To use a custom domain you need more steps and knowledge. I recommend getting a consultant near you. He or she will setup your environment in about 1 to 3 hours. Depends if all the functionality you need. Answer from der_klee on reddit.com
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Fit Small Business
fitsmallbusiness.com › microsoft-365-business-email-setup
How to Create a Business Email With Outlook in 5 Easy Steps
February 19, 2025 - After choosing your plan, finalize your subscription and enter the Outlook email account you want to upgrade into a business Outlook email plan. Follow the prompts to fill in your name and company details. You’ll also need to verify your phone number. Finalize your Microsoft subscription. (Source: Microsoft) Enter your business details. (Source: Microsoft) Then, verify your phone number. (Source: Microsoft) After signing up for your account, the next step is to create your new business email address.
People also ask

Is Outlook email free for business?

Microsoft Outlook offers a free plan, but it doesn’t come with a custom domain (only an @outlook.com one), which may not be suitable for business use. It also only accommodates one user. Microsoft 365’s business plans start at $6 a month and let you use a custom email domain (e.g., [email protected]) and add multiple users to your organization. It also comes with the Microsoft Office productivity suite, including Word, Excel, and PowerPoint.

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fitsmallbusiness.com
fitsmallbusiness.com › microsoft-365-business-email-setup
How to Create a Business Email With Outlook in 5 Easy Steps
How do I create a professional email in Outlook?

To create a professional email in Outlook, you’ll first need to subscribe to a Microsoft 365 Business plan, which lets you add a custom domain to your email account to get a branded email address and not a generic “@outlook.com” one. After subscribing to a Microsoft 365 plan, create your new email address and finish setting up your account by adding a custom domain, inviting your team members, and installing the Microsoft 365 platform on your computer.

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fitsmallbusiness.com
fitsmallbusiness.com › microsoft-365-business-email-setup
How to Create a Business Email With Outlook in 5 Easy Steps
Should I use Outlook or Gmail for business email?

Use Outlook for your business email if you need a lot of email and cloud storage. Microsoft provides up to 50GB of mail storage and 1TB of cloud storage on all its Business plans. It’s also a good option for more productivity tools like a collaborative workspace or online video editor. Choose Gmail if you want an easier setup process and beginner-friendly interface or are more familiar with the Google Workspace productivity suite.

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fitsmallbusiness.com
fitsmallbusiness.com › microsoft-365-business-email-setup
How to Create a Business Email With Outlook in 5 Easy Steps
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Mailmeteor
mailmeteor.com › blog › outlook-business-email
How to Set Up Your Outlook Business Email (Guide w/ Pictures - 2024)
August 21, 2024 - Easy how-to guide to help you setup your Outlook business email, step-by-step for Web & Desktop.
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Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 4690993 › how-do-i-create-a-business-email-address-in-outloo
How do I create a business email address in Outlook. - Microsoft Q&A
To better help you, do I need to confirm with you do you mean that you want to create a personal account (outlook.com or hotmail.com) or a Microsoft 365 for Business subscription account?
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WPBeginner
wpbeginner.com › home › beginners guide › how to setup a custom branded email address with outlook (office365)
How to Setup a Custom Branded Email Address with Outlook (Office365)
August 21, 2024 - That means, you’ll see ‘@outlook.com’ at the end of your email address. Keeping the default email domain isn’t ideal, as it won’t leave a very good impression on your audience. This is because a generic email address doesn’t support a strong brand identity or look very professional. Fortunately, the Microsoft 365 Business Premium plan allows you to use your domain name to create a business email address using Outlook.
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ZenBusiness
help.zenbusiness.com › websites domains emails › setting up email
How Do I Setup My Business Email To Work in Outlook for Windows - ZenBusiness
August 26, 2025 - Open Outlook, click on the settings GEAR icon, and select Add Account in the "email accounts" section · If you are using Outlook for the first time this step will be skipped. You will automatically be taken to Step 2. Enter in your business ...
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TrueHost
truehost.ca › home › blog › how to create a business email with outlook
How to Create a Business Email with Outlook
July 11, 2023 - You can choose email addresses using your custom domain, such as [email protected]. Create as many email addresses as you need for your team or departments. Open the Outlook application on your device.
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Tutanota
blog.flock.com › outlook-for-business-email
Outlook for Business Email | Set-up, Alternatives and Comparison
In the next step, select whether you want to use your already own business domain name or purchase a new one for the Outlook business email setup. If you’ve your own domain, select “Use a domain name you already own.” ... Then, type your domain name in the bar below and press “verify ownership” to start the domain verification process. The verification proceeds after adding your domain’s DNS settings. ... If you don’t have your own domain, then you can purchase one from Microsoft. Next, you must add your email user ID and create a confirmed password to finish the Outlook business email setup process.
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SoftwareKeep
softwarekeep.com › blogs › how-to › set-up-office-365-email-for-business
Step by Step Guide to Set Up Microsoft 365 Business eMail
December 16, 2024 - To get started, go to Microsoft and select a business plan. Follow the prompts to set up your account with them by connecting it through the domain or creating an email address for receiving correspondence from businesses in Outlook!
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Neo
neo.space › blog › outlook-for-business-email
Outlook Business Email : Pricing, Features & Account Creation Process
Outlook for Business is part of Microsoft 365 subscriptions, and the pricing depends on the chosen plan: ... Visit the Microsoft 365 website. Select the plan that suits your business needs and click 'Buy Now.' Create a new Microsoft account or sign in with an existing one.
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MultCloud
multcloud.com › explore more about popular clouds › how to set up a business email with outlook
How to Set Up a Business Email With Outlook
November 21, 2024 - Now that we have the foundational knowledge, let's walk through the process of setting up your business email in Outlook. Step 1. Create a New Email Account: Open Outlook and navigate to "File" > "Add Account."
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Reddit
reddit.com › r/office365 › sign into outlook with new business email
r/Office365 on Reddit: Sign into outlook with new business email
January 3, 2025 -

Hi there,

Wife is starting a new business and am helping her set it up. We've reserved the domain on Cloudflare (ex: herdomain.com) and have a basic site up and running using Canva. Next step was office apps, and creating a custom email (ex [email protected]). Got Microsoft 365 Apps for business subscription (trial for now). Saw guides about linking the domain, and this worked, and at least on the website, she has managed to create "[email protected]". However, anytime I try to sign into Outlook with this address it either doesn't, or times out, or just tells me there's an unknown error. Have tried on both outlook classic and new (didn't know there were 2 outlooks...) and get the same result.

Am I doing something wrong? Everything else seemed to go so well up until this point.

Thank you!

Top answer
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Hello Janielu

Good Day

Thank you for publishing in Microsoft Community. We are happy to help you.   

Based on the description you have shared; we understand that you want to Add a business email onto free outlook.

->May I please verify the type of account you are using? Is it an M365 work/school Exchange/IMAP/POP account or a Microsoft/personal account like Hotmail/outlook.com?

->Also, may I verify the outlook version you are using? (File >Office Account) What version of Outlook do I have? - Microsoft Support Please share a screenshot like below.

 

Since you posted in the classic outlook category and if this is the version you are using, I can guide you through the process of adding your email to your existing Outlook account. Here are the steps:

  1. Open Outlook >Click on File, and select Add Account
  2. Enter your business email address
  3. Drop down Advanced Options and check the option: Let me setup my account manually >Click on Connect
  4. If prompted, enter your password for the account and select Done

You can also refer to this article Add an email account to Outlook for Windows - Microsoft Support

After that kindly restart the outlook.

Please note that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

We look forward to your reply. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation. 

Thank you in advance for your understanding.

Sincerely,

Shajia Afrin | Community Moderator

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DejaFlow
dejaflow.com › blog › 2024 › 08 › 25 › outlook-business-email
How to Set Up Your Outlook Business Email in 2024? - DejaFlow
August 29, 2024 - Create a username and password. You can leave the “Domain Name” field as is for now. You will update it later. Provide your payment details. This step completes the registration process. Click “Start Trial.” This action activates your account. Now, you have a Microsoft 365 Business account. The next step is to connect your domain name to your Microsoft 365 account. Learn how you can change Outlook view and make it personalized.
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Hostinger
hostinger.com › home › how to set up outlook: setting up email on microsoft outlook 2019, 2016, and more
How to Set Up Outlook: Setting Up Email on Microsoft Outlook 2019, 2016, and More
May 30, 2023 - Add your business email address into the SMTP username field and enter the password. Click Sign In to complete the setup and wait until your email address is successfully connected. In this section, you will learn how to set up Outlook using a Hostinger business account on an Android device.
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Forbes Advisor
forbes.com › advisor › business › how-to-create-business-email
How To Create A Business Email Address: A Simple Guide – Forbes Advisor
September 22, 2025 - If cost is a top concern, you can check out our guide on how to create a business email for free, which walks you through four different options. ... Once you’ve chosen a provider, it’s time to settle on a plan. The email plan may be included as part of web hosting, or it could be an add-on or stand-alone plan. ... If you can connect the email to a management system such as Outlook or if it can only be accessed on the web
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Titan Email
titan.email › home › free business email : 5 ways to get free addresses
Free Business Email : 5 Ways to Get Free Addresses
August 26, 2025 - Step 4: If your account does not match a Microsoft account, you will be asked to create a new Outlook.com email address. Step 5: Enter the mandatory details to create a free email account for small business.