I had an extremely easy time doing an on-line trade-in on the costco site. Costco sent me directly to ATT to fulfill the order in my account, on an att site with a small costco logo on top right of screen. all the promos and trade-in values were clearly noted on my check-out and shipping is scheduled soon. after researching Apple , Best Buy (free Apple Care+), ATT, it seemed like Costco had the best deal. In addition to the $1000 trade-in deal, I received a waived activation, $100 costco card and $50 in additional bill credits. Gosh, I hope it's true and ATT doesn't put me thru the billing ringer!