How do I request a refund from Apple? - Apple Community
How do I get an exception to Apple’s awful refund policy?
How to get a refund from iTunes or the App Store
Or ...
In the receipt email you got for the purchase, click "report a problem" next to the app in question.
Request a refund.
App Store refund
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I needed to download the Adobe Acrobat app to help fill out these forms for a staffing agency, and a subscription is required with a 3 day free trial. I’ve been busy moving the last few days and completely forgot to cancel it until I saw a notification from my PayPal saying I got charged a whole $76 for the yearly subscription.
I requested a refund from Apple support, and this is my first time requesting a refund. I’ve heard mixed reviews about Apple being lenient with refunds. Is there a chance I may get refunded? I know it’s my fault for not cancelling immediately which I usually do with free trials, but I’ve been so caught up with moving and running around these last few days that I completely forgot.
EDIT: Checked my refund update, they’re refunding me!
I bought Freeletics on the App Store for $125. Their app description clearly states a 14 day money back guarantee. Twice. I tried it out and the app sucks so I requested a refund through Report a Problem from Apple within a few days. Since I requested a refund, I lost access to the app. Apple denied my refund twice saying that I’m “ineligible.” I’ve talked to a bunch of Apple specialists who all do the same thing - deny me and try to placate me by making a note of my complaint.
So now I have no shitty app and I’m out $125. Freeletics won’t give me access back because I requested a refund. Apple won’t give me a refund. I’d really just like my money back.
My current plan is just to keep messaging and calling Apple support to waste at least $125 of their time. I didn’t actually do that. It would be a huge waste of my own time. In my own pettiness, I’ve made sure to cancel all of my subscriptions through the App Store. From now on I’ll only use apps that let me handle a subscription from their websites. My credit card has better refund protection than Apple does.
Some clarifying information - Freeletics states twice in their app description that they offer a 14 day money back guarantee. You cannot access the pro features without purchasing. I made a refund request well within those 14 days. I told this to Apple. They didn’t care.