I don’t know who needs to hear this but Nuna’s customer service is garbage. For the amount of money I paid for my stroller and car seat, I was expecting good customer service. My triv next stopped collapsing 2 months after I started using it. This was supposed to be under warranty. I wrote to support and it’s been 6 MONTHS of emailing and them telling me that it’s still being restocked. Completely unhelpful.

Finally, they tell me they will replace it 6 months later but only if we send the stroller back first. This leaves us without absolutely no stroller. How is that a policy that is friendly to parents?! Especially when it is their product that broke. Absolutely floored.

Just wanted to give a shout out to Nuna and their customer service - a mouse ate through our car seat strap and the covering (despite vacuuming it out at least weekly if not more, we’ve had a real mouse problem this winter) and of course since it’s our fault I largely didn’t expect anything but figured I would ask. They immediately responded and are willing to replace it completely free of charge (including shipment for the damaged car seat back to them). They’re not cheap products but it definitely made me feel like I will continue to be a loyal customer to them in the future!