I have a question that the online support said I need to talk to the store but they don't have anyway to contact the store, but I live an hour away from the nearest Micro Center so just popping in to ask isn't ideal.

Why would a store as big as Micro Center not have a phone. I wasted more of support's time than a 2 minute phone call would have taken.

Who thought it was a good idea to remove the Tustin store number. I've driven to the store 3 times only to get told "oh we sold that, yes it says in stock online and I know we say all online stock is accurate but I dunno what to tell you" i can't even call to get a damn confirmation that something is in stock

So if anyone has the instore Tustin number that'd be great

My dad used to work at MicroCenter in Cambridge, for almost two decades, and was one of the few guys to have actually retired from MicroCenter. He passed yesterday afternoon.

I'm trying to reach someone at the store, just in case some of his former co-workers would want to know. I'm not sure how many people there would know him due to turnover, but I know Arsen (the manager of that store) would.

I'm down in Texas so I can't just drive by.

I'm more curious than anything, why does Microcenter want you to enter your phone number at checkout? What do they use it for that they can't use the other information they have on file? As soon as I put my card in they have my address and email, and I'm pretty sure they have my phone number somewhere already. So why do they want me to enter it at checkout?

It's even weirder that some cashiers will fight you for it. Most will just let you hit cancel and move on, but there's been a few times where they've stopped the entire transaction until I either enter it in or threaten to leave.

What's the deal? Is there really any benefit to customers, or is it a signup for something? No one in the store has been able to give me a good answer.

I have something on reserve at the Marietta store (also at St Louis Park) and I'm hoping to call the store to have it shipped to me but there are no phone numbers to be found. Can anyone help?

Chat does not work. There is no phone number listed on the entire internet that I can find....I swear I used to at least be able to call the corporate office back before 2020. I tried to email them and the website glitched out.....I just want to order a UniFi Dream Router and not pay $100 extra on Amazon.

I recently bought a PC and Build in person at microcenter Brooklyn and was told it would likely be ready same day for pickup. I never heard back from the store. That's fine, it wasnt a rush, however it has now been days and still no word so I thought I would check on the order status.

• No store phone number

• Contact your store on their website keeps erroring out

• Contact your store email keeps erroring out

• The live chat on the website does not work

• There is no where to enter the order reference to check (unless I have missed it)

It is absolutely insane that the store is apparently uncontactable. I am open to the idea that I am a dumbass and have simply missed something (please let me know if that is the case), but otherwise - what the fuck? How can any modern business, especially a tech company, be this bad at customer support?

Whats extra funny is - when I bought the PC I was offered a warranty (which I didn't take) that was upsold on the basis of "Yes, the parts come with manufacturer warranties but it would be easy to go through us" - lol.

EDIT/Update: Thanks to a Hero in the comments I got through to a global number that was able to reach out to the store and my PC is ready for pickup. I asked them about the situation specifically the lack of phone numbers/unclickable chat options/and erroring email forms - they stated that because the in store personel work on commission there were issues with employees getting stuck on the phone instead of being able to help those in front of them. Because of this the contact options had been "taken down" and this global number had been made . . . though aparently not listed anywhere.

Honnestly, protecting your employee's from endless calls so they can earn their commissions by making a global support number would be great except - simply disabling the contact stuff on your website and not listing that global number... is pretty fucking embarassing as far as customer service goes.

Can't find a single phone number listed anywhere online for any Micro Center location. I'm not imagining this, right? What gives?

So much negativity gets spread on the internet. Wanted to take a moment to give props to Micro Center. I found a refurb Gigabyte AMD Radeon RX 7600 for $200 on their site. Perfect for my budget build. Ordered it last night for in-store pickup as soon as I saw it. I see a missed call from them this morning. I figured they were going to tell me they couldn't find the item. I call them back and get patched through to the person who contacted me from the store very quickly. Sure enough, he tells me they don't have it. I say, it's okay, just cancel the order.

"Do you not want a new one for the same price?"

Because of store error in their stock, I now have a new $300 card waiting for me at the store for the $200 price.

Just a rare instance these days of calling customer service, getting through to someone very quickly, and them volunteering to make good on an error on their part without even asking. I almost feel bad, but I have been a loyal customer and will continue to be.

I cannot even find the phone number on Google or their website. Have things become that bad, that little old Gladys can't even call to see about about a service request to fix her "slow computer"? Wow.

I was looking to buy the AOC AG276QZD2 monitor, but by the time I found it it was out of stock everywhere except the Overland Park Microcenter around 4 hours away, which had exactly one available. I ordered it online, it said it was ready for pickup, and I drove there. This lady tells me that they actually don't have that monitor, and she tried offering me one like $200 cheaper, and I obviously declined. I accepted my loss as it could've been a mistake on the website. Today though, it says there's one of the same monitor back in stock, did that lady lie to me?

Can anyone help me with finding the phone number for Micro Center in Charlotte NC? The phone number online is for Ohio or somewhere like that...

Microcenter never sent my credit card but keeps emailing me offers. None of the stores have a phone number listed. Does anybody have some sort of email that I can use to actually get through to somebody?

I live about 1.5-2 hours away from both the Indianapolis and Sharonsville (Cincinnati) Microcenter and have been going to the Sharonsville one for most computer needs since about 2012 and the Indy once since it opened last year. My experience at both have always been good. But this week they took it beyond that.

The last few weeks I have been in the process of migrating both my home server and Desktop off the 13900K based machines they were to AMD. One of them is extremely unstable and I am writing off. The other is rock solid but I have lost faith in it.

So a couple weeks ago I went to the Indy store because they had the 7950X3D on sale for about the same price as a 7800X3D. They also had an Open Box MSI Carbon for about half price. So I went up there talked to one of the guys, grabbed my parts along with a bunch of other stuff and went home happy.

Fast forward to this last Thursday. I was out in Cincinnati for something else and stopped into that store to grab a G4 Pro Doorbell since I have been meaning to pick one up. I talk to the PC guys about replacing my other system that is stable and they mention the bundles they had and asked me to look at them. I was taken by surprise by this. Because I didn't know MS had changed their bundle system. It used to be that you got a discount based on the number of components you got. MB/Processor gets you X dollars off. Ram usually got you a bit more, etc. I didn't know they had changed to set bundles. And of course they had one with the 7950X3D that was less than what I paid for just the board and Processor a couple weeks ago.

I was actually a little annoyed that the guy who helped me in Indy had not mentioned these. I know the bundles were probably different at the time but it could have affected my decisions. So I just grab my doorbell and leave. On the way home I call Customer service. Within 15 minutes or so they have me transferred to the Indianapolis store and talking to a Manager there. I explain the situation and he didn't hesitate. "When can you come in. We will take care of you"

I had to go up there for some work soon anyway so I just went yesterday instead. When I got to the store he told me they would adjust the price of what I bought and give me the RAM. Awesome. I decide to grab the other bundle as well while I am there. Only to discover it is out of stock because they are out of the 48GB memory kits.... Which means I can't get the Memory they were going to give me and I can't get the bundle I wanted right?

NOPE, Don't be silly. WE like having happy customers

"Here take these better and more expensive kits. Price difference? No no. There is no price difference! You are good"

So they matched the bundle even though I am a bit out of the return window. Gave me the same deal even though they had to use better memory. And at no point did I have to argue, complain, or even get annoyed. At every step they were willing to do whatever it took to fix it. I was happy to pay the price difference for the better RAM kits. I was happy to exchange the board for an arguably worse one since you technically can't use Open box items in a bundle. I literally just wanted to see if there was any way to get the memory from a bundle I probably should have been offered.

As a final note. I don't blame the employee who helped me a couple weeks ago. I got the impression he was new so he was probably still getting into the swing of things. And I made sure to mention to the Manager that the guy who helped me that day was amazing and did a great job, because other than not mentioning the available bundles, he was on it. And I may be old but I am sure as hell not a boomer. I am not going to do something to cause problems for a retail working just trying to get by.

I stopped by the Santa Clara location this morning and was able to chat with one of the construction workers there:

Me: Hey how are things going with the construction?

Worker: Things are coming along.

Me: Do you think the store will be up and running soon?

Worker: Yeah should be open soon.

Me: Like in the next few months?

Worker: No, in the next few weeks.

So…Coming Soon™…maybe it’ll be open in 2026. Who knows :p

I cannot express how irritated I am so far with my experience, and I think this will explain why. I still am in “diagnostics” after what will be about 24 hours by 12:00 today, however, I dropped my computer off the morning before as it’s “same day diagnostics” lol. Silly me for believing words. customer support either lied to me, or has no idea what is really going on. To top it off, the support rep who I turned my laptop in for service, was so friendly to the mom ahead of me, and extremely agro towards me, a man. Would not look me in the eyes, only pointed at what he wanted to know about, hardly used his big boy words, and even then, did not even bother letting me continue telling him the various issues of my laptop. All they know, is no post. Did not bother to allow me to keep explaining what happened and why it happened. However, I have almost a list of problems I have kept track of over time, as my warranty is still valid, and I do so intend on requesting store credits. This man did not want to hear it. It is very hard to control your temper when you see the extreme failure to show any type of social skills or respect. Not to mention I was never given a receipt for my order. I had to reach out to customer service for it. I understand bad days, but I’ve worked mostly CS jobs. Honestly, it does not matter what’s going on in your personal life. Don’t bring it to work. If it’s work, don’t take it out on your customers. Leave.

What happened to my laptop?

-Bad solders/welds causing over heating and random shut offs/random waits to turn on. They disconnect and you have to wait for them to cool and reconnect for the laptop to turn on.

-screen back light gone

-bios failure

-no bios post

-no display on post

However, the only thing I got to tell him was no post, and that was all he would let me say.

Laptop: Maingear vector pro 2 15

Microcenter: Minnesota

The GM has always been the best of the best in my experience, so it’s really upsetting when you get someone that clearly is taking a bad day out on you, and shows lack of care to your issue.

Nothing better than a a fully stocked and staffed electronic store.