I ordered a brand-new Pixel 9 as a gift for my dad, who only uses two apps in addition to the default apps on the phone: Facebook and Facebook Messenger. However, the phone couldn't open the apps and often got stuck in indefinite restarting loops. It also heated up dangerously. I reached out for a refund, but Google insisted I resolve the issues through their support, which turned out to be unsuccessful. By the time I followed up, it was past the 15-day refund window, and they only offered a replacement. They provided two options: the Advanced Replacement option, where I would pay for a new phone upfront and then return the faulty one for reimbursement, or the Normal Replacement option, where I wouldn’t have to pay anything upfront—I would just return the existing phone and they would send me a replacement. Unfortunately, I received a bare-bones refurbished phone without any accessories, as they said it depended on availability. I emailed them with my concerns below. Is this a fair trade, in your opinion? Why is Google conducting business like this? I am extremely disappointed.
"Hi Julia, Thank you for the update. I appreciate your clarification. However, I wish I had been clearly informed about the key differences between the two replacement options when they were initially presented to me. Specifically, I would have liked to know that the Advanced Replacement option, which requires upfront payment and later reimbursement, guarantees a brand-new phone, while the standard replacement option may provide a refurbished device. Additionally, how does Google determine "availability"? Does Google prioritize distributing brand-new phones as replacements before considering refurbished ones, or is it the other way around? If you were in my position as a rational customer, would you want to pay the price for a brand-new phone in exchange for a refurbished one that is about 30% lower in price? Not to mention the inconvenience of receiving a faulty phone which I ordered as a gift, and having to go through the hassle of getting a replacement after long conversations with Google support. How is this a fair trade? I would like to escalate this issue further, or you can agree with me on one of the following options: 1) Refund me. 2) Refund the difference between a brand-new phone and a refurbished one. 3) Send me a brand-new phone as if I had opted for the Advanced Replacement Option. Thank you,
"
Videos
Is there a warranty on the refurbished cell phones?
Yes. Videotron offers a 1-year basic warranty on refurbished devices.
Consult applicable conditions.
Are any accessories included with certified refurbished phones?
Each certified refurbished phone comes with a certified USB cable.
What level of performance is expected from a certified refurbished phone compared to a new one?
Our certification process includes a series of tests that each device must pass 100% before it can be sold as a certified refurbished phone by Videotron. In this way, we ensure that the performance is equivalent to that of a new phone.
Battery life may vary depending on prior usage. When certifying the device, we ensure that the battery is operating at at least 80% of its initial capacity. If not, we will replace it with a new battery. Certified refurbished phones have not been repaired, remanufactured, or refurbished by the original manufacturers.
Hi everyone, I broke my pixel 7 pro today and now have to get a new phone. Is it smart to get an excellent quality pixel 9 pro refurbished from best buy for 750 Canadian dollars or get the base pixel 10 for 1100 Canadian dollars? Is there the pro model going to outlast the base 10 and is there anything on the base 10 model that is missing from the 9 pro?
I am considering purchasing a refurbished pixel 9 I've seen them for around $400.
Would you recommend it if you've been using it for a few months.
What other things you love and what other things you hate?
Thx
My Pixel 8 (256GB) has a vertical line screen issue and is going in for Google warranty repair. I need a new phone to use long-term - the Pixel 8 will go to a relative later. I really love my Pixel 8, but the repair will take a while, so need a repleacement.
Options:
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Pixel 9 (256GB) – €720 new
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Pixel 9a (256GB) – €507 new
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Pixel 8 Pro (256GB) – €580 refurbished (“Very good” condition from refurbed.de)
I compared cameras and 9 vs 9a are almost the same. 8 Pro has best screen and cameras but is used.
What would you pick?
Hello! I was planing on buying a pixel 9 when i found this offer on amazon. Is it good? Should i just buy the phone new?
Currently looking to buy Pixel 9 to make the jump to GrapheneOS.
Are there any risks with getting a refurbished phone to end up with one that received some compromised hardware?
If yes, what would be the best protocol to get a phone and reducing the risks?
Better to stick to brand new phone?
Is there a way to check the phone for any non standard chips/ hardware?