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eBay
ebay.com › help › policies › ebay-money-back-guarantee-policy › ebay-money-back-guarantee-policy
eBay Money Back Guarantee policy
Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller.
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eBay
pages.ebay.ca › ebay-money-back-guarantee
eBay Money Back Guarantee
It’s automatic and covers your ... hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history, and reach out to your seller within 30 days from the actual delivery date or the estimated delivery date....
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eBay
pages.ebay.com › ebay-money-back-guarantee
eBay Money Back Guarantee | eBay.com
If the seller asks, send the item back as soon as possible using their preferred return method. ... If the seller doesn’t refund your money, ask eBay to step in and help. ... Your purchase may come with protection. ... Eligible parts and accessories purchased are covered by eBay Guaranteed Fit.
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eBay
pages.ebay.ca › resolutioncenter › BuyerProtectionForSellers.html
What does eBay Money Back Guarantee mean to sellers?
Contact the buyer within 3 business days of the case being opened and try your best to work it out. Visit the Resolution Center to view and respond to your cases. Learn more · The buyer could escalate the case and without your response, a decision could be made by eBay Customer Support in ...
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ZIK Analytics
zikanalytics.com › blog › ebay-money-back-guarantee-policy
eBay Money Back Guarantee Policy: What Sellers Must Know - ZIK Analytics' Blog
September 25, 2025 - Learn how the eBay Money Back Guarantee Policy works, what it covers, and how to handle returns and refunds as a seller.
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eBay
export.ebay.com › en › regulations › ebay-policies › ebay-money-back-guarantee-policy
eBay Money Back Guarantee policy
Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller.
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Auction Nudge
auctionnudge.com › guides › understanding-returns-and-ebays-money-back-guarantee
Understanding Returns and eBay’s Money Back Guarantee | Guides | Auction Nudge
In both instances, the seller first has the opportunity to resolve the situation with the buyer independently. If the buyer is not happy with the seller’s response (or lack thereof), they can elevate the issue and ask eBay for assistance. Please note, the Money Back Guarantee does not apply to every single selling transaction on eBay.
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eBay
pages.ebay.co.uk › ebay-money-back-guarantee
UK eBay Money Back Guarantee | eBay.co.uk
Shop hassle-free with eBay Money Back Guarantee. There's no extra fee, and it covers the purchase price and original shipping costs on eligible purchases. ... If your order hasn’t arrived or isn’t as described, contact the seller within 30 days of the actual or estimated delivery date.
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Reddit
reddit.com › r/ebay › does the ebay money back guarantee work?
r/Ebay on Reddit: Does the ebay money back guarantee work?
October 13, 2018 -

Seeing some things i might consider buying, but I am paranoid about everything and want to know if ebay has my back. One thing I want to get is a Halo reach legendary edition with it's downloadable codes (let's not talk about the item, just keep it about eBay) included, and if I didnt receive such codes, would the money back guarantee support that? I am inexperienced with eBay, so I don't know how anything return like would work.

Top answer
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If the listing says something is included, both pictures and descriptions, but then it’s delivered and isn’t what you saw in the listing you can open a case with Ebay to return the item and get a full refund. Might take a few weeks to get your money back though, but yes, Ebay will have your back.
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If you’re worried about not getting the codes because they may not be included, be a good buyer and ASK before you buy. It’s also a good idea to check if there are limitations on any codes you’re interested in (eg expiry dates, or exceptions if you’ve had similar codes before like Xbox Live Trial codes etc), If you’re worried about not getting the codes because of the seller being dishonest (or accidentally not including them), then choose a seller with good SELLER feedback - don’t just check the overall feedback as they may be a prolific buyer which may be skewing the feedback number. If you’re asking because you’re trying work out how to scam a free game and/or code, be careful because many sellers have wised up and there are now precautions they can take so that you don’t automatically win if you open a case. Some content providers are now also showing info such as when a code was redeemed (so for example if tracking shows your received the item and 30 mins later was the code was used it doesn’t look great for you). Basically if you’re going to try be scammy it may very well come back and bite you in the butt - don’t do it! eBay will look after you via the MBG if you don’t get what you paid for, but if you buy from a respected established seller you should have no issues.
Find elsewhere
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eBay
ebay.ca › help › buying › returns-refunds › returns-refunds
Returns, items not received, and refunds for buyers | eBay
If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honour their stated return policy, you may be eligible for eBay Money Back Guarantee.
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Quora
quora.com › How-does-Ebays-money-back-guarantee-work
How does Ebay's money back guarantee work? - Quora
Answer (1 of 4): It works to screw the seller. You buy an item. Play with it. Mess with it. Break it. Contact eBay within 30days of delivery and claim it doesn’t fit the description. You’ll get your money back instantly without providing any evidence of your claim and may even keep the ...
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eBay
community.ebay.com › t5 › Returns › Ebay-money-back-guarantee › td-p › 33052064
Solved: Ebay money back guarantee - The eBay Community
July 7, 2022 - The ebay money back guarantee is really unfair to sellers. Even if the seller states on the listing that the seller does not accept returns, all the buyer has to do is state the item was not as described and ebay will permit the item to be returned.
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Quora
quora.com › On-eBay-s-money-back-guarantee-is-the-seller-forced-to-give-the-money-back-to-the-buyer-or-does-eBay-themselves-pay-the-buyer
On eBay’s 'money back guarantee', is the seller forced to give the money back to the buyer, or does eBay themselves pay the buyer? - Quora
Answer (1 of 8): This varies on a case by case basis. If you ever do get a dispute with a customer regarding any damages, failed deliveries, etc. Do your own due diligence and be sure to keep ALL conversations with the buyer within the Ebay messages platform (and keep it professional.
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Reeva Blog
blog.reeva.ai › resources › understanding-ebay-s-money-back-guarantee
Understanding eBay's Money Back Guarantee
July 24, 2025 - On eBay, one of the most critical systems to master is the eBay Money Back Guarantee. It’s the cornerstone of the platform's `ebay buyer protection` program, designed to build trust and ensure smooth transactions. However, for sellers, it can feel like a complex web of rules, timelines, and ...
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eBay
ebay.ca › help › buying › returns-refunds › return-item-refund
Return an item for a refund | eBay
If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception · If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for eBay Money Back Guarantee.
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eBay
ebay.ca › help › selling › managing-returns-refunds › refunding-buyers
Refunding buyers | eBay
As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
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Cedcommerce
cedcommerce.com › blog › ebay › everything you need to know about ebay return policy!
Everything you need to know about eBay Return Policy
September 7, 2023 - This encompasses instances when the item arrives damaged or is different from what was in the listing. Seller’s Return Policy: Buyers can engage the eBay Money Back Guarantee process if a seller fails to uphold their stated return policy.
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eBay Canada Community
community.ebay.ca › t5 › Buying-on-eBay › BUYERS-BEWARE-NO-EBAY-GUARANTEE › qaq-p › 506854
BUYERS BEWARE!!!!! NO EBAY GUARANTEE - The eBay Canada Community
August 19, 2025 - After being in contact many times with the delivery company, the seller, and ebay I have gotten no where. there is no ebay money back guarantee.
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Ulta
accio.com › blog › how-to-return-an-item-on-ebay-comprehensive-guide
How to Return an Item on eBay: Comprehensive 2025 Guide
eBay doesn’t have a blanket return policy for all items sold on the platform. Instead, eBay allows sellers to create their own return policies. The platform also has its own eBay Money Back Guarantee policy and a Guaranteed Returns program.