My wife got her new S23 2 weeks ago and is having problems with wireless charging. Every so often it just stops working. You put it onto a wireless charger and nothing happens, no messages, no acknowledgement that it's even trying to charge. Once this happens, the only way to fix it is a reboot. Once you reboot, it starts wireless charging as normal.
It doesn't stop charging part way through, if you put the phone on the charger it either starts working or nothing!. If it starts charging, it will charge OK until full. So it's not a temperature issue.
We have tried 4 different wireless chargers (a Samsung one, two from Amazon and an in-car one). They all work fine until the phone decides to stop recognising the chargers and then none work.
We have even tried wireless power sharing from my S23 Ultra - nothing until a reboot.
If we plug in a charging cable, it will start charging OK, but still won't wireless charge.
It can happen at any battery level, we've seen it at 46%, 65%, 85% and 96%.
My S23 ultra uses the same wireless chargers without issue. We still have my wife's S21 and that has never had issues with the same chargers. So I am 100% sure it's not a charger issue.
We are wondering if it's a hardware of software issue. If it's hardware we need to get the phone returned and replaced, if it's a software issue then we can perhaps wait for Samsung to fix it.
Anyone else and similar experience?
Thanks.
Videos
I googled my issue and couldn't find anything, so decided to make a thread on how it was resolved.
After the most recent update, my wireless charging stopped working. Rather, it worked for maybe a minute or two, then stopped. I bought a new wireless charger thinking my two year old charger just broke but had the same issue. I tried restarting, playing with some settings, etc.
What fixed the issue, was to go into settings, battery and device care, battery, more battery settings, and unselected fast wireless charging. It now works just fine.
Just created this so hopefully if anyone else tries resolving the issue using the Google search terms I tried, they might find this. That is all