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Apple ID locked and can't be used?

reddit.com › r › applehelp › comments › 1e10014 › apple_id_locked_and_cant_be_used

I have been using my Apple ID account for over 10 years. I registered it with my Gmail address and my primary phone number. I am still using that Gmail and phone number, and no one has ever accessed my account. Currently, I am logged into my iPhone 15 Pro and Watch Ultra. Suddenly, my phone displayed the message: "The Apple ID is not active." I contacted Apple Support via chat and visited the link iforgot.apple.com , following the instructions. But a few hours later, I received an email from Apple stating: "We’ve reviewed your request, and access to your account ( [email protected] ) has been denied." After that, I tried everything, but my Apple ID account is still unusable. I contacted Apple Support multiple times, but they couldn’t help me. I am truly disappointed and don’t understand what has happened. I called Apple Support many times, and each time the staff gave me the same unclear answer, saying that my Apple ID is permanently deactivated. There is no way to back up all the data on my iPhone to another device because if I do, the deactivated Apple ID will transfer as well. Additionally, all the photos and videos I paid to back up on iCloud are now gone forever. I paid Apple to store my photos, believing that iCloud was safe, and now I've lost everything. I am really disappointed and exhausted. I thought using iCloud was safe, and now this is the result I get. Answer from Ok-Panic-8207 on reddit.com

reddit.com › r/applehelp › apple id locked and can't be used?

r/applehelp on Reddit: Apple ID locked and can't be used?

July 11, 2024 -

I'm trying to get into my very old apple account from years ago. I believe it was one of my first accounts but I couldn't remember the password so I went to forgot password, put in the email and it said the account is locked and can't be used. And the account uses an iCloud email. I don't know what to do. Is there any way to get into the account or am I screwed?

I have been using my Apple ID account for over 10 years. I registered it with my Gmail address and my primary phone number. I am still using that Gmail and phone number, and no one has ever accessed my account. Currently, I am logged into my iPhone 15 Pro and Watch Ultra. Suddenly, my phone displayed the message: "The Apple ID is not active." I contacted Apple Support via chat and visited the link iforgot.apple.com , following the instructions. But a few hours later, I received an email from Apple stating: "We’ve reviewed your request, and access to your account ( [email protected] ) has been denied." After that, I tried everything, but my Apple ID account is still unusable. I contacted Apple Support multiple times, but they couldn’t help me. I am truly disappointed and don’t understand what has happened. I called Apple Support many times, and each time the staff gave me the same unclear answer, saying that my Apple ID is permanently deactivated. There is no way to back up all the data on my iPhone to another device because if I do, the deactivated Apple ID will transfer as well. Additionally, all the photos and videos I paid to back up on iCloud are now gone forever. I paid Apple to store my photos, believing that iCloud was safe, and now I've lost everything. I am really disappointed and exhausted. I thought using iCloud was safe, and now this is the result I get.

Same thing. Moreover, my iPhone is still logged into this deactivated account and it doesn't allow me to log out. Therefore, it's essentially bricked by Apple for no reason and they are refusing to do anything about it.

reddit.com › r/applehelp › apple id locked with no explanation. apple refuses to unlock it.

r/applehelp on Reddit: Apple ID locked with no explanation. Apple refuses to unlock it.

September 13, 2024 -

I got a notification on my Mac a few days back that there was an issue with my Apple ID. It said I needed to reenter my pass, so I did and I got "This Apple ID is not active. I requested a unlock then a day after I got a email saying they DECLINED my unlock. I contacted support and they confirmed my Apple ID was gone forever and all I could do was create a new one. As I cannot sign out, I created a new one and linked it to App store and iMessage only. I have important things on my iCloud, so that's why I'm so desperate to unlock this account. I saw a post (https://www.reddit.com/r/applehelp/comments/186ej02/my_apple_id_has_been_permanently_disabled_and_was/) and their Apple ID was unlocked randomly. What are the chances this will hopefully happen to me?? I am willing to do anything to get this account back. (I haven't done anything wrong, I read the terms and conditions and I haven't broke them, I am just a normal Apple user. The only thing I did was send "hello" to my friend that day.)

We’re definitely missing something here. They won’t just lock it permanently for no reason. Reach back out to Apple

And Apple ID gets locked if you’ve entered a password incorrectly a number of times, have suspicious activity in the account, or have charged back a transaction (or if you’re doing illegal activity which are of course against terms of service). If you haven’t tried actually calling someone, do that.

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reddit.com › r/macos › why does my apple id keep getting locked?

r/MacOS on Reddit: Why does my Apple ID keep getting locked?

May 10, 2024 -

Machine: Macbook 2016 Phone: Note 20 Ultra, Note 8 Services: Primarily gmail accounts, google and samsung for cloud backup.

SHORT VERSION: My apple ID keeps getting locked when I hardly ever mess with it. Im an average computer user who doesn't do much outside of social media, youtube, reddit, quora, pornhub and occassional basic video/image/audio editing. Anyone have thoughts on likely culprits?

LONG VERSION: Why do you suppose this keeps happening seemingly on it's own? I used to think it perhaps had something to do with the rare occasions I used NordVPN because eventually it occured to me thats what kept getting me blocked out of the Mail app. But I havent used a vpn in a long while, like not since 2023. And I don't find myself at an apple ID login screen very much either. If I do it's usually because im trying to download something in the app store, or Dropbox (which I don't really use) is doing that thing where it randomly alerts me that I can't use it until I login with my Apple ID.

It's always months inbetween attempts, but whenever I end up needing to (certain the login info is correct), it tells me my "Apple ID has been locked for security reasons". When I go through the annoying procedure of unlocking it, it always takes some ridiculous extra steps because it never accepts my security answers. As if I forgot my first dog........yea right. As I am not especially cybersecurity literate, i am not sure whether this reads like a hacker threat or just a security wire I somehow keep tripping.

In summary, I am running out of oomph for this and im developing the habit of just saying "screw it" to any mundane problem that takes more than 60 seconds to fix. It's not even a laziness thing, it's simply becoming a "do i even care that much?" thing. I know these companies are trying to make our information more safe and secure but holy sheep sheet, it's just getting more and more annoying to deal with and making it easier and easier to leave it for other things. Is it just me?

You have a Mac so you could Enable 2factor authentication in the system prefs/settings. Accounts with security questions are old and more vulnerable. Locking of accounts occurs if the password has been entered incorrectly too many times in a short period of time. One possibility is if someone knows the email address for your account then keeps going to any Apple login page and enters the password wrong to lock you out. So if, possible change the email address for your account and see how that goes.

I know this post is old, but it came up in a search, so in case you or anyone is still looking for an answer, I've found that it's probably a credential stuffing attack. That's likely if your Apple ID/Account name is your main e-mail address, that you've also used to sign up for other services. As long as you haven't re-used your Apple Account password for other services, it's harmless, but annoying. The only way to fix it is to change to a different primary e-mail address for your Apple Account. What happens is that some web site or app you signed up for in the past got hacked at some point, and your e-mail address plus the password you used got stolen and passed around the web in a list. There have been several such breaches of large services like Dropbox, etc., or it could be some obscure shopping site or forum you used once. Hackers get these lists, and use robots to try to sign into other sites using them, hoping that you used the same password for your Apple Account, or PayPal, etc. That's why you must never use the same password for more than one website or service. Once your address gets on one of these lists, you'll never get it off, and you'll always have some fool somewhere trying to log into your accounts with the wrong password, over and over. You can check here whether your e-mail address has been found in any of the known lists, though it won't tell you what password was used: Have I Been Pwned: Check if your email has been compromised in a data breach If you're on there, don't worry - just make sure you're not still using any old passwords, and that you have a different one for every website and app. If you're not really sure, maybe you want to change all your passwords. Probably a password manager is useful for that. What's not useful for this problem is enabling two-factor authentication, as many people suggest. Multiple failed login attempts will still cause your Apple Account to be locked, even with 2FA on. You need to change the primary address, i.e. what you log in with, to something else that's not on one of the lists. What I've done is change my Apple Account primary address from [email protected] to [email protected] . Then I added back [email protected] as a secondary address, so that people can still contact me on FaceTime and Messages, and also set it to be the outgoing caller ID. I had to do that in the apps and settings on my Mac and my iPhone. [edit: I can confirm that doing this has solved the problem for me, and not created any new ones. The locked account every few days has ended, and hasn't happened once in the month since I changed the address. People can still contact me on Messages and FaceTime using my normal address.] Many e-mail services, like Google's, allow you to make extra addresses with this "plus addressing". Mail sent there will go to your main address. It might be tagged with "apple", or put in a folder called "apple", so watch out for that. Other e-mail services let you set up mail forwarder addresses, so you could use one of those, or even set up a different e-mail account somewhere, just to use for your Apple Account.

reddit.com › r/applehelp › apple account locked

r/applehelp on Reddit: Apple Account Locked

November 4, 2024 -

So i made and account on sunday to use the Apple TV trial and as soon as i made it i got locked out of the account I JUST MADE but i am still able to use the app on my phone but cant manage it and sent an email to change the password and a day later my request got denied and decides to make another request and this Happen.

So now i cant log in and my card info is there and they are going to charge me for something i cant use

No because this just happened to me too. I signed up for free trial, put my info in, watched via Xbox for 1 day like 3 episodes of something and tonight I click on it and it says sign in .. ok so I sign in it says wrong password, I know that's BS cuz I wrote it down yesterday, I try 1 more time and it locks me out and now they won't let me back in .. I can't even cancel subscription and they have my card info now. Definitely some scam BS

Did you get your account unlocked? Just happened to me too.

reddit.com › r/applehelp › apple account locked after 1 day

r/applehelp on Reddit: Apple Account Locked After 1 day

5 days ago -

So I bought my wife her first ever apple product (an Ipad A16) to do some drawing/digital media creation. We created an apple account and set up the new ipad, went to the app store and purchased a specific app that she knew she wanted, after which she also installed netflix/hulu and everything was fine. She only used it for about 20-30 mins after that just testing out her new app and deleting some apps she knew she wouldn't use. The next morning it said she had to sign in again, but gave us "an unknown error has occurred" after entering the password. We can use the ipad and use the apps we have already downloaded, but we cannot download anything else. We went online to icloud.com to try and sign in, and it said her account had been locked for security reasons. We had to fill out an unlock request and send it off, and this morning we got an email back saying the request had been denied. Now we aren't even given the option to request the unlock again, when we put in the email/password it just says "Your account has been locked and cannot be used". I called apple support and they said removing the activation lock "might" work, but we cannot sign in to request it and we cannot sign in to request a refund for the purchase we made in order to justify a new account. Any Ideas would be greatly appreciated.

The only way for Activation Lock to be removed is via a support request , which doesn’t require a working Apple Account. You won’t be able to do it yourself through iCloud.com.

What country are you in, what country did you buy the iPad in, what country is your payment card in? Those type of things can get an account flagged for either trade sanctions or potential fraud.

reddit.com › r/applehelp › any idea why my apple id would be locked for, "security reasons"? i didn't get any 2fa login attempts.

r/applehelp on Reddit: Any idea why my Apple ID would be locked for, "security reasons"? I didn't get any 2FA login attempts.

January 26, 2024 -

I was on my Mac this evening and randomly got a prompt that my Apple ID was locked for security reasons. I quickly checked my other Apple devices and everything was locked on those as well. I couldn't even use my AirPods.

I use 2FA and didn't see any unusual prompts or login attempts anywhere, so I contacted Apple support before going through the process of resetting my password — just to be safe. While on the phone, I was able to reset my password on my Mac, after which I recovered my account and got back into all of my devices.

However, Apple couldn't tell me why my Apple ID got locked. I asked if anyone attempted to access my account and the rep said they couldn't really see that. He then suggested that, if I was concerned about it, I could check my device list for unknown devices. So, I did and there was nothing there.

Any one else ever had their Apple ID randomly locked like this? I just want to make sure there's nothing else I should be doing on my end to secure my account.

Had the same thing happen to me tonight - ended up having to reset my password to remove the lock.

9to5 post about this

reddit.com › r/icloud › locked apple account - any help appreciated

r/iCloud on Reddit: Locked Apple Account - Any help appreciated

February 1, 2025 -

Hey Reddit, I have been having extreme Apple Account issues for the last few months and was wondering if anyone knows what I should do. I've attached my email I sent to Apple, but once again have been redirected to the sample apple support website and help line that I've tried to fix this issue through time and time again.

Dear Apple Support Team,

I am reaching out regarding an urgent and ongoing issue with my Apple ID, which has been inoperable since October 17, 2024. On that day, I woke up to find all my Apple devices prompting me to re-enter my login information for security reasons. However, upon attempting to sign in, I was met with a message stating that my account was locked.

Since then, I have submitted four separate account recovery requests, all of which have failed. I have visited the Apple Store twice, spent over three hours on calls with Apple Support, and despite my persistence, I continue to receive the same response: “There is nothing we can do, just submit another recovery request.”

This issue has severely impacted my ability to use Apple’s services and devices:

I cannot download or update apps, including those I have paid for.
Find My, FaceTime, and iMessage on my Mac and iPad are unusable.
AirDrop and iCloud access are completely blocked, preventing me from accessing years of photos and important documents.
I am unable to cancel or manage in-app subscriptions linked to my Apple ID.
I cannot update software like Logic Pro X on my Mac.
I receive “re-sign into your Apple ID” prompts around 35 times per day, making my devices frustrating to use.

Most frustratingly, even performing a full reset of my devices is not an option, as I am required to re-enter my Apple ID password, which I am locked out of.

As someone who has invested heavily in Apple products, I am deeply disappointed with the lack of resolution. I am now at a point where I need escalation beyond standard support channels. I am requesting immediate assistance from a higher-level support specialist who can provide a direct and effective solution rather than another failed recovery attempt.

I know it has been some time since the issue started, but after all of my failed attempts to fix this, I gave up. I figured it would be more productive for me to get on with my life and just use my devices with the handicaps they now possess. But with all of my apps going out of date, my borderline inoperable phone, and the money I am losing with the subscriptions I bought through iCloud I no longer need, I thought it was long overdue to try and find a solution.

Please let me know the next steps to resolve this issue as soon as possible. I appreciate your immediate attention and look forward to hearing from you promptly. Attached is my email history surrounding this subject matter.

Best regards,

(My name)

When it’s locked, the password can be reset &/or the account unlocked. The attempts to logon over & over will LOCK THE account. What happens when you attempt to reset the password?

Thank you for posting on r/iCloud . If you are asking a question, please remember to change your post flair to “Answered” once your question has been answered. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

reddit.com › r/ios › apple account locked

r/ios on Reddit: Apple account locked

1 week ago -

I was using it like normal and on a random Thursday it got locked, ignored it and learned now I can’t update apps/ download apps

Basically I need help on how to get it un-locked cause apple support keeps pulling the BS of sending me the entire ToS article expecting me to read that shit, off I gave it to ChatGPT to read and it states it’s either cause of

Fraud( I have never committed fraud)
Problems with parent account going down a the account of a Minor( My parents accounts are completely fine)
They made a mistake( Probably)

So what can I do cause they said that I would need to re-buy apps I bought like Minecraft ( which would delete my worlds) and Fortnite

Support is reading a script. If they flagged fraud, the account is toast and appeals rarely work. Save your Minecraft worlds immediately: Open Files > On My iPhone > Minecraft > games > com.mojang. Copy the minecraftWorlds folder to a safe spot like Google Drive. Do not delete the app or you lose the data forever. You likely need a new Apple ID. Rebuy Minecraft, run it once, then paste your worlds back into the new folder. For Fortnite, just download it (it’s free). Your skins are saved to your Epic Games account, not your Apple ID.

If Apple is locking your account you are probably stepped into the wrong grease pot. You may try to clarify what fraud they claiming you did, and if you can provide them evidences of you didn't, you may getting your account back. But first let them come up with their evidences.

Find elsewhere

Google Bing Mojeek

reddit.com › r/applehelp › at my wits end with apple - apple id locked for 6+ years with no support

r/applehelp on Reddit: At my wits end with Apple - Apple ID locked for 6+ years with no support

February 15, 2023 -

15 years ago I got my first Apple product (Ipod Touch) and set up my Apple ID. My ID is ([email protected]). This is the same Apple ID on my current device (iPhone XS Max).

Every time I open my iPhone and multiple times throughout the day I am prompted with a message to Sign in to iCloud using my Apple ID. I know my password, so I enter it. I'm then prompted to verify my Apple ID in settings. I go to settings and am told my ID is locked and I need to verify my account.

Here is my issue: I do not have access to this email account anymore and I don't know the answers to my security questions. This was my original childhood email that has since been closed due to inactivity, and I don't know why I can't answer the questions correctly. I probably set these up 15 years ago back when I got that iPod touch and never wrote down the answers.

I've submitted an activation unlock request through Apple that showed proof of purchase but was denied and told they cannot share any more information and that I won't be allowed to submit a second request.

I cannot log in to my Apple ID. I cannot log out to add a different Apple ID. I cannot backup my phone to the iCloud account of my new Apple ID.

I am planning to buy a new device, but as soon as I try to backup from iCloud or backup from my computer, I'm going to be asked again to log in to my Apple ID. Apple has put their hands up saying there's nothing more they can do and I'm losing my mind.

Has anyone gone through this? I don't know what else to do. I guess my only option is to buy a new phone, use a new apple id, and just be OK with the fact that I will lose all the data on my phone (photos, contacts, videos, messages, etc)?

I've been a huge Apple fan for 15+ years but this is absolutely ridiculous at this point.

So my mom had this problem we actually had AOL as well, we were able to recreate her email account and got in that way. Idk if this would work for you.

On the older Apple ID accounts, the security questions are the “2-factor authentication.” If you can’t answer the questions, you’re most likely out of luck. Is there any chance that in Settings > (your name) > Name Phone Numbers & Email you can add a new email address that you can check? I’m not sure it will solve your problem.

reddit.com › r/applehelp › remove apple id that’s been locked for security reasons?

r/applehelp on Reddit: Remove Apple ID that’s been locked for security reasons?

August 7, 2022 -

A few months back my Apple ID got locked for security reasons according to the pop up, but I can’t remember my password or security question answers. I’ve been able to use the phone relatively normally aside from updating apps or downloading new ones. Is there some way I can remove my old Apple ID so I can replace it with a new one? Or do I need to get a whole new phone and go from there?

Go through the process to change the password. As long as you know some of the credentials connected to that Apple ID, resetting the password and unlocking it should be fairly simple. If the Find My feature is enabled on that iPhone with the locked Apple ID, you will not be able to sign out on that iPhone without the password.

If you have no way to regain control of your Apple ID, your ONLY option is to have the account removed from the device (You must present proof of purchase) and wait on Apple’s goods graces to verify your information. THEN, you’ll be able to create a wholly new account start over. You can start regaining access with Account Recovery

reddit.com › r/applehelp › apple id locked for security reasons

r/applehelp on Reddit: Apple ID locked for security reasons

September 28, 2024 -

Hi I need a big help....I wanted to log in with my Apple ID on my new MacBook, but I forgot the password and insert it wrong couple of times.

After that I tried to reset my password follow all of the instructions and at the end I got massage < your Apple ID is locked for security reasons we will send u the information about changing your password in about 24h once we verify that's u. >

Its now 40h later from the 1st massage and I didn't get shit.

I try to called apple support he just told me to do exactly what I did 7times before... after all that he told me to wait for the email "that I'm about to get"

I also tried iForgot, apple website that u can provide them with the information like your debit card that u are using to pay for iCloud and iTunes, u also get a code to your phone number and email and.....

I have all the information but I can't do shit. I'm also logged in my Apple ID on my iPhone but I can't do nothing with it.

Im really lost cuz I need to get in my account ASAP. So if anyone had similar problems pls help.

Thank you all so much for the help.

If you have two-factor authentication enabled, try using a trusted device like the iPhone to reset your password. This can sometimes bypass the lock issue. Otherwise, contacting Apple Support again. Be specific: Explain that you've waited over 40 hours without receiving any email and detail the steps you've already taken. Firmly ask if they can escalate your case or provide a direct line for further assistance. To avoid similar situations in the future, enable Two-Factor Authentication: This adds an extra layer of security and can help prevent unauthorized access. And keep Recovery information updated. Consider using a password manager app, or at the very least the info in a locked Apple Notes file. (Assuming you can remember the password for the Notes file.)

When you go to the iforgot.apple.com website and fill in the information what does the website say? The reason I ask is because when you first start the account recovery process you get a message that your information is being evaluated and you will be updated in 24 hours on the amount of time that it will take to get you account unlocked. So first is 24 hours then you get the full timer, typically 3 to 30 days depending on a lot of different variables. If you started account recovery on your iPhone make sure you are not using other Apple devices with your account already logged in as that can rest or stop the account recovery process. This is all spelled out here: https://support.apple.com/en-us/118574

reddit.com › r/applehelp › locked apple account

r/applehelp on Reddit: Locked apple account

4 days ago -

So, my dad lost his iPhone yesterday (with my iCloud in it) and we tried to locate the person that stole it but as soon as I did, maybe 30mn later I got an email saying that the Findmy feature has been deactivated on that iPhone

Now my problem is, somehow the account in my main phone (not even a new phone, I had this phone for over a year) is blocked and apparently I need the other phone (which I just lost) to reset the password

Can’t install apple support because I need the apple account in the App Store And tried to recover it by mail and phone number but I can’t get any SMS

Just curious, why doesn’t your father have his own Apple Account? If you didn’t know, Apple discourages people from sharing accounts . Back to the issue at hand, if your father didn’t have Stolen Device Protection enabled, and the thief either guessed or saw the passcode inputted, they were probably then able to reset the password for the account since the phone was a trusted device. FYI, the Apple Support app only facilitates contacting Apple, you can call them directly at the number listed here but you may not be able to regain access to the account since they probably have also changed the trusted number which you need to know to begin account recovery . Finally, you’re going to have to submit an Activation Lock support request, with proof of purchase documentation, so that when you erase your phone you are free to set it up with an entirely new Apple Account, but you won’t have access to your purchases or your iCloud data.

reddit.com › r/applehelp › apple id locked

r/applehelp on Reddit: Apple ID Locked

December 8, 2022 -

So for some odd reason, I tried downloading an app and it asked me to put in my password (mind you I have not changed my password ever) and it said incorrect password, did it multiple times and now my account is locked for security reasons. I then went through the whole 24 hour waiting period only to find out my account is in recovery for the next 14 days. Waited the whole 14 days only for the problem not to be solved. Everytime I do forgot password and put in my right information it’s a recurring process of waiting another 14 days. I can’t access any of my music nor update my apps. This is complete bullshit for a billion dollar company. Apple support is no help either. Any suggestions?

You entered account recovery because you either didn’t have access to your trusted phone number, or you forgot your password. It says in the instructions for account recovery that Apple support cannot do anything to speed up your wait time. To avoid delays, turn off any device you’re signed in on.

While it’s unlikely to allow you to reset immediately, you want to start with attempting a password reset in: Settings > [name] > Password & Security > Change Password - if you’re prompted for the current password, enter a password you may have used. You may need to enter a password three times before seeing “Forgot Password” or “Reset Password”. Follow the steps & provide everything you can when asked. After initiating Account Recovery, you’ll receive an email within 72hrs confirming Account Recovery and providing the date & time you will be able to reset the password. On that day at that time, you’ll receive a text or phone call to your trusted number. If you don’t receive the text/call, go to https://iforgot.apple.com to enter your Apple ID & trusted number, then you’ll see instructions to reset your password unless Account Recovery has been cancelled. The recoverable window is limited, if you wait too long you’ll have to restart the process. Recoverable window is rumored to be around 3 - 8 hours (not a typo: three to eight hours). Account Recovery can be cancelled in the following ways: choosing “cancel account recovery” in the confirmation email using Apple devices signed in to your Apple ID, aside from the device used to initiate recovery through settings (this is why initiating recovery through https://iforgot.apple.com is not recommended) — turn other devices off such as iPads, Watches, MacBooks, other iPhones Allowing the recoverable window to expire Successfully signing in to your Apple ID Support cannot bypass nor expedite the process. They can only set expectations & make recommendations based on your unique circumstances. Anytime your password is reset, an email is sent to your Apple ID email address. May be worth searching “Apple” or “ [email protected] ” if you hoard emails, to refresh your memory. Forgot Apple ID Password: https://support.apple.com/en-us/HT201487 How to use Account Recovery: https://support.apple.com/en-us/HT204921 Setup a Recovery Contact to help prevent this in the future, once you regain access: https://support.apple.com/en-us/HT212513

reddit.com › r/applehelp › account locked and can't be used

r/applehelp on Reddit: account locked and can't be used

March 18, 2024 -

Im selling my Apple vision pro and when i try to log out af my apple id this comes up. “apple account locked and can't be used “ And the new owner cant us his apple id. What can i do?

If your Apple ID is locked, not active, or disabled How to remove Activation Lock

Call 1800-MyApple and see if they can tell you what's going on with your Apple ID. Also, if you've forgotten your Apple ID, go to iforgot.apple.com and check the status. But if an Apple ID is locked, it could be for a few reasons, so it's important to find out what that could be.

reddit.com › r/iphonehelp › apple id locked

r/iphonehelp on Reddit: APPLE ID LOCKED

December 15, 2024 -

I tried installing and updating apps on my iPhone, but a pop-up said, “Your media & purchases account is disabled.” I contacted Apple Support, and they told me to reset my Apple ID password and log back in. I did that, and my account signed in fine, but when I tried to access the App Store, it said, “Your account has been disabled in the App Store and iTunes.” Then, when I tried to check the Payments & Shipping section in my Apple ID settings, it showed "You cannot login because your account has been locked." Now, when I try to login my account in App store, it wouldn’t let me log in and said my account was locked.

Call them back. Reddit can't do anything.

Call back and ask to speak to a Tier 2 representative (also known as a Senior Advisor) specifically for an account issue with the App Store. Tier 1 has to escalate to Tier 2 to resolve this, but they are also supposed to escalate if the customer requests it. Then when you talk to Tier 2, explain your issue and reiterate that you have access to your AppleID, but your AppleID has been restricted from the App Store and iTunes. They can look further into this and resolve it. Source: I am a former ACMT and former Tier 1 Apple Support advisor. I’ve had to refer people for this specific issue more than a few times. The most common reason I’ve seen this happen is because a chargeback was sent to Apple from the card you have on file.

reddit.com › r/applehelp › how long does account unlock / recovery take?

r/applehelp on Reddit: How long does account unlock / recovery take?

January 15, 2025 -

Hi,

Suddenly today my Apple ID seems to have locked, and I wound up using the iforgot.apple.com/unlock to request to reset it. I couldn't just change my password, I believe at one point I got the message it was locked for security reasons. I have to assume someone was attempting to crack my password?

After entering my contact info on the account, I'm told Apple will contact my email address after reviewing my request to access my account. It says this could take a day.

My question, how long does this process take for others who have done it? Being locked out is quite impactful right now. It's a bit unnerving.

Thanks in advance...

It takes a day to receive the email telling you what your wait time is. Wait time can range from 4-28 days depending on what caused the account to lock, what information you were able to provide them to request the unlock, and how backed up that team is. There is no way to speed that process up. Whatever you are told it is, that’s what it is.

Did something happen today? Same situation here. I’m waiting for that damn email from Apple.

reddit.com › r/applehelp › apple account keeps locking out every day

r/applehelp on Reddit: Apple account keeps locking out every day

July 16, 2024 -

For the last several months, my Apple account gets locked out daily. I have no idea why or what's causing it and contacting Apple hasn't yielded many results. I've reset my password several times but literally every day I go to log in, it tells me my account has been locked out again.

Is there a way to see everywhere that I'm signed in and what could be causing the lockout? Anyone have any other suggestions? I don't always need to log into my apple account every day but it's becoming a PITA to have to do this every single time I log in for something.

Is the password being used with multiple services? Do you have two factor authentication enabled for your Apple ID? If not, you should consider turning that on so that even if your password somehow gets compromised you have another layer of security to prevent unauthorized access. With 2FA you only need a code when signing in for the first time on a new device or on the web.

u/IsThisThingWorking , we went through a similar situation in our household with one of our AppleIds, pretty much the same as you described in your post. As you have seen, chaning the appleid email to a new one will NOT fix the issue. In the first order of things, you'll need to verify your AppleId online, so from a PC/Mac login go your apple id using a webbrowser: https://appleid.apple.com Once you've verified you can login online (aka. you account is NOT locked, etc), then continue. If you have more than one device then you'll need to do the following on ALL of your devices, one at the time, in which you are signed on under the same AppleID: close all apps that are running on the device Settings - Click on your AppleID and click on each of the following Options and make sure you can access each of the following in each of your devices: Name, Phone Numbers, Email (when you are done accessing that section, click back to go back to the main section in your appleid) Password and Security (when you are done accessing that section, click back to go back to the main section in your appleid) Payment and Shipment Make sure your payment method(s) are NOT listed in Red. If they are, then you'll have to re-register your payment method (because you've done it in the past, doesn't mean that you don't need to re-register those payment methods again). (when you are done accessing that section, click back to go back to the main section in your appleid) Subscriptions (when you are done accessing that section, click back to go back to the main section in your appleid) Media and Purchases (when you are done accessing that section, click back to go back to the main section in your appleid) Once you've completed the above, then go back to the mein 'Settings' section on your device. Repeat the above steps on each of your devices that you are signed on with the same appleid. Note: if you needed to re-register a payment method(s), then once you've re-registered on the first device, then the other devices may not need you to re-register those payment methods - just verify that they are NOT listed in red. Last but not least - open the Apple's own Music App (if you use the Podcast app and or the TV app, do the same on those). If after you've opened those apps you are NOT being prompted to neither enter your appleid-password, then you've successfully verified your appleid account on that device.

reddit.com › r/applehelp › this account is locked and can’t be used

r/applehelp on Reddit: This account is locked and can’t be used

August 29, 2024 -

Please, help! My friend’s Macbook accidentally locked after changing phone number in Apple ID. Now it has Activation Lock and he doesn’t have access to the account, because it says that account is inactive. If he tries to restore a password it says «Account is locked. This account is locked and can’t be used».

If you have not already done so, contact Apple support, request that your account be reactivated. You will get a reply to the primary email address on the account 24 hours later with instructions to reactivate or telling you it cannot be reactivated. If you get the latter, and call back, you will be directed to the terms of service legal page. The person you are speaking with cannot do anything else for you and has no idea what you did to cause this. If reactivation is denied, you can provide proof of ownership for the computer and restore it to factory. You will obviously not be able to reuse the same Apple Account when setting up the computer again.

reddit.com › r/applehelp › apple id lock for security reasons and now in recovery process.

r/applehelp on Reddit: Apple id lock for security reasons and now in recovery process.

March 17, 2024 -

I tried too many times to unlock my account and now my apple id is lock. I tried calling apple assistance and they said that the account is in recovery. I received a text saying that I will receive instructions on june 10 to recover my apple id but when i check on the site of iforgot.apple.com the waiting time is still 5 days today is june 6 is should be 4 days. Its my 1st time having an apple product please bear with me. Is there someone who had same problem with me? How did it go? Should i wait? I readl alot of post here and they said they are on loop with this process.

I received a text saying that I will receive instructions on june 10 to recover my apple id.... Should i wait? If they said June 10, then yes. Be patient, follow Apple's instructions, and you should be able to unlock your Apple ID after the waiting period Account recovery status is a security measure by Apple to prevent unauthorized access. The account recovery process is designed to verify it's really you trying to access the account, while preventing unauthorized access attempts. Apple enforces a waiting period as an anti-fraud measure to prevent unauthorized access attempts to accounts; the delay gives the legitimate account owner time to respond if the recovery request was not initiated by them. Also, Apple's systems need time to check the status of the account, any devices linked to it, and other security factors before allowing a password reset. To regain access to your locked Apple ID, you need to go through Apple's account recovery process, typically involving: Verifying your identity and account information on Apple's iForgot website or contacting Apple Support. Waiting for a set period of time before you can reset your password. Apple does this waiting period for security reasons. During this waiting period, Apple may send you a verification code via a trusted phone number or email associated with your Apple ID. Once you receive and enter the verification code, you can then reset your Apple ID password and regain access to your account. If you have set up an Account Recovery Contact beforehand, they can provide you with a 6-digit recovery code to help expedite the process of resetting your password. Be sure do this once you get back into your account in the event this happens again.

It’s not June 10th

reddit.com › r/applehelp › account locked after i was signed out and my apple wasn’t accepting my password

r/applehelp on Reddit: Account locked after I was signed out and my Apple wasn’t accepting my password

September 21, 2024 -

Last night I realised I was signed out of my iCloud when I was trying to buy something from the App Store I tried my password numerous times and it eventually locked me out

I tried to reset my password and I got an email with a code I then put the code in and then I can’t remember what it said I think something about account recovery maybe, after that but I went to sleep I didn’t receive an email or anything after that.

I tried to reset my password today in my iPhone settings and I keep getting hit with “Verification failed there was a problem connecting to the server”

And i then tried the iforgot and it says 2 hours. I didn’t receive an email or anything from them confirming it

Any one know why I was logged out and my password isn’t working? I did update to the latest iOS and I’m sure that that is my password

I cant give you a direct answer, but as someone who works at an apple authorized servicer, me and the customer who had a similar issue ended up calling apple. It said her phone password was wrong, so restored the phone as one usually does when locked out a phone due to password issues, and she didn't know her icloud info, BUT when i tried what she thought her phone password was, it worked with unlocking activation lock. But when trying to log back into her icloud, it kept saying the same message youre getting about the verification server. We tried on her phone, my phone, and the shop laptop. It got the the point where account recovery was the only option. Luckily i was able to sign the lady into her other icloud that had all her contacts copied, so im not sure if ill be able to get a follow up, but ive seen this issue a LOT and supposedly, the apple reps always never know what im talking about or whatever escalation team they speak to has never heard of the issue. Mind you, we had to do account recovery due to the fact that when it asked for her phone password, once again, it did not work, even though it worked for unlocking the activation lock. Honestly, its a joke at this point.