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A customer purchased a trading card from me at auction, total being around $13. I sent the card via eBay Standard Envelope in it shows as having been delivered on Friday.
This weekend the buyer messages me saying the card has not arrived, and is trying to go through USPS to find it. According to him, USPS needs a full tracking number, not the one eBay uses for standard envelope. I messaged him back saying that I only have the number provided by eBay. He accepted that answer, but then messaged me back today saying it looks like he’s out of luck and asking me if I have another copy of the card.
I’m smelling a rat, but I guess I should ask to be sure...do eBay tracking numbers (ESU123456, for example) have a USPS counterpart that can be used on their site?
So I have a strange situation and not exactly sure how to handle. I sold some cards and packaged as usual. Purchased the shipping label straight off of eBay.
Customer contacts me last night asking if I can look into the shipment. Says it was delivered to a totally wrong State. They live in MO and it was delivered to CA.
I go to do a trace but I can't till seven days after it was shipped which means not till this Friday. I reprinted the label off of eBay and all the info is correct. Correct shipping address and correct tracking number.
What's even weirder is it says the package was dropped off in IL??? I live in CA...
Has this happened to anyone and is there anything I can do today to solve this?