To be honest, none of the services are perfect. I've been testing TIDAL, Apple Music, Qobuz, Deezer, Amazon Music and even Spotify but all of them have good and bad things. Overall I always ended up with TIDAL 'cause it's the one that works better for me. All of them have bugs, all of them lacks a feature that other has, all of them suffer from fake artists or AI music. The grass isn't greener in other places, sadly. Choose the one that works better for what you want and what you need More on reddit.com

I've had the opposite experience. The thing about that? Some users can have an ultra-smooth, fantastic experience with the app, while others experience constant and prolonged issues. Mileage will vary drastically from one case usage to the next. All depends on what equipment and exactly how one chooses to use the app. My honest review after 2 years with tidal? I think the app has sucked in soooo many ways. So if tidal fanboys wanna downvote me for my unbiased opinion, that's fine. I started with tidal because I wanted great audio quality. And in that regard, tidal has consistently been great. It's why I'm still with tidal. In most other aspects, it's a shitshow. Period. One only has to go back through a couple years in this sub to see the constant barrage of issues that users have experienced, and still do. Sure, some of that is due to user, equipment, and network errors. But a lot of it is purely on tidal. the app gets a few things right but in many aspects, it feels like amateur hour over here lol. If someone comes into it with low or no expectations, and isn't the type that's inclined to really put the app through it's paces, and isn't concerned with the shady behind-the-scenes business practices and deceptions, then they will probably be more than happy with it. Having said all that, at the end of the day I choose to stick around, mostly bcz of the stellar audio quality. I've gotten used to the regularly occurring bugs, glitches, errors, compatibility issues, etc. It's tolerable for me. But I don't have to be happy about it. Other services also offer great audio quality. But from what I gather, the grass isn't much greener on the other side. Those other services have their share of issues, too. More on reddit.com

There's a way that could help to improve your experience. You can install Neptune client and add plugins:

One can help you to find the Max quality version, RealMAX and other for Discord that you can see in the rest of the page.

Other can allow you to see the Alpha version of their official Remote control between your phone and the desktop app, you can see more here

I agree, normalize volume shouldn't be turn on by default. Price is equal to their competition (in my country is cheaper)

I don't know why the customer service is being so frustrating lately, you need to email them to feel you chat with a person (and that just sometimes)

For what we know, they already fired their maketing and sales department, they do 2 major cuts on December 2023 and 2024.

Your point about hearing a preview with the max resolution is something that I don't understand why they don't do... it's essential to get the sale.

Agree, with various of your recommendations, and don't worry about Joe Rogan, they describe themselves as an music/artist platform, so no podcast here (they actually remove their own podcasts last year). I do believe TIDAL sstill has a lot of potential but it's run by people who doesn't care about it (yes, I'm talking about you, Jack Dorsey) Also, they promise to work on upload custom playlist covers... but who knows when

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For me it's not only about the sound quality. I don't have audiophile equipment, but I love Tidal's music selection and (relatively) generous policy about fairly compensating artists. More on reddit.com