The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees. Answer from UnknownLinux on reddit.com
eBay
ebay.com › help › buying › returns-refunds › returning-item
Return an item for a refund | eBay
Open a return request - opens in new window or tab ... Many eBay sellers accept returns if you've changed your mind.
eBay
pages.ebay.com › returns
eBay Returns
In My eBay, find the item under Purchase history, then in More actions, choose Return this item.
Videos
23:51
eBay Seller's Ultimate Guide to Handling Returns in 2025 - YouTube
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Stop Letting Buyers Take Advantage of You on eBay... Turn Returns Off!
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How to Return an item on eBay and get a REFUND (as a buyer) - YouTube
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How to lower your eBay return rate with this hidden setting - YouTube
How to Return eBay Items (2025)
eBay
ebay.com › help › returns-refunds
Returns and refunds | eBay
Refunds can be issued by you, or by eBay. 2 min article ... If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. 3 min article ... Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy.
Reddit
reddit.com › r/ebay › how does ebay returns work if seller doesn't accept returns?
r/Ebay on Reddit: How does eBay returns work if seller doesn't accept returns?
May 11, 2025 -
I bought an item that has sold out everywhere, they are bling box dolls like the labubu but a different brand called Maymei. Seller took about a week and a half to respond and I was going to cancel once they hit their 10 business day max. Now I finally got the item which now I'm not surprised why it went through so quickly, I saw the size of the package on the delivery pictures and knew I did not get what I purchased, it's a pack of sports cards. 230$ and I just got sports cards.
Now I did a return request with pictures of the package, bag and even a delivery picture to show it's the same poly mailer and info on it. If the seller doesn't accept returns and they don't answer, what happens next?
Top answer 1 of 9
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The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees.
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No returns just means you can’t return for “changed my mind” or the like. If it’s wrong item or broke you can return
eBay
ebay.com › help › selling › managing-returns-refunds › handling-return-requests › setting-rules-return-requests
Setting up your return policy | eBay
To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might assert who pays for return shipping or that you’re willing to accept returns for a specific period of time after a sale.
eBay
ebay.com › sellercenter › news › 2025-june › parts-accessories-return-policy
Parts & accessories return policy | Seller Center
Starting from July 15, you should offer free returns for new and live eligible P&A listings. By doing so, you’ll benefit from the 50% subsidized eBay return labels. We'll begin automatically updating all eligible P&A listings that were live before July 15 to reflect this new return policy.
Reddit
reddit.com › r/ebay › what is your returns policy?
r/Ebay on Reddit: What is your returns policy?
April 21, 2025 -
I currently don't offer returns but I'm considering changing to buyer pays for returns. I'm curious if the the extra incentive to purchase (honest shoppers) outways the desire to use & abuse (dishonest shoppers). What are your thoughts?
Top answer 1 of 22
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It doesn't matter. The buyer can return anything they want regardless of if you take returns or not by opening a INAD.
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Having the buyer pay for the return will theoretically lower the amount of people who want to return something simply out of buyers remorse. But it's painfully easy for a buyer to see that, then change their mind and file an INAD instead, so they don't have to pay for the return shipping. Others may disagree, but I don't offer any personal returns - only those that I must accept through the money back guarantee, of course.
eBay
ebay.com › help › selling › managing-returns-refunds › manage-returns-missing-items-refunds-sellers
Manage returns, missing items, and refunds for sellers | eBay
Once the buyer tells you there’s a problem, you have 3 business days to resolve it. If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a refund.
eBay
pages.ebay.com › ebay-money-back-guarantee
eBay Money Back Guarantee | eBay.com
Whatever you’re looking for, millions of items on eBay are returnable.
eBay
ebay.com › sellercenter › protections › returns
Returns | Seller Center
Managing returns on eBay is easy. When your buyer opens a return, we’ll first notify you through Messages and in My eBay. We then make it easy for you to provide a return label or offer an alternative resolution, such as a partial refund.
eBay
ebay.com › help › buying › returns-refunds › returning-item › return-shipping
Return shipping for buyers | eBay
If the seller is responsible for the return shipping costs, they'll let you know how they want the item to be sent back to them. Generally, they'll ask you to send the item back using one of the following: An eBay return shipping label: learn how to print an eBay return shipping label
eBay
ebay.com › help › buying › returns-refunds › returns-missing-items-refunds-buyers
Returns, items not received, and refunds for buyers | eBay
In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy.
eBay
ebay.com › help › returns-refunds › returning-item-purchased
Returning items | eBay
Return an item for a refund4 min articleCheck the status of your request2 min articleAsk eBay to step in and help for buyers1 min articleAppeal the outcome of a case as a buyer2 min articleReturn shipping for buyers2 min articleGet help if you bought as a guest3 min article
eBay
ebay.com › help › buying › resolving-issues-sellers › check-status-return-missing-item-request
Check the status of your request | eBay
If you've requested a return or reported that you didn't receive your order, you can check the status at any time.
eBay
ebay.com › help › selling › managing-returns-refunds › ask-ebay-to-step-in
Ask eBay to step in and help for sellers | eBay
You can also ask us to step in and help from Seller Hub or from My eBay Orders. ... Go to Orders - opens in new window or tab in Seller Hub and open the Returns or the Requests and disputes tab.
eBay
ebay.com › help › selling › managing-returns-refunds › handle-return-request-seller
How to handle a return request as a seller | eBay
Your options for responding to a buyer's request depend on the reason they're returning the item and the return policy you stated in your listing. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description · If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.
Reddit
reddit.com › r/ebayuk › is ebay's 30-day returns policy really necessary for private sellers?
r/ebayuk on Reddit: Is eBay's 30-day returns policy really necessary for private sellers?
March 21, 2025 -
I'm being forced to offer a 30-day no-questions-asked return on every listing, even though I'm just clearing out unwanted items. It's becoming a real hassle any thoughts on why this is happening?
Top answer 1 of 8
7
In what way are you being forced? I’m a private seller, and I am not obligated to do 30 days. I currently have 14 day with buyer paying return postage, but by choice. The buyer can still submit claims for item not as described up to 30 days from delivery, but that’s fair - if an item genuinely isn’t as described, or in the condition described, then there needs to be something in place for that. Otherwise, folks would sell all kinds of crap without consequence (and some still try to).
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For any returns where the buyers mentions it’s not as described, defective, damaged during shipping or missing parts - ALL SELLERS have to accept these and provide a return shipping label at a minimum. - eBay does want people selling trash so at minimum it has to last for 30 days which isn’t exactly outrageous. Private sellers often do not accept returns as their policy which means the buyer can’t use all the return reasons available on their side a just end using a reason that gets a return case open for them. This is why is best to have just some return policy even if it’s for 14 days a buyer pays postage costs. Further to this, despite what a lot of people say, eBay does offer seller protections in instances where your item is returned in a different condition or a different item is returned or the claim is completely false to begin with.
Wikihow
wikihow.com › finance and business › shopping › shopping online › ebay › how to return an item on ebay: 12 steps (with pictures) - wikihow
How to Return an Item on eBay: 12 Steps (with Pictures) - wikiHow
February 24, 2025 - To find the item you bought, look under "My eBay" and "Purchase History." You should be able to find the order, which will have a link to the original item. ... See if the shop takes returns. Check to make sure the shop takes returns at all. Sellers on eBay have the option of not offering returns, so it's possible you may be out of luck.
eBay
ebay.com › help › policies › ebay-money-back-guarantee-policy › ebay-money-back-guarantee-policy
eBay Money Back Guarantee policy
1 month ago - When the seller is responsible for return shipping, the seller must provide a return shipping label or another return method that is acceptable to the buyer. eBay may provide the buyer with a return shipping label on the seller's behalf and will charge the seller for the cost of the label
YouTube
youtube.com › watch
eBay’s Return Policy is Changing - YouTube
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Published June 16, 2025