I work night shift for a company that ships with FedEx, and a good 70% of the calls are due to delays in shipment or lost packages, and we have to try to calm FedEx for information. I have tried figuring out online what the customer service hours are, but have not had any luck. I know when I have called after 8pm or so on a weekday, the call dropped when the system tried to transfer me to a human. I get a lot of calls on Saturday night requesting that we call FedEx right then, and if not right then, Sunday morning. Is it even possible to get through to someone on a Sunday? Or should my follow-ups be for Monday? Also, it's great that FedEx is now taking pictures when they deliver packages, but 90% of them are just blurry close ups of a box, or a picture of the box still on the truck.....

Getting harder and harder to actually speak with a real person at Fed Ex. Here's how to do it:

Dial 800-463-3339 for customer service. After you hear the automated voice, say "main menu," then say "technical assistance," then say "more options," then say "something else."

That is the only way I got through to an actual person. Took over half an hour to figure it out.