If your package was delivered late, you may be eligible for a refund under the UPS Service Guarantee. Note: Requests for refunds need to be ...

September 27, 2024 - When UPS does not meet its guaranteed delivery deadlines, it triggers eligibility for a service refund. For instance, a UPS Next Day Air package delivered more than 60 seconds past the guaranteed deadline is deemed late.

January 10, 2025 - Packages with an Additional Handling surcharge or a Large Package surcharge are not eligible for Refund requests · UPS may exclude GSR for shipments scheduled for delivery during the holiday season · Fuel surcharges and other surcharges are fees that are exempt from the UPS GSR program. Moreover, UPS can suspend, cancel, or modify the Service Guarantee without prior notice. It may be any service at any time. For instance, UPS suspended some services during the COVID-19 pandemic.

January 23, 2024 - UPS has reinstated its money-back guarantee for its 2nd Day Air A.M. service, lifting a pause that was put in place when the COVID-19 pandemic took hold in 2020.

January 12, 2024 - UPS ground & express is guaranteed to arrive on time, or it's free. Find a late package then request UPS Guaranteed Service Refund in 15 days

July 1, 2022 - For example, the carriers don’t ... and the refunds typically come in the form of credits, not cash. However, they offer some financial protections for shippers and a channel through which they can hold their vendors accountable. Or at least that used to be the case. The carriers originally suspended service guarantees at the start of the COVID-19 ...

October 9, 2025 - During the COVID-19 pandemic, UPS suspended guarantees for several products, such as its 2nd Day Air A.M. service. More recently, ongoing Canada Post disruptions led the carrier to halt its service refund for all Canada domestic and import offerings...

December 3, 2021 - UPS suspended its money-back guarantees in March 2020, citing unprecedented market conditions due to the COVID-19 pandemic. Rival FedEx Corp. (NYSE:FDX), which also suspended its service guarantees at the time, has not reinstated its program.

April 29, 2026 - The UPS Service Guarantee is subject to change and certain conditions, exclusions and limitations.

December 30, 2021 - UPS announced Friday that it is suspending its "UPS Service Guarantee" for shipments to all cities. Previously, if UPS made a delivery later than the committed time, they would refund or credit your account with the shipping charges.

April 1, 2021 - The policy shift will not extend, at least for now, to UPS’ ground-parcel delivery services. UPS declined comment. The company suspended its money-back guarantees in March 2020, citing unprecedented market conditions due to the COVID-19 pandemic.

December 15, 2025 - While you never want your customers to receive a package after the quoted delivery date, the UPS Guaranteed Service Refund is a free money back guarantee that applies to certain services. If a UPS ground or express package covered by this policy doesn’t arrive by the scheduled delivery date, ...

According to the UPS website, UPS considers itself the leader in on-time delivery for four years. The UPS Service Guarantee allows shippers to receive refunds from UPS for any shipping delays. UPS Service Guarantee gives shippers the confidence to expect on-time deliveries of parcels.

The UPS Money Back Guarantee was temporarily suspended for all shipments from any origin to any destination from March 26, 2020, however we have now reinstated it for our European customers.

Signing up with us takes less than a minute, and the UPS refunds recovered will directly get credited to your UPS shipping account. Learn More About UPS Audit ... Our algorithms have been programmed to audit your UPS invoice for errors at service level as well as invoice level. Some of the UPS service failure that are eligible for claims are listed here: ... Where the money-back guarantee operates, if we deliver outside our time commitment on applicable services, we will on request refund or credit you with the shipping charges (or the proportionate part of those where only some of the packages in a shipment fail to meet the applicable time limit), net of any VAT, duties, taxes or levies.

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February 13, 2025 - In the event UPS fails to attempt Delivery by the date and time (if applicable) indicated at https://wwwapps.ups.com/ctc, for the applicable date, time and location of tender, or as provided when 1-800-PICKUPS® (1-800-742-5877) is called, UPS, at its option, will either credit or refund the transportation charges for each such Shipment to the payer only, upon request, provided the conditions set forth in the UPS Service Guarantee are met.