I’m so sorry! Asendia is a “partner” that Etsy uses to make shipping internationally less expensive, but they hold packages until they have a reasonable amount to ship to a particular area, and the shipping information often doesn’t update for a very long time.

As a seller, I have had luck looking up the tracking number directly from Asendia rather than through Etsy, and I can sometimes grab the tracking numbers that will work with a country’s postal service that way. Those numbers sometimes have more recent updates than Etsy. It is worth messaging the seller of your necklace to ask for help. Bear in mind there is not much they can do beyond perhaps providing you with a more local tracking number, and the delay was not caused by them so try to be calm. They may also have purchased insurance on the package so they would be able to tell you how long they have to wait to make a claim on that.

For what it’s worth, sellers often don’t realize what a pain using Etsy’s international labels will be, and Etsy has been taking steps to make sellers feel somewhat trapped into using Etsy labels. When you use an Etsy label for international shipping from the US, you are actually sending the package to a domestic Asendia facility (that’s those weird tracking statuses you are seeing), where it will be relabeled to move on to the customer. Asendia sorts those packages by destination, and transports them when it’s most financially effective, then the packages end up going through customs in the appropriate country, and shipped on via the local postal service. It can take quite a while, and get a bit stuck at any point in the process.

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Welcome! If you are asking about an order that hasn't arrived, or arrived damaged or not as described, the posts below will guide you as to what to do. Please give them a read! All these posts give you a full guide on how to open a case with Etsy if that is needed, and help you decide when to do that. If you are dealing with an unresponsive seller who has not replied for 48 hours or more, please use the most relevant link that describes your situation! The full guide on what to do is there. If the shop has been closed down, read this guide first. My order hasn’t shipped yet. My order was marked shipped, but the tracking info still says pre-transit (or label created). My order was marked shipped, but it’s very late. Is it lost? My order was marked delivered but I don’t have it. My order arrived damaged. My order wasn't as described, was defective, or I received the wrong item. I believe I bought from an AliExpress, Amazon, etc dropshipper. Also, how can I tell if a shop is one of these dropshippers? I received a tracking number, but it appears to be fake. I bought from a PayPal only shop and Etsy won’t allow me to open a case. Please read the comments for this one! I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com

I've bought several things on Etsy that ship from the US and they've all arrived without a problem. I've bought fabrics, jewelry, and even a sword, and everything's arrived. It takes a while, but it gets here. More on reddit.com

AFAIK - The 21st was the estimated date that orders would be sent out from the manufacturer. Sounds like you lucked out if they're shipping out earlier than that! I recently joined a drop that has an estimated ship date of April 22nd, 2018 (hope they ship early). I'm from Canada (BC) and have had Ascendia deliver a few items through Massdrop. Their tracking numbers rarely transfer over to the Canada Post or USPS tracking systems in my experience. I read the reviews and got worried when one item was shipping late, but it did arrive, just a week or two late. Can't speak to the duties item as I forget if I paid duties or not on my Massdrop orders. I feel like I'd remember paying duties on one of those orders. More on reddit.com