amazon customer service recent orders reddit - Brave Search

Is Amazon trying to get me to cancel my order?

reddit.com › r › amazonprime › comments › 1phkixc › is_amazon_trying_to_get_me_to_cancel_my_order

I have a similar issue. I ordered a laptop on the 26th and the delivery has been pushed back a couple of times. It was supposed to be delivered today, but I got a message asking me to confirm if I still wanted it and that it will not be delivered on 12/21. Fortunately is it not a gift and I am not in a rush for it, but the principle of the matter is that it should be delivered in a timely manner. Answer from Fancy-Chart-8133 on reddit.com

reddit.com › r/amazon › order not showing up under recent orders??

r/amazon on Reddit: Order not showing up under recent orders??

July 12, 2016 -

Hi r/Amazon! I recently purchased a notebook, it wasn't from Amazon but from a seller on Amazon. I got the confirmation email, and the money came out of my bank account so I assumed everything was normal. I usually use the app, and when I went to the "orders" tab, it wasn't showing up. I then went to my browser and it showed up when I went that route. It was fine for a few days, but now it's not showing up in my browser either! It's like there's no trace of me ordering it on Amazon, just in my email and bank account.

Am I looking in the wrong place or something? Should I contact amazon??

Just a potential fix: you might be in the Amazon of other country, (the Amazon app also changes country sometimes though it asks you), you need to set the country back to the one where you purchased it and that would be it. You may do this by going to your email and click track the shipment of the product you bought

Add me to the growing list encountering this as well. I did my family's Christmas shopping last night and ordered over $600 worth of toys using my Amazon credit card to get the 12 months special financing. I received the confirmation email after the order was placed with order numbers for each shipment. I checked my order history last night before logging out and it showed all my family's toys as expected. Fast forward to this morning and I wake up to an account-alerts email from Amazon saying they detected suspicious activity on my account about 15 minutes after the order was placed and they reversed any recent account changes, cancelled all recent orders, assigned a temporary password, and that I'll need to change it upon logging in again. They also recommend I add two-factor authentication (2FA) to help protect my account. But I already have 2FA enabled on my account; apparently whatever systems they have in place to detect and prevent fraud doesn't verify whether an account already has 2FA enabled. I log in this morning, change my password, and check my order history: none of the toys I ordered last night are showing up in my recent orders. I clicked the "Cancelled Orders" link in the top right and they don't show up there either. It's like my order just vanished; not in my history but not cancelled either. My Amazon account shows no record of me ever placing the order despite having received a confirmation email with all the details. I logged into my Amazon credit card account (Synchrony Bank) and it shows three charges: one for a single dollar which I'm assuming is a temporary hold, and two others totaling about half the total order. So apparently some of the charges went through; not sure if they'll make it all the way to posting but it at least showing pending as of now. I also received an email that one of the toys I order has already shipped out. The email gives me a tracking link to click but all it does is redirect to my Amazon account to view it in my order history which currently shows nothing so I have no way to track it. I chatted with a support agent earlier and he didn't give much information other than he said the suspicious activity email was "a glitch" and he did in fact see my orders in their system and they're supposed to be deliver in the upcoming days. I guess I'll wait and see. It's frustrating not being able to see what I ordered or be able to track anything, all while my credit card is being charged. UPDATE: Well, after 15 days, I finally have an update. It seems my Amazon account was suspended or something due to the alleged "fraudulent" activity despite there being no actual fraud taking place but it really wasn't a suspension as I could still do most normal things on my account. I received an email from Amazon saying my account had been reinstated and to "thank me for letting them know about my cancelled items." I'm not sure what they're talking about as I haven't contacted anyone at Amazon about my account status. Upon logging in today (Dec 31, 2023), my orders page now appears correct with all my previously purchased Christmas items appearing in the list. While nice, it's a bit useless now as all my items did eventually deliver and my credit card was charged so in the end it all worked out but I was still in the dark throughout the whole ordeal. So I'm guessing Amazon "suspended" my account when it detected fraud but still let me log in, view previous orders, place new orders (I bought gift cards for family during this time), change account settings, and chat with Amazon reps about order status? Doesn't sound like a suspension to me, but whatever. FYI for anyone googling who ends up reading this.

reddit.com › r/amazonprime › amazon customer service and the lies ive caught them in regards to my refund.

r/amazonprime on Reddit: Amazon customer service and the lies Ive caught them in regards to my refund.

2 days ago -

So I placed two orders and they were delayed, then on a 3rd order I only recieved 2/3 of the items.

3 orders they messed up.

$104 in all. Call the first time, she claimed to issue a replacement. Never came.

Called again and this agent said she wasnt allowed to do that and claimed to report her, then said she issued a refund for 5-7. I even asked for her to send me a confirmation email and she did.

Called the third time after 7 buissness days and she claims her system is malfunctioning.

Is there any other way I could get my money back. If I dont this is it. $104 lost. Im canceling all my subscriptions.

Pro tip: Dont use amazon, just think about the HOURS you spent talking with customer service just for them to waste your time.

I went through something similar recently, I called four times each rep told me “the last one lied” and finally I requested a supervisor and they were the only ones able to actually help. I would push to speak to a supervisor or lead on duty

reddit.com › r/amazonprime › orders missing from history

r/amazonprime on Reddit: Orders missing from history

July 29, 2024 -

Anyone ever experience this? It's been elevated twice now at Amazon customer service.

My Amazon orders for the last five days are missing from my history. They have either arrived or are still coming this week based on email alerts but don't exist under order history. If one trys to track package the order doesn't exist. Credit card has been charged for each order. Very weird (checked archived orders and not there until n case someone asks). Even weirder for one downloadable software order made yesterday the order status doesn't exist but the receipt does. Thanks!

Did we tried to check our cancelled order history? Or try to contact Amazon about what had happened?

I have lots of orders missing from my order history too. None were cancelled. What’s worse is I initiated a return for one of them and when I went back in the app and from desktop view, the return was nowhere to be found! Thankfully I kept the email and got the barcode to return the item from there. Also, I noticed Amazon is no longer itemizing in the order confirmations. It’s a pain because you then have to log in to see what the order was for. Not sure what’s going on!

reddit.com › r/amazonprime › is amazon trying to get me to cancel my order?

r/amazonprime on Reddit: Is Amazon trying to get me to cancel my order?

2 days ago -

So I ordered a pair of shoes on the 27th while it was on sale for $34.99. Its shipped and sold by Amazon but the estimated delivery date been updated at least 3 times so far, and it was updated to be scheduled for delivery for the 9th and that's tomorrow and my shoes still have not been shipped yet and have not got any delays in shipping or anything and my payment is not pending, but those shoes are now $99 and just wondering if they are trying to get me to cancel the order and re-order it or has anyone ever contacted Amazon about their shipping? I have bought few other things that was sold and shipped by Amazon and after the 27th and everything else has been shipped

I have a similar issue. I ordered a laptop on the 26th and the delivery has been pushed back a couple of times. It was supposed to be delivered today, but I got a message asking me to confirm if I still wanted it and that it will not be delivered on 12/21. Fortunately is it not a gift and I am not in a rush for it, but the principle of the matter is that it should be delivered in a timely manner.

I ordered a coffee maker 11-30 and was delayed last expected 12-16. I asked and told them that was unacceptable yesterday and now it is coming tomorrow. I would ask thru chat to see if they can speed it up. I agree they do seem to push it off which is frustrating when they promise a date.

reddit.com › r/amazonprime › i just spoke with amazon customer service about every prime item i order now taking 5 days to arrive

r/amazonprime on Reddit: I just spoke with Amazon customer service about every Prime item I order now taking 5 days to arrive

November 2, 2020 -

The first rep hung on me.

Second rep kept saying, "I don't know," as if that was a perfectly satisfactory answer.

I referred her to my last three orders, as well as my most recent order. They all had the Prime check mark. And when I went to choose delivery options, it said that it took 5 days regardless of whether I had Prime or not. Again, the rep said, "I don't know."

And I guess she thought I'd say, "Great, thanks for the peace of mind," and end the call.

But instead, I asked, "Can you find out?" And she said she had to get her supervisor.

So the supervisor comes on, and she barely speaks English. She kept repeating that Prime shipping "depends on the item." Among my last four orders, which all had the Prime check mark and shipped from Amazon, was a magnesium supplement that I'd ordered every month for the past two years. It used to arrive in one or two days tops. Now it's taking 5 days, like everything else. And again, she repeats, "It depends on the item."

So I asked, "Then what item can I get in 2 days?"

She said that Prime only promises "2 day delivery," from the shipping day, and now it takes 3 extra days to process orders before they ship out. So I told her that it didn't take 3 days before, and she went back to saying, "It depends on the item."

After going in circles for 15 minutes, she asked if I wanted to be transferred to another department. I said, "I thought this was the department that could help me." And she says, "No." I asked her to transfer me, and then she goes, "Is there anything else I could help you with?" I declined.

And then she said, "Have a nice day," and she hung up without transferring me.

2-day shipping isn't even claimed as a feature of Amazon Prime anymore since covid https://www.distractify.com/p/what-happened-prime-two-day-delivery

So, do you feel better? What did you learn from your experience? What did you hope to learn? What do you believe are the possible reasons behind the extended delivery times you are now experiencing and who do you think within Amazon would be able to confirm or refute those reasons? Clearly, customer service representatives do not have that sort of visibility.

reddit.com › r/amazonprime › has amazon customer service sort of totally collapsed?

r/amazonprime on Reddit: Has Amazon customer service sort of totally collapsed?

August 28, 2023 -

Been a "good" customer of Amazon for years ... tend to do a lot of Prime ordering when in the US for a month or two every year. A smattering during the rest of the year. Etc, etc. I've purchased laptops, TVs, camera gear, etc.

The odd time I've run into issues, I've tended to like using the "live chat" support option as it allows me to do other things while apparently getting support. However lately I've found that the operators seem to be lacking in .... what can only be called basic human intelligence.

I'm sure that others who have encountered the same thing know what I'm talking about and don't require elaboration. The thing is that I can't remember it always being this way. Like ... there's bad customer support ... but it's reached the point of badness whereby it almost feels deliberate ... like the CSAs have gone renegade and are actively trying to troll the customers by being as unhelpful as possible.

Anybody else noticed the same thing? Is there an explanation for what's going on? Or has Amazon simply make a business decision that customer service is no longer a part of its business model so it offshores it all to the lowest common denominator and hopes that most customers won't care or will keep buying?

Me: I ordered an item that can in two boxes and only one box arrived. Support: So you received the order? Me: I didn't get one of the boxes. Support: So you didn't received the order? Me: I got one of the boxes. Support: So you received the order? Me: I didn't get one of the boxes. Support: So you didn't received the order?... In the end they reshipped both boxes, so I now have three shelves instead of 2.

I use Amazon since 2013, I remember telling myself I love Amazon, it was the first company from which I purchase online, I got all my packages on time, If I ever got a problem, they will find your solution in less than 10minutes, contacting them was easy, and they were always who understand and help you accordingly, since 2020 or so, specially since pandemic era there has been a downgrade by a lot, there's bunch of indians who lack of common sense or intelligence, I know that in India education quality is bad, but I never knew how bad it could be. I been having people transfering from one deparment to another, tell me lies, hang up the call on me, the worst things you can imagine I have decide this year to stop purchasing on Amazon the most I can. The issue it's that I have issues making purchases with Walmart and Target so my only retailer I can use is Amazon, but I hate their CS so much that I'll probably stop purchasing online from good! It's incredible, it's 2023 and you have this kind of experience. I'm dissapointed from something that used to be good. Now searching on internet it seems like average salary in India is less than 200$/month. So yes for Amazon it's great to hire a Lot of uneducated people for 200$ instead of paying a US Based person 15$/h or more to do Customer service in US. Business as usual, disgusting. Make a law about keeping 50% of their CS located is US for all those Big tech companies, but well thats just my dream since I'm not running for president, and all those who are, I believe don't wanna fight Ama$$on for many rea$$$$$on$$ if you got me.

Business Insider

businessinsider.com › reviews › tech › 4 ways to contact amazon customer service

How to contact Amazon in 2025: Customer service, phone, live chat

2 weeks ago - The quickest way to get help with ... the Customer Service page. This page should help with most basic issues. Amazon · This page alone can probably solve the majority of your questions and issues. If you need help tracking down an order that hasn't arrived, starting a refund, reloading a gift card, managing details on your account, or troubleshooting devices, check out this page's help articles. You can also select items you need help with from a list of your recently ordered products ...

reddit.com › r/amazonprime › amazon sends me somethingi ordered again and again?

r/amazonprime on Reddit: Amazon sends me somethingi ordered again and again?

1 week ago -

I while ago I had ordered a $100 tool and got it when the tracking info said it arrived. Then a week or two later there was a box by my door that had the exact same thing in it, with a different tracking number which I thought was odd but I could use more of them anyways. Then this week I got a package notice from Canada post, and when I picked it up it was the exact same tool. What's going on? I'm pretty sure it's not a subscription something as the order doesn't mention subscriptions anywhere and I don't seem to be billed for it every time.

I checked subscribe and save and it doesn't show up. Looking at my order history and comparing it to my bank, I had purchased it on November 7th and was billed for it on the 10th when it shipped, then on November 17th I got charged for the same amount again, and had a correction on the same day that refunded that exact amount. There aren't any transactions since then for it. This is not a consumable item that would benefit from any subscription service, and none seems to be ordered on the item page. It's from the Accusize store page which is one of the more trustworthy Amazon stores.

I've seen recently under returns that it's possible to return extra items received. The option says "Received extra item I didn’t buy (no refund needed)".

reddit.com › r/amazonprime › amazon’s customer service reps lied to my face

r/amazonprime on Reddit: Amazon’s Customer Service Reps Lied to My Face

February 28, 2025 -

As a long-time Amazon Prime member in a major city, I rely on their same-day delivery for its convenience and selection. But my recent order of cleaning supplies turned into a maddening ordeal of lies and terrible service. Here’s the story.

I ordered cleaning supplies via Prime, paid extra for same-day shipping, and was given a delivery window. An hour or two into the slot, I checked my Amazon account and saw, “a Problem occurred during shipping. Check back in two days if you don’t receive it.” Annoyed, I started a chat with a rep named Veena, explaining I needed the items today and asked for a reattempted delivery. She responded, “I’ve put my best efforts in, contacted the delivery team, and expedited the process. Don’t worry, the item will be delivered today. We’ll ensure this doesn’t happen again.”

I replied, “If it’s not delivered today, cancel the order. I’ll buy it at a store.” Veena doubled down: “No need to worry, I’ve double-checked, and you’ll receive it today. I’ve taken care of it.” Reassured, I waited—but got no updates. Hours later, no package arrived.

Frustrated, I requested a callback. The phone rep told a completely different story: the item was likely damaged in transit, sent back to the warehouse, and would be “automatically canceled and refunded” once it arrived. He advised placing a new order, since delivery wouldn’t be reattempted. I checked the tracking, and the item had reached the Amazon facility hours earlier—yet no refund, no cancellation, just the same vague “check back in two days” status.

So, Veena lied about fixing the issue and guaranteeing delivery, while the phone rep’s promise of an “instant refund” never came through. Worse, Amazon offered no compensation—not even a courtesy credit. I’ve had issues with Walmart+ before, and they’ve proactively given me $5–15 credits without me asking. Amazon? Zero accountability.

These chats and calls are monitored, so how do reps get away with blatant lies? Why isn’t this investigated? I want to ditch Prime and stop supporting a company that treats customers like this, but Walmart+ doesn’t yet match Amazon’s same-day selection in my city. I feel trapped.

Has anyone else been misled by Amazon’s customer service? Thanks for reading my vent!

Veena didn't really lie. Veena checked the database for the delivery info at hand and followed the program. Veena is a bot and only lies when they don't have the info, and then they make stuff up. Not sure it is lying though, just wanting to give you a positive answer when the truth may be more helpful. That fake cheerfulness while being useless would get me mad too.

Find elsewhere

Google Bing Mojeek

reddit.com › r/customerservice › wtf has happened to amazon customer service?

r/CustomerService on Reddit: WTF has happened to Amazon customer service?

December 23, 2024 -

Ordered a Galaxy A16 two days ago (5/27) that had prime 2 day delivery on the product page. Today is two days later, and the phone is not delivered. So I go and spend 20 minutes trying to find Amazon's customer service number. Finally got them to call me, which they did immediately. I had to answer questions from some AI prompt menu, then listen to elevator music for 15 minutes.

Finally I get a person. Something unintelligible in a Mumbai India accent. I explained the situation to him. He asked what the ETA was during product checkout. I'm like, I don't FN know, I didn't see anything like that upon checkout. He said that it was originally scheduled for the 9th. And AGAIN I reiterated the PRIME TWO DAY DELIVERY that was on the product page. He starts going on about what if it's not near me, and I basically said something like THAT'S AMAZON'S LOGISTICAL PROBLEM, NOT MINE. Ya'll promised 2 day PRIME delivery on the product page, I'm a Prime member, and that's what I expected. So, you can either send me the exact same phone, OVERNIGHT, or I'll cancel my Prime membership over this.

Note the text inside the highlighted red box, and the text just below it.

Now I get that Amazon will pull "the 2 days after it ships" BS, but this is ridiculous. They're unable to put a phone that's in a box, into another slightly bigger box, and affix a label to it in less than 9 days? You might also note underneath the red box, where it states the delivery date if you order it before a certain amount of time shown on a count down clock. Note how it is two days from today's date...

How is this not false advertising?

Final update: They shipped it on June 1st, and it just got here today (June 5th)... They sent it the slowest way possible (USPS Parcel Select), and from their farthest warehouse (TALLAHASSEE, FL) from me (I'm in MN). So they didn't even get it here in the required "two day" Prime shipping that they advertised for this product...

It's two day delivery not shipping as in once it ships it arrives in two days

The solution would be to lower your expectations. First world problems. I’m not saying they’re right. I’m saying I could feel your blood pressure go up.

reddit.com › r/amazon › why does amazon customer service ask you for the order number when you have to initiate the request from the order itself?

r/amazon on Reddit: Why does amazon customer service ask you for the order number when you have to initiate the request from the order itself?

January 15, 2018 -

More than that, if you request help on an item like a kindle, despite having to make the support request from the order for that exact item, you will have to give your customer service agent the order number, only to have them discover after a few minutes that you should be talking to a kindle rep, who you get transferred to and then they promptly ask for your order number yet again...

This isn't a question as much as it is a whine, but its fucking irritating, and inexcusable that amazons customer service software is so badly setup that it can't connect you to the proper department or even inform the rep what order number you requested help about...

Apparently you can have a specialized problem, which requires a transfer to yet another rep, who still will not know your order number... this is spectacularly dumb.

Transcript of chat session:

Me: My kindle I got for christmas was defective, I ordered a replacement a while ago but it never showed up. Went to check on it and it says return recieved which is odd since I never got it and certainly didn't send one back.

You are now connected to Maribeth from Amazon.com

Me: Hello

Maribeth: Hello, my name is Maribeth. I'm here to help you today. Thank you for being a Prime member.

Me: Hi Maribeth

Maribeth: I'm sorry that you received a defective item. No worries, let me check on this for you and see what I can do to hlp.

To check on this for you, can you please provide your order number?

Me: order number

Thanks

Maribeth: Thank you for the information.

Upon checking here that it is a kindle item, no worries, to help you with this I will transfer you to our special team to assist you better with this. Thank you, u/prettytarable.

A Customer Service Associate will be with you in a moment.

You are now connected to Venkata from Amazon.com

Venkata: Hello Tara , my name is Venkata. Please give me a moment to review the previous correspondence.

Me: No worries

Thanks for helping

Venkata: May I know if you're referring to " Helen's Kindle " ?

Me: No

Who's is that?

Venkata: Sorry for that u/prettytarable 's Kindle***

Could you please help me with the order ID for replacement ?

Me: That should ge it

order number

Venkata: Thank you for the information.

Could you please give me a minute to look into this and help accordingly ?

Me: No problem

Venkata: Thank you for your time.

There is a separate team expertized handling this issue please stay connected while I transfer the chat to them .

A Customer Service Associate will be with you in a moment.

You are now connected to Imkongrenla from Amazon.com

Me: Ok I don't mean to get cranky, but this is my third transfer

Imkongrenla: Hello, my name is Imkongrenla. Please give me a moment to review the previous correspondence.

I'm sorry to keep you waiting. It'll just be a moment longer.

Me: No worries

Imkongrenla: Let me connect you to a member of our kindle team. It will only take a moment.

A Customer Service Associate will be with you in a moment.

I work for customer service and even I'm sitting here wondering what in the ever loving fuck these halfwits are doing. For what it's worth, I don't recommend contacting chat for much more than Where's My Stuff type issues. It has been my experience, both personally and by customer report, that they don't really give you their full attention (they can have up to 3 chats active at once), and they're most likely to outright lie to you in chat. Don't ask me why, since there is literally a written record of the whole conversation, but yeah - unrepentant liars, some of them. When in doubt, call us. At least for me personally, I'll get you to the right department the first time if I'm not supporting that device or service at the time.

Computer systems are failible. If they linked the offer number you start with to the customer service system, inevitably there would be a glitch and they'd risk either making un-fixable errors (by mucking about in a different customers order) or simply being unable to help you until the system got back in order. By having a simple system, there is less room for glitches that can't be easily dealt with. Bonus being that each interaction the customer confirms that the system pulled up exactly this order number.

reddit.com › r/amazonprime › what happened to amazon customer service?!

r/amazonprime on Reddit: What happened to Amazon customer service?!

October 22, 2025 -

I've been an Amazon customer since 1997. Customer service has always been excellent with little wait times. Last month I exchanged an item and returned the original one. A few days ago I got an email that I will be charged for not returning it. I go to online chat and was told that I won't be charged. A few days pass and I was still charged, even though I was told I would not be.

Now I try to connect to chat again. The AI chat thing keeps saying the issue has already been resolved. I keep trying to connect to a chat representative and the screen just says "connecting you to an associate..." for over 20min. Wtf? So I try to call and it says the hold time is 30min+. Wtf?? I used to connect to a human instantly!

They've been steadily declining in quality for years. It's just about to the point where I'll delete instead of renewing next year. In the last couple days or so, though, they're super-slammed due to secondary effects and knock-on from the huge AWS outage. They will likely return to "normal" levels of terrible in a week or so.

New CEO - the moment Jeff Bezos left it was going to happen, they just appoint a Wall Street leech and only focus on shareholders value not customers. Jeff was fighting against the board because it was his company. This guy only cares about his bonus, meaning you need to reduce cost by all means.

reddit.com › r/amazonprime › order details not showing up on orders page

r/amazonprime on Reddit: Order details not showing up on orders page

August 18, 2024 -

So i had an order that shipped yesterday. When i wanted to see it's status today - all i saw was this

Other orders show up fine. It's been like that for the last 8 hours at least.

I had tracking page on separate tab open - and it still works and it appears that order is in fact shipped and moving, but details are still no available.

I'm curious if anyone experienced similar issue? Should i contact support or just wait until order arrives?

check if youre on the correct account, give it atleast 24 hours. check your emails for any notices as well.

11/06/24 Me and my wife’s orders not showing up in the order section as well. I updated Amazon app, force restarted my iPhone & uninstalled and reinstalled the Amazon app order still not showing up in order section after placing order.

reddit.com › r › amazonprime › comments › 1k728af › can_customer_service_chat_see_the_items_i_have

Can customer service chat see the items I have purchased ...

We cannot provide a description for this page right now

reddit.com › r/amazonprime › is there something going on at amazon? my last two orders have been delayed.

r/amazonprime on Reddit: Is there something going on at Amazon? My last two orders have been delayed.

November 5, 2025 -

They were ordered at different times. One of them's about 3 days late now and the one I ordered yesterday was supposed to be here today. Now says it's delayed another day. This one has no tracking whatsoever.

Same here, in Portland, OR. I have 3 orders that were supposed to be delivered yesterday and now it says "delayed not yet shipped" and I cant cancel them.

Same for me in MA. Four out of my last five orders have been days late.

reddit.com › r/amazon › weekly help and discussion thread for the week of may 19, 2025

r/amazon on Reddit: Weekly Help and Discussion Thread for the week of May 19, 2025

March 15, 2025 -

This thread is a place for Amazon questions and general discussion. This is also the only place you may ask individual questions about delivery, shipping, returns, and account issues.

If you want to complain about something, please use the Meltdown Monday thread instead.

Make a top-level comment if you want to ask a question or start a discussion! Also, please don't downvote questions!

A big thank you to the many people who take time to answer other people's questions!

For past help threads, please search the Weekly Archive.

What are the odds that iPads will go on sale for the upcoming prime day specials? I’m a new prime member so I’m not sure if they typically go on sale during this time? The best deal I’ve found at the moment is an open box iPad 10th gen from Best Buy for $284. Debating if I should hold off until prime day deals in hopes of getting something cheaper. Thanks.

Hi. I have been unable to sign into my Amazon account. The account is fully active according to Amazon customer service who I have spent hours on the phone with. I go to sign in and the app to website send me an OTP via text or email (I’ve tried both) and after I plug it in it tells me to open the Amazon shopping app to verify who I am. But that doesn’t do anything. Whether I’m trying to sign in with the app or the website nothing pops up to verify me because I’m signed out of everything. Amazon then required me to change my password, and now I have been signed out of all Amazon related apps and unable to sign back in. I call them every day and they say they will fix it in 24 hours. Of course it is not fixed and they say they have no other options. I even went so far as to have them cancel the entire account/ wipe it out and close it down and still the sign in/sign up process does the same thing. Has anyone had this happen before? And advice? I am using apple products.

reddit.com › r/amazonprime › amazon service outage/errors

r/amazonprime on Reddit: Amazon service outage/errors

August 28, 2024 -

PSA: Amazon is experiencing an outage right now. It started about 45 minutes ago. In many cases, your order history may say "There's a problem displaying the details for this order right now", your cart may be empty, and other nonsense.

That's what you get for not letting those tech workers work from home!

Phew! Thought they shut down my acct. Thanks for the PSA!

If you change the search history to 2024, you should be able to see them all.

reddit.com › r/amazonprime › anyone else experiencing horrible service from amazon recently? all my prime orders are 2 to 4 days late, lied to by customer service that issues are resolved and they aren't, returns sent back and then got recharged for not returning the item but tracking shows it at warehouse. i'm pretty livid!

r/amazonprime on Reddit: Anyone else experiencing horrible service from Amazon recently? All my prime orders are 2 to 4 days late, lied to by customer service that issues are resolved and they aren't, returns sent back and then got recharged for not returning the item but tracking shows it at warehouse. I'm pretty livid!

December 5, 2024 - Ordered from Amazon, package went missing, was promised a refund that I never recieved and now Amazon says I'm shit out of luck because it's been longer than 30 days... what to do? ... All about Amazon Prime. Not an official Amazon support site. ... 2 packages dropped off at post office, proof of posting with tracking but after a week neither have been scanned? ... The unofficial Royal Mail and Parcel Force subreddit. THIS IS NOT CUSTOMER SERVICE.

reddit.com › r/amazonprime › amazon deleted history of almost all 2023 purchases and won’t bring it back

r/amazonprime on Reddit: Amazon Deleted History of almost all 2023 purchases and won’t bring it back

December 23, 2023 -

All started when I bought an Apple gift card and it locked my account because it thought I was being hacked. Did everything I had to do and realized everything in my account was old and new stuff was wiped. Even my addresses and payment methods were wiped and replaced with old ones I deleted long time ago.

I’ve talked to almost 10 customer support reps over the phone and over live chat, multiple managers. Multiple times I’ve had people escalate it and say the investigations team will get back to me and nothing. Only way to get my proof of purchase for those accounts is to ask support to email it to me.

Any suggestions?

update: the order history came back around a month ago. I gave up awhile back. So I’m not sure if calling helped or not.

The same thing happened to me when I bought an Xbox gift card. But they randomly deleted purchases over the past several months. I was told that it is not possible to get those orders back. My son in law works in the AWS side of the house and told me someone screwed up and none of this should have happened. It seems no one there knows how to undo what happened. Talking to their CSR was a joke. I was advised to not purchase those types of items to prevent the same thing from happening in the future. When I asked why digital gift cards were offered if I shouldn’t purchase them, there was silence on the other end of the phone.

My account had a technical glitch, I was one of the oldest Amazon accounts apparently (old enough from when Amazon was truly a books only website) and every time you change a billing address it updates an internal record within the Amazon system but is not visible on your end and somehow I had too many on mine from all my moves over the years. One day my account was just deleted by this glitch. It took them several days and escalations to the executive customer support to get someone to actually get involved and try to help me. In the end they could not recover my purchase history at all, nor any of my owned digital licenses. They ended up giving me prime for a year for free and a gift card for the estimated value of all those purchases but nothing extra for all the time and trouble it caused me. (They could see the account history on their side but could not restore it for some reason). I was never able to find anyone with a similar situation like this …. You may want to try and escalate to the executive email address. Those people are probably your only hope to get it fixed. It used to be [email protected] , not sure if it has changed with his departure as CEO.

reddit.com › r/amazonprime › when did amazon customer service become so horrible? i remember them being very helpful. now it is absolute trash and people just close the chat or call.

r/amazonprime on Reddit: When did Amazon Customer Service become so horrible? I remember them being very helpful. Now it is absolute trash and people just close the chat or call.

June 9, 2025 - When trying to track down a missing order that they said was delivered, I got straight up got lied to over two days by two customer service agents saying it was coming the next day and then that was confirmed by a third. At this point my Prime Orders are arriving 5-11 days out --if at all-- and I'm wondering what I'm paying for. ... Less than a year ago. They’re about to lose a very very expensive customer as I use Amazon for everything due to basically living at work and relied on the convenience for a long time.