I used to work for Brooklinen’s customer service. The system where warranty claims are submitted can definitely be buggy, which is most likely why it happened this way. Answer from spicy-dill-pickle on reddit.com
Brooklinen
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Contact Us – Brooklinen
Need help? We’re available on Live Chat anytime between 9am - 9pm EST. Prefer pillow talk? Give us a call 9am-9pm EST. Or, shoot us an email any time at [email protected] :)
PissedConsumer
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Brooklinen Customer Service Phone Number (646) 798-7447, Email, Help Center
Brooklinen customer service phone is 646 798 7447. This telephone number serves to answer different clients’ questions and assist customers with their possible technical problems.
Elliott Report
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Brooklinen Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report
July 7, 2025 - Primary Contact Jenna Best VP of Customer Experience 10 Jay St. Suite 700 Brooklyn, NY 11201 [email protected] ... Secondary Contact Rich Fulop Co-Founder 10 Jay St. Suite 700 Brooklyn, NY 11201 [email protected] ... Chief Executive Vicki Fulop Co-Founder 10 Jay St. Suite 700 Brooklyn, NY 11201 [email protected] ... By accessing or purchasing from Brooklinen’s website, users agree to the terms of service, which apply to all visitors, vendors, customers, merchants, and content contributors.
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FAQ | Brooklinen
Put your bedding questions to rest! Have questions? We have answers. If you need to contact us, you can reach out through email, chat or phone!
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Returns & Exchanges | Brooklinen
Thanks for shopping with us. Our customer service team can handle your return or exchange request.
Reddit
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r/Bedding on Reddit: What's the deal with Brooklinen's customer service?
October 2, 2023 -
Wondering if my awful experience with Brooklinen is typical or an outlier.
We have a fitted percale sheet that started tearing 3 or 4 months ago (less than a year after purchase). My partner submitted a warranty claim then and received no confirmation or response. A month later I submit the same request myself with our new address, and for some reason my partner immediately after receives an email saying that a pillowcase is being sent to our old address under the wrong name. We just followed up with them again to get the sheet and their customer service team tried to send us a pillowcase again, asked for the photos of the torn sheet that we uploaded at least twice, and shipped it out to the wrong address again without confirming it with us. My partner sent them a rather snappy email with the updated address so hopefully we can get the sheet and not have to deal with this anymore.
What's the deal with this? Is their customer service always this bad? I like these sheets but this is really turning me off from ever buying Brooklinen again.
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I used to work for Brooklinen’s customer service. The system where warranty claims are submitted can definitely be buggy, which is most likely why it happened this way.
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It is Brooklinens normal low quality and service. They are an overpriced low end sheet. Mine also ripped one month beyond a year. I was told they would not take them back. I pointed out the size of my order (2 Queen sets, one king set, 2 additional fitted king sheets) and they took the one sheet back unhappily. The replacement also fell apart. At this point all of the sheets I have bought have failed and been donated to dog shelters. Never again. I’m sorry you are going thru this. I think they buy reviews and ratings.
Brooklinen
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Luxury Bedding, Sheets & Comforters Online | Brooklinen
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Better Business Bureau
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Brooklinen, Inc. | BBB Business Profile | Better Business Bureau
"They have a terrible return policy probably because some of their products are terrible. I attempted to reach out to the customer service team and they essentially told me no regarding their refund policy and $9." ...
Better Business Bureau
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Brooklinen, Inc. | BBB Complaints | Better Business Bureau
I am filing this complaint as a last resort after exhausting every avenue with Brooklinens customer support. I am the victim of a digital payment card breach that resulted in unauthorized purchases made under my account, including the above order. The merchandise was delivered to my residence, not the perpetrators, and I attempted to resolve the matter promptly and in good faith.Upon discovery, I contacted Brooklinen support immediately.
Trustpilot
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Brooklinen Reviews | Read Customer Service Reviews of www.brooklinen.com
3 weeks ago - We had to call to get a new code and to have the $10.00 restocking fee credited to the order. All told, my mother’s gift that I ordered correctly took three weeks and three phone calls to get right. She likes the sheets. I will never order from Brooklinen again. Horrible customer service and a terrible response to their mistake.
Address Prospect Street 81, 11201
Yelp
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BROOKLINEN - BROOKLYN - Updated October 2025 - 11 Photos & 10 Reviews - 60 N 6th St, Brooklyn, New York - Home Decor - Phone Number - Yelp
January 29, 2023 - BROOKLINEN - BROOKLYN, 60 N 6th St, Brooklyn, NY 11249, 11 Photos, (929) 276-3000, Mon - 11:00 am - 7:00 pm, Tue - 11:00 am - 7:00 pm, Wed - 11:00 am - 7:00 pm, Thu - 11:00 am - 7:00 pm, Fri - 11:00 am - 7:00 pm, Sat - 11:00 am - 7:00 pm, Sun ...
Nonono
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Brooklinen Customer Service: How To Escalate A Complaint
Escalate your complaint to Brooklinen corporate office complaint department. Speak with someone in a position to resolve your customer service issue faster.
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Brooklinen
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Our Stores | Brooklinen
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Contact Us
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BB&T Corporate Office
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Brooklinen Corporate Office - Corporate Office HQ
August 10, 2021 - Need to contact Brooklinen Corporate Office? We have the phone number, address, email and executive info for their headquarters here.
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Brooklinen Returns
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Yelp
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BROOKLINEN - Updated December 2025 - 11 Reviews - 800 14th St, Santa Monica, California - Home Decor - Phone Number - Yelp
June 20, 2022 - Exceptional quality and customer service. I got several towel sets and they got more plush after the wash and dry. I highly recommend ... I love Brooklinen! The employees (Jennifer) and manager Brandon are so friendly and accommodating.
Call (646) 798-7447
Address 800 14th St, 90403, Santa Monica
Brooklinen
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Our Product Warranty – Brooklinen
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Brooklinen | About Us
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LeadIQ
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Brooklinen Company Overview, Contact Details & Competitors | LeadIQ
Customer Trust & Sustainability Brooklinen's emphasis on premium, hotel-quality textiles, along with certifications like OEKO-TEX, positions them well to attract discerning customers who value quality and sustainability, providing opportunities to develop premium product offerings or strategic partnerships with eco-minded brands. ... Brooklinen uses 8 technology products and services including Sidecar, Visual Website Optimizer, SQL, and more.