We bought a Members Mark patio set a few seasons ago (long couch, two chairs, coffee table) for about $1,200. It's just been sitting on our back patio this whole time We even bought fitted covers on Amazon and cover it in the winter.

I noticed this weekend that one arm on the couch is completely loose. I lifted the couch up and literally I can crush the aluminum support bars with my hands because they are completely rusted. It's worthless now and it's supposed to be outdoor furniture.

I happen to still have the tag that was on it and it says "100% Satisfaction Guaranteed." Doesn't give any limitations with that statement. So, does that mean I can take it back since it didn't perform the purpose to which it is intended?

I normally wouldn't bother (their wheelbarrows rust apart in just a year or so, and so do their water hose carts). But this furniture was expensive.

I didn't know if I should go to the store where I bought it and talk to the manager or call the 800# on the tag.

I wanted to get some input on what my expectations should be first.

Thanks!

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UPDATE: So you don't have to wade through all the bitter Sam's Club employee responses and downvoting.

Purchase was actually in early 2015. I didn't have a receipt and brick and mortar stores can only search purchase history going back 3 years. Members can also search that same timeframe online themselves.

Called the Member's Mark toll free number (888-301-0332) and was given the address to send a snail mail request for a copy of any receipt going back 8 years (longer than that and you're out of luck). Sent a request to the following address and provided (approx. timeframe of purchase, item name/description, UPC number I happened to still have, my name and member number, along with a return address.

Sam's Club Support
Member Service Attn: Purchase History
2102 Simple Saving Dr.
Bentonville, AR 72712

I am told that within 4-6 weeks I should get a copy of my receipt. I can then take it to the store and get a refund or merchandise credit (I want to buy a new set). Store said I could probably just keep the old furniture as they don't want to mess with it (the two side chairs and coffee table are still in great shape).

I'll update when this is complete.