I agree….I’m having the problem since the update this month with the Razer Chroma RGB ‘fail to start’ message when opening the app. I hit the ‘Retry’ tab and it recycle back to the same screen. Razer fix your app! Answer from aldatjaz on insider.razer.com
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Reddit
reddit.com › r/razer › razer chroma stopped working all of a sudden. (synapse 4)
r/razer on Reddit: Razer Chroma stopped working all of a sudden. (Synapse 4)
January 14, 2025 -

I was going to change my computer's RGB lighting, and I open Razer Chroma and this is the screen I get:

Razer Chroma program. Clicking the 'RETRY' button attempts to reload the program but it fails. Razer Synapse program. Everything works completely fine.

I tried doing a repair, uninstalling and installing and nothing fixed the issue. Razer Synapse works just fine. I also went to the Razer support page, but there was nothing about the 'Failed to start' issue.

How can I fix this issue (without reinstalling Windows)?

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Razer Insider
insider.razer.com › razer-support-45 › razer-chroma-app-unable-to-start-81515
Razer Chroma App unable to start | Razer Insider
September 1, 2025 - For 2 days now, I also have the issue with Chroma, it tries to update, then ‘Failed to Start’. When you search, re-installs seem to not help at all. Interestingly, Synapse works perfectly. Restart of the PC / App did not help.
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This is suddenly happening to me as well. I just switched from Synapse 3 to Synapse 4. Chroma and visualizer were working ok and would start on PC boot with Synapse 3. After upgrading to Synapse 4 the visualizer worked for about a day or so, as I was trying to re-set up my environment and familiarize with controls and options. But around day 3 the visualizer is no longer loading. I have tried repairing all of the Razer apps. I have removed and reinstalled Synapse and Chroma and it still isn’t working correctly.Another note is after the PC boots up, when I use the Razer notification icon to pop up the display for the Razer menu where you can change profiles for each device (I’m not talking about the synapse GUI it’s the quick menu from a single click) in this menu it also shows at the bottom the Chroma settings and the Visualizer one has been starting with ‘Always Off’. Now in the first couple days where this happened, in this same menu, I just switched it to ‘Always On’ and I immediately saw the lights change to the correct Visualizer profile (instead of the Quick Effect). This is also no longer working. Now when I switch this setting to ‘Always On’ …nothing happens. Another side note - previously I was clicking in this area to open the Chroma app. Now when I click in this area, 2 different things happen - Sometimes, I can see an app start to open but then immediately disappear - other times I get a Windows dialog that says you don't have an app to open this program, go to windows store to search blah blah.To make things worse, I just got Razer Freyja and Synapse is saying ‘Launch the Chroma app to further customize...” which I cannot get to open. This issue was already happening before I connected the Freyja.Also sorry for lengthy reply but I also have several peripherals and lights setup for the gamer room, and getting quite frustrated with the amount of time and money put into this for it to just stop working without any explanation.
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Razer Support
mysupport.razer.com › app › answers › detail › a_id › 587 › ~ › chroma-lighting-on-my-razer-keyboard-is-not-integrating-with-chroma-apps
Chroma lighting on my Razer keyboard is not integrating with Chroma Apps
Check if the application you are using is officially supported by Chroma Apps. Check if you are using the same Razer Synapse version for all the Chroma-enabled devices. Razer Synapse 2.0-exclusive devices will not sync with Razer Synapse 3 and Razer Synapse 4, and vice versa.
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Razer Insider
insider.razer.com › razer-support-45 › razer-synapse-4-causing-issues-with-chroma-76043
Razer Synapse 4 causing issues with chroma | Razer Insider
April 15, 2025 - When I found out that Chroma and Synapse were separated I thought “this is great, exactly what I asked for!” But then instead of letting you control the software through Chroma only when it’s installed there is a slider that breaks the RGB in both apps. In theory you should be able to switch between basic RGB profiles and Chroma Studio. But instead the basic RGB Profiles bug out because it thinks you want to use Windows Dynamic lighting even when it isn’t enabled, and Chroma Studio Flat out doesn’t work the majority of the time.
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Razer Support
mysupport.razer.com › app › answers › detail › a_id › 1598 › ~ › integrated-chroma-lighting-effects-are-not-working-in-game
Integrated Chroma lighting effects are not working in-game
Visit Razer Chroma Workshop and check if your game or app is supported. See the step-by-step instructions below to resolve the issue. Launch Razer Synapse 3. Click the “MODULES” tab. Check if “CHROMA CONNECT” is found under “INSTALLED MODULES”. Select and install Chroma Connect if it is not found.
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MiniTool Partition Wizard
partitionwizard.com › home › partition magic › top 5 fixes for the razer chroma not working error
Top 5 Fixes for the Razer Chroma Not Working Error - MiniTool Partition Wizard
July 11, 2023 - Step 1: Launch Razer Chroma to enter its main interface, and then choose the Apps tab. Step 2: Click the Check for Updates button or click the Update button next to the service. Step 3: Follow the prompted instruction to finish the update process. If Razer Chroma doesn’t work after executing the above methods, you should contact customer support. They may offer you some advice that are helpful for solving the issue. Are you bothered by the Razer Chroma not working error?
Find elsewhere
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Razer Insider
insider.razer.com › razer-support-45 › razer-synapse-4-and-chroma-application-not-launching-solution-80151
Razer Synapse 4 and Chroma Application not launching - Solution | Razer Insider
July 26, 2025 - Please note you are editing the registry of windows with this so do it at your own risk. Now if Razer would fix this then maybe we wouldn’t have to seek 3rd party solutions. ... This worked a treat for me, solving several issues I was having with Razer software.
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Reddit
reddit.com › r/razer › why isn’t chroma working ?
r/razer on Reddit: Why isn’t chroma working ?
September 2, 2025 -

Bought a new mouse now chroma won’t work on my pc won’t open or anything. Anyone have this issue ??

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Yeah, many are facing the same or similar issues as you are due to their bs software of upgrading to synapse 4. There is NO fix as Razer themselves need to seriously investigate and release a damn fix.
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Sometimes the only way I have found to fix these issues is to completely uninstall Razer Synapse using "BC Uninstaller"(BullCrap Uninstaller) This will remove any leftover files from chroma, synapse, Axon, cortex, etc Using "Driver Store Explorer" to force delete all Razer and THX drivers from your pc Then using "Revo Registry Cleaner" to clear out any leftover useless Registry keys left behind by any Razer apps and drivers. IT'S HONESTLY SO FUCKING STUPID HOW MUCH EFFORT ONE HAS TO PUT IN TO GET THINGS TO WORK. You can also try going into the windows Settings > Installed apps Looking for Razer Synapse clicking on the three dots to the right. Clicking Modify/uninstall whichever one honestly. It'll open up the Razer Uninstaller. From there you can update/repair the apps. Sometimes this fixes the issue Edit: If you decide to go the long route and do a complete uninstall/cleanse as stated above; unplug any and all Razer Hardware. Use a generic mouse and keyboard if you're on a desktop. Don't plug stuff back in until you've cleaned>rebooted>installed synapse After plugging all your hardware back in and rebooting (x) amount of times from every device it ask for you to do that. Check for driver updates via Windows Update. Some devices won't work until after you grab a driver from the windows update Good luck man... Try not to punch a hole into the PC... It will be very tempting
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Razer Insider
insider.razer.com › razer-support-45 › chroma-connect-not-detecting-any-game-37109
Chroma Connect not detecting any game | Razer Insider
June 2, 2022 - For example, if you run multiple SDK on your PC, it might anotheer issue that can happenw How to clean Re-Install Synapse 3 If you happen to clean re install and still have the same issue that mean theres some other apps that run SDK on your PC that have taken priority over Chroma SDK. Yes i performed a clean install twice today, the thing is there is no game listed in choma connect only chrona visiualizer (see bellow screen) ... I have tested and try few troubleshooting myself, and it is a fix that Synapse is not detecting the GAME itself for some reason.
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Razer Insider
insider.razer.com › razer-chroma-rgb-21 › synapse-4-chroma-apps-for-games-some-do-not-activate-when-game-launch-70652
Synapse 4 - Chroma apps for games - some do not activate when game launch | Razer Insider
November 30, 2024 - Well… it appear a complete uninstall & reinstall of Synapse 4 solve the issue. This time I skipped the “Axon” wallpaper gizmo and focused only on Synapse and Chroma. Don’t know if it helped, but it work now.
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Reddit
reddit.com › r/razer › chroma apps dosen’t work
r/razer on Reddit: Chroma Apps dosen’t work
December 21, 2023 -

I use the synapse beta and the chroma beta, and I find that my chroma apps can’t identify any software, such as audio visualizer. Cyberpunk 2077 and Overwatch 2 on my computer don't work either. Does anyone like me or know how to fix it? My device is BlackWidow V3 Mini. Thanks a lot.

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Razer Insider
insider.razer.com › razer-support-45 › chroma-apps-not-working-24007
Chroma Apps Not Working | Razer Insider
August 18, 2020 - So anytime I try to turn on chroma apps it turns it's self back off. None of the apps will show up in the Chroma Connect tab. I've downloaded Chroma discord App, RGB Hero, Chroma Tictactoe and none will work or show up in the tab. My Wallpaper Engine ICUE and Chroma SDK plugin is on but doesn't ...
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Reddit
reddit.com › r/razer › chroma not opening but running?
r/razer on Reddit: Chroma not opening but running?
December 18, 2024 - Has anyone else run into this? I cannot get the chroma app to show but it IS running. I’ve uninstalled all razer related apps and redownloaded them…
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Razer Insider
insider.razer.com › razer-synapse-3-29 › can-t-turn-on-chroma-apps-synapse-2-188
Can't turn "on" Chroma Apps Synapse 2 | Razer Insider
December 17, 2018 - The title says it all. I have been un-installing and re-installing Synapse 2 (and 3) all day with no progress. My Chroma lighting effects for Diablo III, World of Warcraft, and Overwatch have all ceased working. Originally, my lighting effects would just freeze and get locked up so I un-installed ...
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Razer Insider
insider.razer.com › razer-chroma-rgb-21 › chroma-apps-not-working-not-detecting-any-softwares-65782
Chroma Apps not working - not detecting any softwares | Razer Insider
August 4, 2024 - Chroma Apps not detecting my apps for the Chorma Connect light effects. The only Apps that are detected are Eurotruck 2 and wallpaper Engine and thats all. No other games are detected but their listed on the supported game list