Is anyone else having trouble paying their bill.?? I've been trying for 30 lin including calling and am still not able to find it. I'd pnt know why they took away the damn regular fios app

A month ago I moved into a a new apartment. This new apartment did not have fios optic lines, so I had to switch my Fios Internet service to 5G Wireless Home Internet. There were a lot of issues with the transfer, and I had to call Verizon multiple times to receive:

1. my order number

2. the "mobile" number that comes with every 5G home internet device

3. to set up the actual device

4. to call back and confirm that my fios service was actually cancelled because it wasn't

After spending over 7 hours cumulative with support the above issues were settled. However I still have one huge issue. No where on the app or on the website do I have an option to view or pay my bill for the new 5G Home Internet Service. The only bill I can see is my old Fios bill which says $0.00 because it is cancelled. I do not want to call and have the call center pay my bill for me because they will charge an additional $10 fee, plus I want the auto-pay and ebilling discount. What do I do? Why is it so hard for me to pay a bill?

Not sure what to say on this one. I’m willing to pay my outstanding balance I have with Verizon since I’m no longer with the company. The email I get says that I need to call them or do it online. The issue is that they won’t let me login with either the disconnected number or then partial account number in the email. I don’t have any paper bills because they want everything online so I don’t have the full account number.

I just spent 40 minutes on the phone with four different people and none of them could help me. Now I have to visit the stupid store to verify with my SSN. I authenticated with my pin on the phone. Not sure what the problem is.