I use it and I'm also a one-person store. It serves my needs pretty nicely. I downloaded the iphone app for it and I can see and respond to customer chats when I'm at my desk or out and about, which is very nice. As to features, it lets you quickly select and post a product link, an info page and it has a few auto-responses (that you set up in advance), all of which are really all I need. As of the last big update it also has an AI auto-responder. In my case it's mostly bullcrap responses that clearly didn't understand the customer's question, so I delete them and type my own intelligent response. Answer from JcWoman on reddit.com
Shopify
inbox.shopify.com
Shopify Inbox Demo
Shopify Inbox is a free messaging app that lets you manage all customer & team conversations from one place. Available on desktop and via mobile apps.
Reddit
reddit.com › r/shopify › how good is shopify inbox for customer support?
r/shopify on Reddit: How good is Shopify Inbox for customer support?
February 20, 2025 -
Any reviews on it? I see it does not offer much features but looks good enough for single person store? What's your feedback on this? Do you know any alternatives that suited you best?
Top answer 1 of 9
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I use it and I'm also a one-person store. It serves my needs pretty nicely. I downloaded the iphone app for it and I can see and respond to customer chats when I'm at my desk or out and about, which is very nice. As to features, it lets you quickly select and post a product link, an info page and it has a few auto-responses (that you set up in advance), all of which are really all I need. As of the last big update it also has an AI auto-responder. In my case it's mostly bullcrap responses that clearly didn't understand the customer's question, so I delete them and type my own intelligent response.
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It's surprisingly good. It doesn't give you many tools like CRMs would but is actually pretty good as a basic live chat. Customers' familiarity with it is quite high too which always helps.
Videos
07:34
THE FASTEST Way to Set Up Shopify Inbox for Maximum Sales! - YouTube
10:05
Shopify Inbox App Tutorial | How to Add Chat on Shopify - YouTube
07:25
Shopify Inbox Tutorial - YouTube
15:09
Shopify Inbox Live Chat App Tutorial - YouTube
08:05
Shopify Inbox App Tutorial | How to Add a Live Chat to Shopify ...
How good is Shopify Inbox for customer support?
Any reviews on it? I see it does not offer much features but looks good enough for single person store? What’s your feedback on this? Do you know any alternatives that suited you best? More on community.shopify.com
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September 8, 2025How good is Shopify Inbox for customer support?
To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Users soliciting personal contact, sales, or services in any form will result in a permanent ban. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
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February 20, 2025Shopify Inbox - Do you use them?
To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Users soliciting personal contact, sales, or services in any form will result in a permanent ban. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
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December 18, 2024Do you use Shopify Inbox?
To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Users soliciting sales in any form will result in a permanent ban. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
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June 9, 2022How do I add an inbox to Shopify?
You can add an inbox to your shop app Shopify in 4 steps: Log in to your Shopify admin. Head to the Apps section. Search for Shopify Inbox and install it. Customize your online store chat, saved responses, and other settings directly from your admin panel. Once set up, you can manage conversations using either the mobile app or web interface.
pagefly.io
pagefly.io › blogs › shopify › shopify-inbox
Shopify Inbox 101: Maximize Conversion with Live Chat Optimization
Does Shopify Inbox cost money?
No. Shopify Inbox is a free business chat app. You can add it to your Shopify store without worrying about any additional fees.
pagefly.io
pagefly.io › blogs › shopify › shopify-inbox
Shopify Inbox 101: Maximize Conversion with Live Chat Optimization
Does Shopify have 24/7 support?
Yes. If you are subscribed to a Shopify plan, the platform has 24/7 live chat support that you can reach whenever you need help.
pagefly.io
pagefly.io › blogs › shopify › shopify-inbox
Shopify Inbox 101: Maximize Conversion with Live Chat Optimization
Shopify
shopify.com › inbox
Shopify Inbox | Business chat app for Shopify businesses - Shopify
Shopify Inbox is a free messaging app built to help you close sales, build strong customer relationships, and manage conversations across social media, online store chat, and email all from one place.
Shopify
shopify.com › blog › shopify-inbox
Shopify Inbox: Turning Chats Into Conversions - Shopify
July 8, 2021 - Shopify Inbox (formerly Ping and Shopify Chat) helps you turn browsers into buyers using the power of chat.
Google Play
play.google.com › store › apps › details
Shopify Inbox - Apps on Google Play
Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app.
App Store
apps.apple.com › us › app › shopify-inbox › id1301681854
Shopify Inbox App - App Store
Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app.
Shopify
apps.shopify.com › inbox
Shopify Inbox - Connect with shoppers and drive sales with chat | Shopify App Store
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer.
G2
g2.com › products › shopify-inbox › reviews
Shopify Inbox Reviews 2025: Details, Pricing, & Features | G2
Turn browsers into buyers using the power of chat Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.
PageFly
pagefly.io › blogs › shopify › shopify-inbox
Shopify Inbox 101: Maximize Conversion with Live Chat Optimization
November 28, 2024 - Shopify Inbox is a free app for Shopify merchants to answer customers 24/7, boost sales, and improve customer satisfaction. It offers quick messaging, chat support, and product sharing to enhance communication.
Webinopoly
webinopoly.com › blogs › news › from-browsers-into-buyers-what-is-shopify-inbox
From Browsers into Buyers: What is Shopify Inbox? – Webinopoly
Shopify Expert
Merchants can now boost their return on investment by engaging in amazing dialogues with their consumers with Shopify Inbox. Well, what is it? Shopify Inbox is a chatbox you can install as an app to any Shopify website. It enables you to interact with customers in real-time, receives pings ... Shopify Experts: We Design, Develop, Implement, & Support Beautiful Shopify Online Stores that perform & convert well - Let us help you!
Shopify
accounts.shopify.com
Welcome to Shopify
The ecommerce platform made for you
Ecommerce Fastlane
ecommercefastlane.com › home › marketing › shopify inbox explained: features, setup, and how it works
Shopify Inbox Explained: Features, Setup, And How It Works | Ecommerce Fastlane
3 weeks ago - Shopify Inbox lets you chat with customers directly, see what they’re browsing, and reply faster - all from a single dashboard in your Shopify store.
Mageplaza
mageplaza.com › blog › shopify › shopify guide & tips › shopify inbox: everything you need to know
Shopify Inbox: Setup Tutorial and Key Insights - Mageplaza
February 6, 2024 - Install Shopify Inbox to enhance customer communication for your Shopify store. Learn about the features and how to effectively install this messaging app.
AUQ.io
auq.io › knowledge base › shopify › what is shopify inbox?
What is Shopify inbox? - AUQ.io
November 20, 2024 - Shopify Inbox is a valuable tool for any Shopify store owner looking to enhance customer interaction and drive sales through personalized communication. It’s a free messaging app that allows you to chat with customers in real-time, directly from your Shopify store.
Shopify Help Center
help.shopify.com › en › manual › inbox
Shopify Help Center | Shopify Inbox
Shopify Inbox is a mailbox that lets you offer customers the ability to chat with you from your online store.
Growave
growave.io › apps › shopify-inbox
Shopify Inbox by Shopify | Shopify app
December 5, 2023 - Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin.
Gorgias
gorgias.com › comparison › shopify-inbox
What's the difference between Gorgias and Shopify Inbox?
Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Meanwhile, Shopify Inbox can only pull customer information from Shopify into responses — it can’t update orders in Shopify.
Shopify Community
community.shopify.com › start a business
How good is Shopify Inbox for customer support?
September 8, 2025 - Any reviews on it? I see it does not offer much features but looks good enough for single person store? What’s your feedback on this? Do you know any alternatives that suited you best?
Shopify
shopify.com › store-login
Shopify Log in | Access Your Store Admin - Shopify
Seamlessly log in to your Shopify account. Manage your store, inventory, products, and automations. Track & handle orders, taxes, payouts & much more.
Shopify
shopify.dev › docs › apps › launch › app-requirements-checklist
Checklist of requirements for apps in the Shopify App Store
Shopify EmailShopify InboxShopify Local Delivery · Provide a link to a development store that showcases your app. Link directly to the page that best demonstrates your app's functionality and add contextual instructions to guide merchants through the experience.