. He said if I had any questions, to call FedEx customer service line. At about 10am, I got a call from a local number and answered it, thinking it was the district manager. It wasnt. It was Michael, the Center Manager that I had dealt with the day before. He was very very abrasive and demeaning, asking in a very sarcastic tone "I thought this was resolved...we refunded you. What ELSE can I do for you?" He said that his manager had sent him the email I wrote to FedEx and that he was very surprised to read what happened to me because I didnt tell him that yesterday and I said, "Because you didnt let me" and he said "Well, because I had the receipt in front of me...I could see what happened." I told him it went beyond that....that the customer service was indifferent and rude and I told him everything I experienced, including my kid peeing on himself because we had been there for more than 3 hours. He said, "It sounds like you just had a bad day, you know..and that could have happened anywhere, it wasnt about FedEx, or me, or Kyle, or Joyce...it sounded like you just had a bad day." I then hung up and called FedEx customer service and told the rep I spoke to, a very nice lady, about the conversation I had just had with Michael. She looked up my case number and was appalled that Michael had called me, saying that the district manager was the one who was supposed to call me. While I was on the phone with her, Michael called back twice, but I did not answer. The customer service rep told me that she was going to have Buzz, the customer service rep who initially emailed me, call me back which he did. I told him about the conversation I just had with Michael and he was pretty astonished that he had called me as well. He told me that he sent the complaint to the district manager and SHE was supposed to call me and he has no idea why Michael got that email. He told me he would have the district manager call me, a girl named Shantelle. About an hour later, Shantelle called me. She started the convo with "How can I help you?" Um.....you can tell me why you had Michael call me. I told her it was pretty inappropriate and that I felt he was trying to intimidate me and was blaming the situation on me telling me I was probably was just having a bad day. I also pointed out to her that he never once apologized to me about my bad experience. All I got from her is 'Uh huh, uh huh...okay, im very sorry." She asked me if the $285 was refunded and I said it was but still didnt feel satisfied. She said, "Okay, well I will talk to Michael. And I hope you have a better day haha." And that was it.

I still feel like this situation has not been resolved. I was there for 3 1/2 hours, received horrible customer service, filed a compliant, and then was called by the person I filed a complaint on who tried to blame the situation on me. When I asked to speak to his manager, I feel like she was dismissive of the situation and just wanted to get off the phone. The two customer service reps I spoke to on the phone (Buzz and the lady) were completely appalled and told me I needed to escalate it, but I just talked to the fucking district manager and she said she would 'speak' to this guy and then cracked a joke about me having a better day hehe.

Worse experience ever. EVER.