J.Crew
jcrew.com › help › returns-exchanges
Returns & Exchanges | J.Crew
Online and Phone Orders J.Crew Factory accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.
J.Crew Always
jcrew.thredup.com › home › returns
Returns - J.Crew Always
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J.Crew
jcrew.com › help › customer-service
Customer Service | J.Crew
Order Status · Contact Us · Find a Store · J.Crew Credit Card · J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations ·
Do you allow returns in J.Crew stores?
We only accept online returns for J.Crew Always items at this time. Please visit our Returns page to process your return.
jcrew.thredup.com
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FAQs - J.Crew Always
Can I change the shipping address on my order?
Please reach out to [email protected] to see if an update to your shipping address is possible—make sure to include your order number and new address. Once an order has been processed, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address.
jcrew.thredup.com
jcrew.thredup.com › home › faqs
FAQs - J.Crew Always
How long will it take to ship my order?
It takes approximately 1-2 business days to process your order. Once shipped, you should receive it in 3-8 business days. · Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases.
jcrew.thredup.com
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FAQs - J.Crew Always
Orderly
joinorderly.com › returns › jcrew
J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly
Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included. Online and phone purchases can also be returned in store.
Reddit
reddit.com › r/frugalmalefashion › j.crew return policy changed from 60 days to 30 days
r/frugalmalefashion on Reddit: J.Crew return policy changed from 60 days to 30 days
April 24, 2019 -
I don’t think I’ve seen anyone mention this yet...
J.Crew changed their return policy from 60 days to 30 days on April 5. Anything that shipped before then will still have the 60 day return window, but anything after that is down to 30 days.
I don’t think they sent out an email or anything that mentioned the change; I just happened to notice it on a recent order packing slip/receipt and asked CS about it.
Caveat emptor!
Top answer 1 of 5
164
In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns.
2 of 5
19
Having worked at JCrew, wasn't the return policy always 30 days (except holidays which are 45(?) Days and also longer if you were belligerent about it)
J.Crew
jcrew.com › ca › help › order-status
Order Status | J.Crew
About J. Crew ... Want to check the status of your order?
J.Crew Always
jcrew.thredup.com › home › faqs
FAQs - J.Crew Always
We only accept online returns for J.Crew Always items at this time.
J.Crew
factory.jcrew.com › ca › help › returns-exchanges
Returns & Exchanges | J.Crew Factory
Online and Phone Orders J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.
J.Crew
jcrew.com › ca › help › international-orders
Jcrew
Order Status · Contact Us · Find a Store · J.Crew Credit Card · J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations ·
YouLookFab
youlookfab.com › welookfab › topic › return-woes-with-j-crew
Return woes with J. Crew - YouLookFab Forum
I did receive a J Crew sweater once that smelled of cigarette smoke when I took it out of the plastic package. I phoned the customer service line and, after receiving a profuse apology, was told to ship it back for a replacement. J Crew covered the shipping costs for both the return and the re-shipping, plus they enclosed a gift card for the "inconvenience".
JustAnswer
justanswer.com › software › q1uvx-want-return-two-duplicate-purchases-bought.html
How to Return Duplicate Online Purchases? | J. Crew FAQ
To return duplicate J Crew items, first locate your order confirmation emails or account order history. Use the provided return label or request one via J Crew’s online chat support. Pack the items securely with original tags and receipts. Drop off at the designated carrier or schedule a pickup if available.
Reddit
reddit.com › r/jcrew › beyond angered by the return policy
r/jcrew on Reddit: Beyond angered by the return policy
July 9, 2025 -
I placed an order on 5/23 and paid for expedited shipping, which went out 5/24. I received my order on 5/28.
I returned some items from the order and dropped off the shipment on 6/17, well within the 30 day window. I paid $7.95 for the return label.
Today, I received an email that my refund is in the form of a gift card because it was not received or processed within the 30 day time period. Are you kidding me?
Apparently the 30 day window starts when the items ship (not received) AS WELL AS the time it takes THEM to receive and process the return, which took 3 f*cking weeks. Are you kidding me?
So considering I received my package on 5/28, by this logic I would have had to return my package 5/26, 2 days before I even received it. This is a straight up SCAM. I'm livid.
Is this new? Because I've bought and returned from JCrew many times and this was never an issue. Wondering if anyone can comment on this. I'm shocked to not see any other mentions.
Top answer 1 of 5
29
Have you explained it to customer service exactly like this but more calmly?
2 of 5
15
They’ve burned me on this a few times too. One of their reps told me to allow 1-week for delivery to me and expect up to 3-weeks for the return to be received by JCrew. I guess I should just have the packages delivered to the Post Office so I can try them on there and make my return before leaving the facility.
DoNotPay
donotpay.com › learn › j-crew-return-policy
The J.Crew Return Policy Made Simple
The rules are the same for returns in store and by mail. Once approved, the amount will be available on your J.Crew Gift Card. You can return items ordered online to any J.Crew retail shop in the destination country.
Returnpolicyvault
returnpolicyvault.com › home › j.crew return policy 2025: essential info for smooth exchanges
J.Crew Return Policy 2025: Essential Info For Smooth Exchanges - The Return Policy Vault
4 weeks ago - Yes, online orders can be returned to any J.Crew store in the U.S.
CLOSO
closo.co › home
J Crew Return Policy: What the Real “J Crew Return Policy” Looks Like
November 25, 2025 - This is one of the most misunderstood parts of the J crew return policy. J.Crew Factory online orders are not accepted at main J.Crew stores.
Yo! Free Samples
yofreesamples.com › home › j.crew return policy guide
J.Crew Return Policy Guide
August 19, 2024 - Take the returnable item to a J.Crew factory store or return it online by following the online return process. Start your online J.Crew Factory item return process here. In addition, you can view your J.Crew Factory Orders here.
J.Crew
jcrew.com › m › BY734
J.Crew: Clothes, Shoes & Accessories For Women, Men & Kids
November 18, 2024 - U.S. Return Policy and Exchange PolicyJ.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.
J.Crew
factory.jcrew.com › ca › help › international-orders
International | J.Crew Factory
International Orders & Returns · J.Crew Credit Card · Gift Cards · Teacher & Student Discount · Afterpay · Route · Size Charts · Contact Us · About J.Crew Factory · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·
The Budget Fashionista
thebudgetfashionista.com › home › shopping › how to return items to j.crew
J Crew Return Policy — How to Return Items to J.Crew by Budget Fashionista
March 21, 2010 - Online and in-store Factory purchases must be returned within 30 days in unworn and unwashed condition. For international orders, J.Crew accepts returns within 30 days of purchase.
J.Crew
jcrew.com › company › store-services
Careers | J.Crew
From fundraisers for charitable organizations to corporate shopping parties to styling workshops for students, there’s always something going on in stores. Contact your nearest J.Crew to learn more about hosting your own event, and what’s coming up in your neighborhood. ... Just give us your email, and we’ll help you return any in-store or online purchase for a refund or exchange.