I got a couple alarming emails today about looming payment issues on some autorenewals coming up, which I almost ignored because it IS true that my Amex will expire at the end of October -- but the only renewal I have coming up is in September.

Good thing I logged in to check. Turns out: there are now ZERO payment methods stored in my Godaddy account. Zilch. Nada. My last autorenew went through fine on July 2. I never log into the account unless there's a problem.

Obviously I called in, which was a mistake. This is a Weird problem, and call-center people have a 0% chance of resolving Weird problems. The rep couldn't even tell me when the last web login was for my account, which is alarming -- I mean, isn't that kind of audit trail basic due diligence?

It was just such a bizarre conversation. He kept saying they had no record of me calling in since January (when I called for some SSL cert info, unrelated to this), and that the last "change" to my account was on 7/2 when one of my domains renewed, and that there were "no changes" since then.

"But I had a payment method then, right?"

"Yes"

"And I don't have any now, right?"

"No, sir, you do not have this one."

"So there must have been some change."

"There's been no change on your account."

WTF.

Anyone else ever run into this?

How can companies be so awful? I received a payment from a customer and godaddy payments decided to keep it pending my response to their request for info. It took them 6 hours to decide to keep my $12k. Its been 26 hours since i fulfilled the request, they wont’ respond. I’ve sent 6 emails, initiated a text chat and I’ve been on hold for almost 1 hour 40 minutes. This ahould be illegal. Im a small business.