How do I contact UniUni customer service?
Call US Pacific/Mountain at 1-424-284-2432 or Central/Eastern at 1-315-533-4690; Canada Pacific/Mountain at 1-604-229-2007 or Central/Eastern/Atlantic at 1-647-360-4178 (10 a.m.–9 p.m. EST). Email [email protected] or submit a ticket at uniuni.com/support.
How do I get a refund for UniUni delivery issues?
Contact the seller (e.g., AliExpress) first, as UniUni doesn’t process refunds. If unresolved, file a complaint with BBB or tag @UniUniOfficial on X for pressure.
How do I update my delivery information with UniUni?
Submit a ticket at uniuni.com/support with your tracking number and new details (e.g., gate code). Call to confirm changes, as emails may take 24-48 hours.
I recently had a package shipped via UniUni, which is my first time using this carrier. The tracking status says 'Failed Delivery Attempt' and mentions 'Parcel Returned to Warehouse. Does anyone know where their warehouse might be located so I can pick it up myself? Or who to call?