depends on the country you are in. In the US it is only max 14 days and regardless of what you may have recorded they will only go by what is in writing https://www.apple.com/shop/help/returns_refund Answer from cliffr39 on reddit.com
Apple Community
discussions.apple.com › thread › 254894576
Do I have 30 days to return my iPhone - Apple Community
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 14 days of purchase for a full refund. Please check your Order Status online or call 133‑622 to request a return. The iPhone must be returned in the original packaging, ...
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Apple
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.
Apple Community
discussions.apple.com › thread › 254293388
Need to return unopened I pad, more than … - Apple Community
I want to know if can return a ... you!! [Re-Titled by Moderator] 833 2 ... If purchased directly from Apple, you have a generous 14-day period within which an unwanted device can be unconditionally returned for exchange or refund....
Apple
apple.com › ca › legal › sales-support › sales-policies › retail_ca.html
Apple Legal - Apple - Legal - Sales Policies - Canadian Retail Sales
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 15 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Education - Apple
For any other undamaged product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method.
Reddit
reddit.com › r/iphone › in your experience, will apple stores will accept returns for 30 days?
r/iphone on Reddit: In your experience, will Apple Stores will accept returns for 30 days?
September 12, 2025 -
Spoke with an Apple customer service rep who said that an in-store purchase can be returned for up to 30 days with no issue and that every Apple Store would honor this.
I purchased an iPhone 16 Pro a couple weeks ago just to try out the smaller size before I decided which 17 Pro to order (been using the Max for years). I totally forgot that the phones are only available for pre-order at first though, so needed a little extra time on my current device. I’ll return it after I switch everything over from the new one.
Either way I’m fine because I have the recorded call confirming I’m good. Just curious about everyone else’s experience.
Amazon
amazon.ca › gp › help › customer › display.html
Amazon.ca Return Policy - Amazon Customer Service
It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact Customer Service. For more information, please see our Refunds page.
Reddit
reddit.com › r/apple › returning apple product after 30 day period
r/apple on Reddit: Returning Apple Product after 30 day period
January 19, 2016 -
So I was given an Apple watch as a gift around Feb. 10th this year, am now looking to return it back to the store. It hasn't been used at all, I had just set it up initially the day I got it but not used since. I've read online that there is a 30-day return policy for apple products. But does anyone know if it will still be possible for me to return it? Or are they super strict with this policy.
The reason I took so long to return: Was out of the country shortly after getting it. Then didn't have the gift receipt, waited for my girl to get it to me
Top answer 1 of 3
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It is a 14-day return policy, not 30. You'd have to get a pretty forgiving manager to allow that.
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It's worth a try. I used to work at the Apple store and under certain circumstances we would issue a refund but it's not the specialist who makes the call it's the manager. 14 days is the official return policy but if you tell them your story they may be able to help you out. No guarantee though!
Apple Community
discussions.apple.com › thread › 253041724
Can I exchange my iPhone for another colo… - Apple Community
The ONLY time I've heard Apple will take a device back inside a 30 day window is during the Holidays. It's even noted at the time of purchase during the holidays. Otherwise, Apple is very firm on their 14 day return, no questions asked policy.
Apple Community
discussions.apple.com › thread › 254605664
How much time I have to return a new iPho… - Apple Community
But if i bought my phones form Apple store it's 14 days ... Apple does not give you 30 days to return, you have 14 days from the date of purchase to return your phone for a full refund.
iPhone J.D.
iphonejd.com › iphone_jd › 2024 › 10 › apple-14-day-return.html
Apple’s generous 14-day return policy – iPhone J.D.
If you purchase a product directly from Apple—online or in an Apple Store—the Apple website says: “You have 14 calendar days to return an item from the date you received it.” Obviously, your return must include everything that come with the product, including the cables.
Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Education - Apple (CA)
For any other product, simply return it with the original receipt and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method.
Reddit
reddit.com › r/macbookpro › does apple make exceptions on their 14-day return policy for macbook pros?
r/macbookpro on Reddit: Does Apple make exceptions on their 14-day return policy for MacBook Pros?
November 1, 2023 -
I just purchased an M2 and I am now 8 days outside of the 14-day return policy. I would like to possibly exchange it for the new M3, but I don’t think I can since I’m past the return period. Has anyone been able to get Apple to accept a return outside of their return policy window?
Top answer 1 of 6
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For anybody finding this thread in 2025 - I just got a return exception through apple online sales support. Tell them you are buying a more expensive model as the reason for the return.
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Apple chat said I had to do it in store and there it is up to the sales associate and manager if they will or not. That being said I bought a m2 pro on 10/15 and on Tuesday I returned mine at Apple and ordered the m3 pro. They gave me no hassle and just returned it to a gift card and then ordered the new one for me right there. I’ll pick it up Tuesday. Be sure that you pack it all up nicely with all the components. I’d go in at a not super busy time and just be very nice I think they have sympathy for those of us in this situation.
Apple Community
discussions.apple.com › thread › 255242755
I got my MacBook 5 days ago and now a new… - Apple Community
You cannot exchange; Apple doesn't do exchanges. You have 14 days to return it for full refund. Do so and then buy the Mac you want. Be aware, Macs, and other devices, are superseded with regularity.
Apple Community
discussions.apple.com › thread › 255368355
Can I exchange MacBook Pro case without a… - Apple Community
Apple does have a 14-day, from the purchase date, to return an item for either a full refund or a replacement. ... Did you purchase it from Apple, or an Apple Authorized Reseller? If so, you may still be able to obtain a receipt in order to make the exchange.
Apple
apple.com › legal › sales-support › sales-policies › retail_us.html
Apple Legal - Apple - Legal - Sales Policies - U.S. Retail Sales
... We believe you will be thrilled ... a product is not what you expected, you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple....
Apple Community
discussions.apple.com › thread › 253509300
Can i exchange my iPad after the 14 days - Apple Community
December 28, 2021 - I have iPhone 13 pro max 256 gb and I would like to exchange for new iPhone 14 pro max is it possible? And how much it will cost? [Re-Titled by Moderator] 1120 2 ... If purchased directly from Apple, you have a generous 14-day period within which to return an unwanted device for exchange or refund.
The Mac Observer
macobserver.com › home › how to return apple products: full guide to refunds & exchanges
How to Return Apple Products: Full Guide to Refunds & Exchanges
August 27, 2025 - You can cancel: full refund within ~30 days; pro-rata afterward, minus any service used (regional terms apply). Confirm eligibility & window (14 days; original condition; include all accessories).
Macworld
macworld.com › home › apple › how-to
Apple Exchange Policy: How To Get Refunds Or Exchange Apple Products | Macworld
January 9, 2023 - Apple is happy to exchange or refund any purchases made in its stores or online with no need for a reason other than you have decided you don’t want it, you just have to initiate the return with in 14 days of your purchase (unless the Christmas Returns Policy applies – in which case you have until 8 January to initiate the return).
The Krazy Coupon Lady
thekrazycouponlady.com › tips › store-hacks › apple-return-policy
Apple Return Policy: Everything You Need to Know to Make Returns at Apple - The Krazy Coupon Lady
January 4, 2024 - The Apple return policy is pretty straightforward and the rules are reasonable, but their standard return window is incredibly short — just 14 days. Compare this to the Amazon returns policy, where you get a full 30 days to return your Apple purchases.