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r/amazon on Reddit: Order not showing up under recent orders??
July 12, 2016 -
Hi r/Amazon! I recently purchased a notebook, it wasn't from Amazon but from a seller on Amazon. I got the confirmation email, and the money came out of my bank account so I assumed everything was normal. I usually use the app, and when I went to the "orders" tab, it wasn't showing up. I then went to my browser and it showed up when I went that route. It was fine for a few days, but now it's not showing up in my browser either! It's like there's no trace of me ordering it on Amazon, just in my email and bank account.
Am I looking in the wrong place or something? Should I contact amazon??
Top answer 1 of 5
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Just a potential fix: you might be in the Amazon of other country, (the Amazon app also changes country sometimes though it asks you), you need to set the country back to the one where you purchased it and that would be it. You may do this by going to your email and click track the shipment of the product you bought
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Add me to the growing list encountering this as well. I did my family's Christmas shopping last night and ordered over $600 worth of toys using my Amazon credit card to get the 12 months special financing. I received the confirmation email after the order was placed with order numbers for each shipment. I checked my order history last night before logging out and it showed all my family's toys as expected. Fast forward to this morning and I wake up to an account-alerts email from Amazon saying they detected suspicious activity on my account about 15 minutes after the order was placed and they reversed any recent account changes, cancelled all recent orders, assigned a temporary password, and that I'll need to change it upon logging in again. They also recommend I add two-factor authentication (2FA) to help protect my account. But I already have 2FA enabled on my account; apparently whatever systems they have in place to detect and prevent fraud doesn't verify whether an account already has 2FA enabled. I log in this morning, change my password, and check my order history: none of the toys I ordered last night are showing up in my recent orders. I clicked the "Cancelled Orders" link in the top right and they don't show up there either. It's like my order just vanished; not in my history but not cancelled either. My Amazon account shows no record of me ever placing the order despite having received a confirmation email with all the details. I logged into my Amazon credit card account (Synchrony Bank) and it shows three charges: one for a single dollar which I'm assuming is a temporary hold, and two others totaling about half the total order. So apparently some of the charges went through; not sure if they'll make it all the way to posting but it at least showing pending as of now. I also received an email that one of the toys I order has already shipped out. The email gives me a tracking link to click but all it does is redirect to my Amazon account to view it in my order history which currently shows nothing so I have no way to track it. I chatted with a support agent earlier and he didn't give much information other than he said the suspicious activity email was "a glitch" and he did in fact see my orders in their system and they're supposed to be deliver in the upcoming days. I guess I'll wait and see. It's frustrating not being able to see what I ordered or be able to track anything, all while my credit card is being charged. UPDATE: Well, after 15 days, I finally have an update. It seems my Amazon account was suspended or something due to the alleged "fraudulent" activity despite there being no actual fraud taking place but it really wasn't a suspension as I could still do most normal things on my account. I received an email from Amazon saying my account had been reinstated and to "thank me for letting them know about my cancelled items." I'm not sure what they're talking about as I haven't contacted anyone at Amazon about my account status. Upon logging in today (Dec 31, 2023), my orders page now appears correct with all my previously purchased Christmas items appearing in the list. While nice, it's a bit useless now as all my items did eventually deliver and my credit card was charged so in the end it all worked out but I was still in the dark throughout the whole ordeal. So I'm guessing Amazon "suspended" my account when it detected fraud but still let me log in, view previous orders, place new orders (I bought gift cards for family during this time), change account settings, and chat with Amazon reps about order status? Doesn't sound like a suspension to me, but whatever. FYI for anyone googling who ends up reading this.
Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 8e1c6ba0-f084-425d-86be-fa1bc6b45a8f
Is your Amazon order history not showing?
August 14, 2023 - From this page, you should see your full Amazon order history. If it seems like some orders are missing, here are the top three likely reasons why: 1. Check your filters. These are on the right side of the page (above the listed orders). These filters can be set to different date ranges or ...
[deleted by user]
Because you're using the same payment method / accounting system. No you can't disable it. Pay cash/different card if it bothers you so much. More on reddit.com
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May 15, 2024Order History Report Link Not Working
You are correct and it is extremely annoying. I called Amazon tech support on 8/25/2020 and they were clueless. The download feature of purchases is simply gone. I am now using a Chrome extension that is not too bad....but doesn't have as much detail. I hope it isn't spamware or worse. It's called Amazon Order History Reporter
More on reddit.com 20
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November 5, 2019Amazon order missing from history
Pull up your order confirmation email and look there.
More on reddit.com 28
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April 21, 2017Order not showing up under recent orders??
Just a potential fix: you might be in the Amazon of other country, (the Amazon app also changes country sometimes though it asks you), you need to set the country back to the one where you purchased it and that would be it. You may do this by going to your email and click track the shipment of the product you bought More on reddit.com
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July 12, 2016Videos
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ZonHack
zonhack.com › home › blog › why is my amazon order not showing up under orders?
Why Is My Amazon Order Not Showing Up Under Orders? - ZonHack
April 21, 2025 - A commonly overlooked reason for “missing” orders is incorrect filter settings within the Amazon account. The platform’s order history system uses various filters to help users organize their purchases, but these same filters can sometimes ...
TikTok
tiktok.com › discover › why-can-i-not-see-my-amazon-orders-in-the-app
Why Can I Not See My Amazon Orders in The App
2 weeks ago - TikTok · Log in · Search · For You · Explore · Following · Upload · Profile
YouTube
youtube.com › watch
How To Fix Amazon Order History Not Showing (2025) - YouTube
How To Fix Amazon Order History Not Showing (2025)If you want to learn how to fix the issue of Amazon order history not showing, then this video will be perf...
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ZDNET
zdnet.com › home › business › e-commerce
You can't hide your Amazon orders in a shared account anymore - but here's a workaround | ZDNET
3 weeks ago - You can no longer archive or hide orders from your Amazon history. Amazon recommends setting up Family accounts instead. Previously archived orders now show in your main history.
Amazon
amazonforum.com › s › question › 0D56Q0000DjQtu9SQC › why-is-my-purchase-history-missing-from-amazonnot-just-videos-all-purchases
Why is my purchase history missing from Amazon?--not just ...
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JustAnswer
justanswer.com › software › qbf2l-just-placed-order-amazon-even-paid.html
Amazon Order Not Showing: What to Do? | Q&A
October 11, 2024 - If your Amazon order doesn’t show up, first check your email spam or promotions folder for confirmation. Verify payment success via your bank or card statement. Log out and back into your Amazon account to refresh order history.
Downdetector
downdetector.com › status › amazon
Amazon down? Current status and problems | Downdetector
2 weeks ago - Real-time overview of problems with Amazon. Website down, can't log in or place orders? We'll tell you what is going on.
JustAnswer
justanswer.com › software › r2nus-can-t-access-previous-order-list-new.html
Fix: Accessing Old Amazon Orders on New Phone
Open the Amazon app.Go to "Accounts & Lists."Select "Your Orders."Browse or search for specific orders in your order history.
Android Police
androidpolice.com › home › industry › how to find and archive amazon orders
Amazon: How to find and archive old orders
June 21, 2024 - Although there isn't a dedicated ... order history or hide orders from family members who share your account, Amazon lets you archive orders to keep them out of sight. Archiving your orders keeps birthday presents, such as wireless headphones, and other surprise gifts out of everyone's sight using the same Amazon account. This guide shows you how to ...
Quora
quora.com › I-placed-my-order-from-Amazon-then-I-looked-at-my-order-history-and-it-didnt-show-what-I-ordered-Has-this-happened-to-anyone-Does-anyone-know-how-to-fix-it
I placed my order from Amazon, then I looked at my order history, and it didn't show what I ordered. Has this happened to anyone? Does anyone know how to fix it? - Quora
Answer (1 of 4): I got a notice from Amazon that there had been unauthorized activity on my account and I was able to see the fraudulent transactions in my order history for a couple of days, then they dissappeared as if they’d never happened, apparently deleted by Amazon.
Amazon
aboutamazon.com › news › retail › how-to-hide-amazon-orders
How to hide your Amazon orders to keep gift purchases a surprise
July 1, 2025 - Customers can adjust their device notifications settings in the Alexa app by going to More > Settings > Notifications > Amazon Shopping and adjusting toggle off the ability for Alexa to say or show ...
JustAnswer
justanswer.com › software › n0c5b-can-t-access-past-orders-amazon-can-t.html
Can't Access Past Orders on Amazon? Expert Solutions Here
If you can’t access past orders or updates on the Amazon mobile app, first clear the app cache and data to remove corrupted files. Ensure the app is updated to the latest version.
Dhgate
smart.dhgate.com › amazon-order-not-showing-up-heres-why-what-to-do
Amazon Order Not Showing Up? Here's Why & What To Do
3 weeks ago - Find expert-backed shopping guides and top product picks from DHgate. Make smarter decisions with curated insights tailored for international buyers.
Amazon
amazonforum.com › s › question › 0D56Q0000Dal3plSQA › order-history-disappeared
Order history disappeared - Amazon Forum
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Amazon
amazon.com › gp › help › customer › display.html
Request your personal information - Amazon Customer Service
Access your personal data that isn't available in Your Account, such as your search history. ... Go to Request your data. Sign in to your Amazon account. Note that signing in is required for security reasons.
Amazon
amazon.com › gp › help › customer › display.html
Archived Orders - Amazon Customer Service
You can view previously archived orders in Your Orders.