Bought a used SP 6 and for some reason it will not install the MS Store even through Powershell. Also since the Surface app is installed through the store that won't work either. Device had been factory reset.

I've tried multiple websites Powershell commands to try to install the store but no luck. I did use a local account, but that to my knowledge just means you have to authenticate when using the Store.

Any ideas?

Edit: realized I forgot to include the error...

You’ll need a new app to open this ms-windows-store

During November 2024, many of us faced a very annoying issue with MS Store.

It seems to happen on Win 10 and 11.

Symptoms

Apps fails to:

• update with the message: “Something happened on our end”

  • returned errors can be: 0x800706BE, 0x800706BA but mostly 0x80073CF9

• uninstalled, maybe reset either

  • returned errors: 0x80073CFA New apps can be downloaded and installed though.

Any AppxPackage commands will fail to update or remove package with the same errors. winget upgrade return there is no app to upgrade while you know it is wrong.

Most of common methods to fix the store and apps will fail.

Solutions

Try method 4 only if previous methods failed.

Method 1

Solution mentioned here. Go to Windows Settings Win+I -> Apps -> Apps & Features. Search for Microsoft Windows App Runtime Singleton by typing singleton. Click on Advanced options then Terminate, repair then reset if repair failed. Next, open this link , click on View in store then try to update this app from there clicking retry or else. If it works, try to update your apps in the MS Store. If it still fails, try next method.

Method 2

Solution posted here

• Download the latest WinAppSDK ( https://learn.microsoft.com/en-us/windows/apps/windows-app-sdk/downloads ) (Don't install it yet)

• Close all apps, and restart PC

• Install the previously downloaded latest WinAppSDK

• Open Microsoft Store App and hit RETRY for each app that was 'stuck' one-by-one ... they should all now install correctly without errors.

Method 3

As mentioned here, this method was successful for one user.

Open a PowerShell console as admin. Don’t use the Terminal app but the built-in PowerShell console. Run these commands one by one:

dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow 

Reboot PC Right click on the MS Store startup icon>more>settings and apply repair AND reset. If it succeeds or not, reboot PC again. Test if MS Store is fixed by running the updates.

Method 4: in-place upgrade

That’s the method that worked for me. YOU NEED AT LEAST 40 GB OF FREE SPACE ON YOUR C:\ DRIVE. If not, you will have to proceed with a fresh Windows install. Sorry

• Download the media creation tool provided by MS.

  • Go there for Win 10 or there for Win 11 and click the download button below the Create Windows 10 installation media section

• Just follow the steps, letting all options by default. Just be sure at the end that the option that preserves your data and apps is checked.

This will reinstall Windows just like if you were upgrading it, preserving your data and apps, for the most of them. Some custom very specific settings can be reset but most users are not concerned as they never touch them. Here are the reset I noticed:

• custom keyboard layout installed with kbedit are gone

• hyperenabledoesn’t seem to run at start

• those registry values were reset if there were customized like:

; To disable the win+shift+ctrl+alt shortcut that by default opens online Office apps
; restart explorer to apply
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced]
"DisabledHotkeys"="VCFGHOYZQN"

[HKEY_CURRENT_USER\SOFTWARE\Classes\ms-officeapp\Shell\Open\Command]
@="rundll32"

• comment if you know other settings reset by the upgrade process

Hello everyone hoping I can find an answer for this irritating topic. I bought this Surface RT second hand without the dock and I first noticed that the Microsoft Store will not load it's just an infinite circle. I have factory reset the device more than 2 times one with files one completely wiping the whole drive but no fix. Just recently I was trouble shooting it and again the Store Wont load I have also tried clearing the cashe with the Wsreset.exe nothing I have done so many updates over 200 I am not lying. After all of this updating and tips and tricks that didn't work I just don't know what to do anymore and was hoping some other people could provide some insight on how to get the Microsoft Store to load. I ap just hoping that someone can help thanks.