Hi, I had a WH-1000XM4 but returned it since it could not connect to my Samsung TV. Given this, how likely will I have the same issue if buying the WF-1000XM4?

Hey there,

so yesterday I was shocked that I wasn't able to connect my XM4 headphone to my Samsung TV anymore. I searched the internet for a solution and found out, that I am not the only one facing the same issue:

https://us.community.samsung.com/t5/QLED-and-The-Frame/Samsung-TV-Q70A-Bluetooth-pairing-crash-with-sony-headset-wh/td-p/2459888

Factory reset of both devices didn't work and changing settings on the Sony mobile app had no effect. My Sony app setting is priorizing a stable connection instead of sound quality, but that didn't help. There was nothing I could do to make my XM4 working on my Samsung TV.

So I tried something that noone would probably normally to. I paired my old EP650 bluetooth headphone with my TV and while being connected to it I connected my XM4 to my TV, accepting the notification message that popped up, that says the bluetooth device is going to change. After this direct switch from my old headphones to the XM4 the problem was gone.

Shutdown my XM4 reconnected again > no crash while pairing Shutdown my TV and reconnected my XM4 > no crash while pairing

I hope this solution will work for other people too.

EDIT:

Here is a better solution OkSam pointed out here in the comments (disable hfp support for bluetooth):

1. Download Samsung remote app from your app store

2. connect your smartphone and tv into the same wlan

3. enter mute 1 + 1 + 9 to enter the service menu

4. enter 1+2+3+4 to get into the submenu

5. FMS > MRT Option > set com.samsung/featureconf/bluetooth.hfp_support to false

6. Enjoy