With custom integrations, your chatbot can be integrated with your existing backend systems like CRM, database, payment apps, calendar, and many such tools, to enhance the capabilities of your chatbot.

Answer (1 of 5): Imagine for a minute what the process for communication with another human being is like. Say your mother asks you to go buy some Tropicana 100% Orange Juice. Your first question is how much of it does she want? 1 litre? 500ml? 200? She tells you she wants a 1 litre Tropicana 10...

October 23, 2023 - The chatbot uses NLP to understand the issue, gathers key details like account information and error type, and triggers an AI agent. Step 2: The AI agent scans backend system logs in real time, identifies repeated sync failures caused by the ...

October 13, 2025 - AI agents are purpose-built for CX and seamlessly integrate into backend systems to resolve even the most complex issues without human intervention 24/7. Customer expectations, especially those about CX and service, are evolving. To meet these changing wants and needs, businesses must invest in autonomous bot support and AI agents, otherwise they risk falling behind. Chatbots use pre-defined conversation flows, natural language processing (NLP), and/or machine learning (ML) to answer users’ questions and guide customers through different scenarios in real time.

July 26, 2024 - The backend server is like the brain of the chatbot. It processes requests, handles data, and talks to other databases to give good answers. It also runs the main tasks needed for the chatbot to work.

October 19, 2017 - Basically, chatbots work with webhooks. Let’s start with a simple question — “Do we need to process it immediately?” Yes/No! ... In almost all bot platforms, every request comes with a signature, or token, in the ‘HTTP header’, and/or ...

August 9, 2024 - The backend of the chatbot is designed to handle messages from different channels and process them with Natural Language Processing (NLP) services (more on this the section after Channels).

February 16, 2024 - How do chatbots work with regards to NLP? There are three main building blocks involved in building a chatbot, two of which are NLP subsets.

February 10, 2024 - Backend developers also play a crucial role in implementing natural language processing (NLP) and machine learning algorithms that power chatbots' ability to understand and respond to user inputs. It's not just about coding, but also about understanding complex algorithms and models. ... In terms of coding, backend developers typically work with languages like Python, Node.js, or Java to build the server-side logic of chatbots.

April 16, 2020 - The differentiating factor is that it works with unstructured data. In a web application, when you fill a form the data structure is constructed by the client in such a way that your server understands but, when it comes to chatbots, the client gets a raw text from a messaging interface(slack, FB messenger, etc.,). In this case, you need a middle layer to parse the text and derive insights and call the respective backend API that performs the intended action.

If you’re setting up your first bot, you can use our free chatbot templates with the most common flows you might need. Simply choose your industry and duplicate one of the templates. You’ll be up and running in no time. Chatbot architecture is the backend that makes your chatbot work.

July 24, 2025 - Discover how chatbots work and learn about their architecture. Explore the key components, such as natural language processing, front-end systems, and integrations that drive chatbot functionality.

March 14, 2024 - It keeps track of the context, ... user’s input. Backend Integrations: Chatbots often need to interact with external systems or databases to fetch information or perform certain tasks....

October 2, 2025 - You'll be able to type a message, send it to a secure backend, get an intelligent response from an AI model like OpenAI's GPT, and see the entire conversation unfold on your screen.

June 13, 2025 - The secret lies in their backend architecture—a carefully designed system that balances speed, scalability, and cost efficiency. In this breakdown, I’ll walk you through the key components and design choices that power ChatGPT-like applications. Whether you're building your own AI chatbot or just curious, this guide will give you a clear understanding of how these systems work ...

Chatbots work by using artificial intelligence (AI) and natural language processing (NLP) technologies to understand and interpret human language. When a user interacts with a chatbot, it analyzes the input and tries to understand its intent.

March 31, 2025 - Learn how does chatbot works, from basic processing to advanced AI responses. Explore chatbot types, architecture & real business applications in this guide.

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February 10, 2025 - It also provides a host of text processing and management functions. Without using Langchain, you need to program all these integration and processing functions from scratch. Overall, the backend with vector database makes the core flow of AI chatbot response generation. You may see how it works on the schema below: