global shipping program tracking
Buyer claims their item hasn’t arrived through the global shipping program and it says delivered. They opened a case, it did my tracking wasn’t valid and they automatically won even though it clearly shows I shipped it and they received it at their Kentucky HQ
You added GSP tracking to the INR case? Bad idea. GSP tracking is only valid in ebay's internal system and you cant categorize it as USPS or whatever. Because it will show as not delivered then.
Contact ebay support and have them rule in your favor. You need a human to look at this case. Tell them the GSP tracking shows delivered and you want the case closed in your favor.
More on reddit.comNeed help with a package sold with the new eBay International Shipping Program
Package stuck at Ebay hub since Feb. 12th - no additional tracking info and it is past the delivery date. Has anyone had this happen? If so, did the item ever arrive?
What are eBay shipping methods?
eBay shipping methods depend on the seller's location and the size and weight of the package. Usually, when the products are shipped from the United Kingdom or the United States, the GSP (Global Shipping Program) created by eBay is used by the sellers and the packages are sent with Pitney Bowes (an American global technology company known for its mailing equipment). Whereas sellers located in China often use couriers such as China Post or again China EMS ePacket services.
All of these couriers use a variety of shipping methods including air, rail, road, and sea, all of which have an impact on the delivery time of the product. Generally, the faster modes of shipping, such as via aircraft, are more expensive. Orders sent via road or sea can take the longest. Although, if the final destination always plays a part, rural destinations also extend delivery timeframes. The seller should provide an estimated delivery time for the buyer upon purchase.
eBay orders generally involve many different couriers and this is why Ship24 is useful to allow buyers to track their parcels without having to enter their tracking number onto multiple courier websites. Instead, they can enter the code solely on Ship24 regardless of which courier is handling the eBay parcel and get instant information on its whereabouts.
How do I get free shipping on eBay?
Some sellers offer free shipping on their products. To find this, when you are searching for an item, click on the "Free Shipping" filter on the left side of your search results page. This will mean all of the items in your search results will be free shipping. If items are local to you, you may also be able to opt for "local pickup". This should be organised between you and the seller before the purchase is made.
Note: Once you have purchased an item, the seller will not be able to increase or decrease the shipping rates without asking your permission to do so. If the seller makes a change that you don't agree with, and you cannot resolve the issue directly, then eBay will be able to help through the support section of their website.
What is the eBay Global Shipping Program (GSP)?
The GSP (Global Shipping Program) allows the sellers to grow their business market around the world, making international shipping easier and more convenient for both consumers and sellers. When a seller signs up for GSP and an eligible article sells abroad, the seller simply just has to ship it to eBay's Global Shipping Center in Kentucky and the GSP will then take care of every step until the article reaches the buyer.
Indeed, once the package gets shipped and received, the Global Shipping Program takes care of the entire process moving forward.
Here are some reasons why sellers choose GSP:
- The tracking method: GSP uses registered shipping, which means once users receive a tracking number they can use Ship24 to get end-to-end tracking capability and be fully informed about the progress of the order. It is really easy to track the eBay package on Ship24 when the shipping method used is the GSP.
- The Protection: If your parcel gets damaged or lost, the program protects both the seller and the buyer.
- The Delivery time: The GPS method takes less time to deliver parcels internationally.
- The Global Shipping Program helps identify whether the parcel can be shipped or not in the international market.
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Got my package shipped from the GSP centre. Is there a way to get the tracking number for the final delivery instead of the Pitney Bowes Tracking Number?