Target sold my dad fake AirPods Pro. Apple confirmed they were purchased months before we bought them. Target refused to investigate.
AirPods Pro 3 order back ordered through target
Target $189.99 for Airpod Pro 2 w/magsafe case USB-C
Be careful of fakes from authorized retailers (Target)
My dad bought a sealed pair of AirPods Pro (2nd Gen USB-C) from Target in Manteca, California on November 29, 2024. He isn’t tech-savvy and assumed they were real, but they only connected like generic Bluetooth headphones. There was no battery indicator, no pop-up pairing, and no Find My support — none of the usual Apple features.
I took them to the Apple Store. A Genius Bar technician inspected them, ran serial verification, and did a polarity test. He confirmed in writing that they were not genuine Apple AirPods.
What made this worse is that Apple’s system showed the AirPods had already been purchased on August 14, 2024. That’s months before we bought them. So someone probably bought real AirPods, swapped out the internals with fakes but kept the top lid (which has the serial number), sealed it back up, and returned it. Then Target resold it without checking.
I went back to the Target store with the receipt, the Genius Bar diagnosis, and photos showing the serial number and box. The manager refused to listen. She just said “we only sell sealed product” and wouldn’t look into the return history or open a case. She basically dismissed the whole thing immediately.
This post isn’t just about the $165. It’s about how a major retailer can resell a counterfeit product and then completely shut down any attempt to get it looked into, even when you show them proof from the manufacturer that the item is fake.
I’ve filed complaints with the FTC and the California Attorney General. I’m also seeing if anyone at Target corporate or their PR team will take it seriously before I consider legal options.
If you’ve bought AirPods and they don’t pair the right way, or you can’t see battery levels, or they dont show up in Find My, get them checked. The fakes are getting really good. I’m attaching redacted photos of the receipt, the Apple confirmation, and the box to show what we experienced
Very sad😕 already received the case for it through Amazon and the wait is killing me from the inside lol
Saw this on sale today, thought I would pass it along.
https://www.target.com/p/airpods-pro-2nd-generation-with-magsafe-case-usb-c/-/A-85978622#lnk=sametab
I have seen better deals on black friday last year $169 but this is still a decent deal compared to $249 on apple website (they won't even price match Target)