Are they insane? Why would I want a call back from someone I can't even understand half of what they are saying, when important things are at hand? Wouldn't a chat work 10000000000000000 times better? Like it used to?

What the hell is going on with these companies?

Update: It all depends on the direction you go for support. Went a different route today and easily got chat person.

But originally, when choosing, didn't get my item, no can do with chat.

I purchased an item son the 21st of this month. The status has not moved from paid status. I shipping, no tracking, nothing. I waited a week to see any type of movement. On the 28th, I contacted the seller. No reply. At this point you want to cancel and get my money back. I keep getting a loop to report item as not received on the 30th. Today is the 30th and I’m still unable to do send in a report. I chatted with a boy that keeps sending me to the same spot to do a report that I’m unable to do. How can I get in touch with an actual person to cancel the item give me my refund? I think this seller totally forgot they had posted items for sale, or maybe something happened to them idk. Is there a customer service number I can call? Thanks in advance

I had recently been live chatting with Ebay customer service about an issue, but now when I go to there's only options to call. Previously, the prior conversation would show up from the session before, so it made it easy to track issues over multiple days. But now there's no live chat option.

https://imgur.com/a/A7oAKeS

I've tried coming back after a few days, and using different browsers, but no luck. I tried to talk over the phone about this issue (the lack of live chat, not the original issue I had), but the agent said she wasn't able to provide technical support for website issues. Has anyone had this happen or have a link to get to Ebay live chat? Thanks