December 18, 2022 - This is the dumbest faucet ever. When batteries die the faucet fails to work. It’s either stuck on or stuck off. This is like a $300 clearly over engineered product. I called Moen awhile ago and they confirmed it will not operate without batteries lol.

April 14, 2025 - This guide is for faucets experiencing the symptom of the water continuing to flow through the wand even though the handle is in the closed position. This is for MotionSense: Dual Sensor faucets …

April 14, 2025 - This is for products built using the black and gray control box, installed after 2018

May 28, 2021 - The guide below will help you to disable and enable your MotionSense: Dual Sensor-Hands Free Faucet. It is for faucets using the all black control box that has three hoses.

April 3, 2024 - Update for anyone that comes across this thread. Moen replaced the control box and it’s working now (knock on wood). ... Troubleshooting a Boiler That Won't Shut Off By Jen S.

April 14, 2025 - If your MotionSense: Dual Sensor-Hands Free faucet is turning on unintentionally, below are steps to get the faucet back to standard operation.

April 14, 2025 - The guide below will help you to disable and enable your MotionSense: Wave-Single Sensor Hands Free Faucet. It is for faucets using the black and gray control box that was …

April 14, 2025 - The guide below will provide information on how to get the sensors operating on your MotionSense: Dual Sensor Hands Free Faucet, the information is for faucets with a black and gray control box …

My Moen smart kitchen faucet started blinking. Water won’t come out. It will not even work manually. No water is come ... It's brand new. Only two months old. ... At times, it turns off, and you can operate it manually by turning off the water lines beneath the sink.

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Note: If you have received a service electronic box, follow instructions listed for our new MotionSense faucet: or click here for the instruction sheet. To disable the Ready Sensor (front), turn on the water with the handle and hold your hands in front of both sensors for five seconds -- remove ...

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The faucet has been turning on and off randomly for the past 4 hours. Sometimes the water runs smoothly and at other times it just spurts out as though someone is turning the water on and off quickly. At one point it didn't turn off and we had to turn off the cold water supply under the cupboard.

Note: If you have received a service electronic box, follow instructions listed for our new MotionSense faucet: or click here for the instruction sheet. To disable the Ready Sensor (front), turn on the water with the handle and hold your hands in front of both sensors for five seconds -- remove ...

Through a bit of research, the ... that it won't, is because Moen confirmed with me over the phone that about 2 years ago they changed the design such that the control box that only controlled the sensor…...

January 5, 2024 - To do a Moen MotionSense manual override, follow the steps below: Move the handle away from the faucet’s sensors.

August 27, 2025 - If your Moen sensor faucet is not working, check the cables under your sink and see if they are plugged in properly. This should fix the issue of the faucet turning on and off by itself.

If your Moen faucet won’t turn off despite fresh batteries, check the solenoid valve for debris or damage. Remove the valve assembly and clean any mineral buildup. Test the sensor for dirt or misalignment that may cause false activation.

Is your smart faucet not shutting off and water running continuously? Get expert answers and solutions to fix your Mown smart faucet issues today!